My Easy Monogram

My customer ordered May 14th. It is still unfulfilled. And there has been no response in asking them to cancel the order and refund the money. Multiple messages trying to make this work, were not answered. Total fail.

**UPDATE: after reading the owners response I stand by my review. I never harassed anybody, used any fowel language or was disrespectful. I am a very apologetic person so I apologized if I came off rude for asking where my order was twice after my messages went opened and I responded. That was my first problem with this store. Then upon receiving the item I find that it isn’t even what was ordered it is 18 gauge instead of 16. After sending numerous messages for a day I finally got through to someone after sending a message on Facebook. I was not “kicked off” I uninstalled the app because I will not be using this company any further after this unpleasant experience. Extremely rude customer service, I ordered their 16 gauge signs and received 18 gauge. When contacting them I was told it was a supply issue. But was still expected to pay for 16 gauge. When I finally got ahold of someone after being ignored I was pretty much told ”oh well it’s a supply issue”, no resolution was given to fix the problem. Both times I have had to deal with customer service it is really long wait and they end up being extremely rude. Be careful and order samples before using this company.

Awesome app and amazing products. Easy to use and the customer support is top notch. Love this company!

It's a great app that includes great custom products. Brad and the others are very helpful and hardworking people. I am very pleased to be working with this company.

I love the wide range of products they offer and know that they have been working super hard to incorporate some new integrations and things that will make it easier for us in the long run, but at with anything, there are some kinks that need to be worked out. Live Previews for personalized products still have a few bugs and sometimes it takes a while for support to get back to you on issues. I know they are busy, but it does take quite a while to get any kind of response and even then, it's a little curt and short. Also, if you want any product descriptions that aren't just one or two sentence blips, modify prices, or make changes to the sizes and/or colors you offer, it can take a REALLY long time to get things set up and functioning properly (which I still have a couple of glitches after hours and hours of work). I am super hopeful that the process for my customers will be seamless and I am confident that they are working hard to make everything work the way it is supposed to. I debated between a three and four star, but am willing to give them the benefit of the doubt in the hopes they will be able to fulfill recent promises as I really like the products they offer and want them to succeed. Their success can result in more success for me. I'm looking forward to seeing how well these products are received and what they can and will do in the future.

I want to warn people to stay far away from My Easy Monogram. As others have said they are not fulfilling orders and if you have to refund your customers it's HELL trying to get your money back from these people. I had to refund one customer and on May 8th Brad said they would refund me what I paid to My Easy Monogram for this order, HE SAID, "first thing in the morning." It's been 7+ days and I haven't heard from them since about this and yes, I've sent them other messages. In the 2 weeks I've been selling their products I've sent them a total of 6 orders to be fulfilled (half of those orders are already late: past the 7-10 business days of processing time to ship, that they gave to me directly) and of course now I'm facing the realization that I will probably have to end up refunding all of these customers (since MEM are not fulfilling orders)...Then I will be involved in the fight of dealing with their lies of THEN trying to get the money back I paid them for these orders. Shopify should really remove them from this app store, at this point it's like Shopify is legally giving them a platform to steal money from people.

Good luck finding any other POD Metal Art like these guys have. Hundreds of options and signs with growing related bottle openers and dad gifts. Awesome. Yeah, some of the earlier reviews reflect the supplier problem they had, but they recently switched to one that's more reliable and higher quality. I have had a few questions on set up and new features they are constantly working on and Brad has responded at all hours when he can. US based... but even at 1 and 2AM. Not saying to expect that to be the norm, but awesome he will hop on and help out whenever he's still working.

After reading all the reviews for this app, I was a little reluctant to add this supplier to my store. But I wanted to give My Easy Monogram and my store the opportunity to work together. With that said, I can't thank My Easy Monogram enough for developing such an outstanding metal manufacturing app for Shopify. I've had a few inquiries and requests along the way, and your customer support team has been responsive and helpful. My orders get produced and shipped to my customers within 2 days of the order. I wholeheartedly recommend your app to any Shopify store owner in search of reliable and high-quality metal manufacturing services. Thank you once again for your excellent work and commitment to excellence. I look forward to continuing our partnership in the future.

For such a complex range of products along with the simple but hugely flexible functionality given to the store owner, I found this App one of, if not, the easiest one to install and configure in Shopify. Each step from beginning to end (considering the outcome, there's only a few steps really!), instructional videos of the actual steps being taken were well presented and made it a snip to install. Am champing at the bit now I have a store full of great products to sell thanks to the My Easy Monogram Shopify App. Thanks everyone!

I love working with MyEasyMonogram. It is so easy to use! The signs are beautiful!