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I deleted this app a month ago and i am still being charged. May someone please cancel my subscription or tell me how to do it?
The charge you see may be for billing period that was prior to your cancelation date. Please contact Shopify support as they handle all billing related to the APP. Once they reach out to us we will authorize a refund for you.
I just canceled my subscription and the app
I hope you delete my data and don't withdraw the monthly fee by mistake, otherwise I will dispute everything to PayPal and Shopify
I worked a days for nothing and got no answers for all my disputes via chat and email
Replay
I am clear and notice that your subscription is left in my store alongside the shopify subscription to be paid later, the subscription is required after the 15-day trial period and therefore I had to subscribe to the subscription to start importing your products into shopify means the 15 dayes terial is finished , I worked for 15 hours and I managed to import only 20 single products without description with a single image with only one color , the button add to shopify works only once time , to solve the problem I have to reinstall the app to add a new product , also the unsubscribe button is corrupted
In short, it takes a year to complete a store with ur magic app
First you have to create a working app and test it before putting it to the public before you even ask for a payed subscription
Your app isn't even worth it for free ,
Finally, I ask you to remove the payment left in my store
I've wasted enough time already and I don't care to ask anyone for support
Soo sorry
Please keep in mind we are based in Los Angeles, CA.
Since you are based outside of United States, you submitted your questions our time 1:49 am and 3:13 am, we do respond to all inquiries within 12 -24 hours.
It is unfortunate you did not provide us the opportunity to respond to your inquiry and fix whatever issues you may have been having.
If still interested, please contact us we would love to have the opportunity to address whatever issues you may have had.
Regarding the charges, our APP does come with 14 day free trial.
If you have a pending transaction that has not yet been posted, please contact Shopify support as they handle all billing for our app, once they contact us we will authorize a void of that charge for you.
Good Luck with your future plans!
It was not a delightful end-to-end experience to buy a bundle package. I don't find Value for money!
We deeply regret hearing about your unsatisfactory experience. Our goal is always to deliver exceptional service, and it's disheartening to learn that we haven't met your expectations. Despite our ongoing communication to address your concerns, we'd like to address them here as well.
Regarding the bundle package you mentioned:
Turnkey Website: Typically, this project takes 5-7 business days once we have received all the necessary information from you. We're pleased to note that your project was completed within 5 days.
Custom Logo Design: There is no fixed timeframe for custom logo design as we offer unlimited revisions until you're fully satisfied. Your project, after a few iterations and your final approval, was also completed in 5 days.
Custom Facebook Cover Design: Similar to logo design, this project also offers unlimited revisions until your satisfaction. We're glad to inform you that your project was completed with your final approval within 6 days.
Custom Packaging Design: The completion timeframe for this project depends on when you provide final approval for the designs. After several redesigns and changes per your requests, your final approval was confirmed on 02/15. As per our email confirmation, it typically takes 7-10 business days for printing and delivery after project completion.
Regarding the Virtual Assistant Program:
For the 10-hour package, it's important to note that these hours are for services rather than project-based commitments. We had a successful initial meeting to understand how you intended to utilize these hours, with you providing a detailed document outlining your requirements. Our team made every effort to comprehensively address the tasks outlined in the document.
Moreover, we dedicated an additional 2 hours to ensure all your listings were attended to, exceeding the initially agreed scope to ensure your satisfaction. We hope you recognize and appreciate our commitment to delivering value. Our VA team has also exceeded the 2 extra hours provided for free to implement changes as per your requests, further enhancing your experience with our VA program.
We take all our commitments seriously, we remain committed to addressing your concerns.
Definitely not worth the install.
I apologize for your less-than-ideal experience with our installation process. To better assist you, could you please share the specific issues you encountered while using our app? Having a clear understanding of your concerns and the context will enable us to provide you with more personalized advice and information. Thank you for your feedback.
I signed up and still cant get products into my store
I used their 14 day trial and and couldn't get products to upload to my account. I thought maybe I was needing to upgrade since it says that on their page. So I was then brought to another page where I was charged $126 and then SHOPIFY charged me $29.99 for their monthly service.
I still do not have my account working.
I have emailed several times.
I was charged $126.00 AND Shopify charged me $29.99 as well. my account is telling me I need to upgrade in order to use the services. I had a 14 day trial and every time I tired to add a item it wouldn't add to my store. NO ONE IS HELPING ME .
I am starting to think this is a fake company and im about to contact my bank.
I believe I was over charged and didn’t need to pay $126 and was fine with the $29.99 and even then your site is NOT working.
Someone needs to contact me
Also I have called their customer support number and it just goes to voicemail. and their "live chat" is always offline. I AM PISSED over this.
I will update if I hear from them but right now im about to call my bank and claim this as fraud and also report them to Shopify
I apologize if you were not able to reach us by live chat or phone, however every inquiry is responded to within 12-24 hours. We are definitely working on improving this time, as the demand of our service is growing we are adding/training more staff to our support team right now!
We have responded to your email regarding the issue with the APP, please check the fix noted in the email, if that is still not working, we would be more than happy to access your store and check for you.
If your purchase of the upgrade 6 month plan was caused by confusion on our end, i do apologize. Please reply back to the email we sent to you, and we can definitely refund you right away.
Please let us know if there is anything else we can assist you with!
I deleted this app before my free trial ended and was still charged for it. I'll delete this review once I get my money back. DO NOT USE THIS APP. SCAM SCAM SCAM
I do apologize for any inconvenience caused, however after checking our reports i do not see any charges for your store. However please contact shopify support as they handle all billing for our APP, if they can verify there is a charge or even a pending charge, we will authorize a refund back to your account.
I would give this app a great rating, I thought I found the perfect dropshipping company. It is easy to use and push product to your shop. However... all of the items I added to my store were pretty much all out of stock on all sizes the next day. I don't know how they expect you to make any money when you have to pay $29 a month for basically no products in your shop. Ridiculous. Canceled before free 7 day trial was up. Save yourself and don't even bother with this app.
We appreciate your feedback and giving our company and our APP an opportunity!
Regarding Inventory stock: we have actually started in the past few weeks, stocking up more quantity per item and when we do restock an item we are stocking up more quantity there as well.
So we are both stocking more quantity initially when we buy the merchandise and stocking more quantity when we do restock the item.
Definitely keeping more qty on hand is a huge priority for us. Moving forward we will be definitely stock more quantity per style, so items are not selling out as quick.
I used this app for a few months on another of my store, there was no variety first and then the products i added, went out of stock the next day and i was not aware of the same, i was continuously running promotion with a filter not to show products when they go out of stock.. in the end, i did a month of promotions only to realize that the store was literally empty, customers were coming to the store and it had only 5-6 products.. in the end i had to close my store.
We appreciate your feedback and giving our company and our APP an opportunity!
Regarding Lack of styles: We want to provide our members with merchandise that caters to a much more wider audience and merchandise that is in style, essential for every wardrobe and most importantly super affordable. With over 4000 Skus available we are also adding new styles every week to ensure our partners have access to new, affordable and quality fashion they can offer to their customers. With that said we welcome all feedback and suggestions from our customers, as one of our main goals is to offer a wide range of styles to our members that is both trendy and cost effective. At the end of the day our objective if for you not to just have access to our inventory but to be able to actually sell the items and make money.
Regarding Inventory stock: we have actually started in the past few weeks, stocking up more quantity per item and when we do restock an item we are stocking up more quantity there as well.
So we are both stocking more quantity initially when we buy the merchandise and stocking more quantity when we do restock the item.
Definitely keeping more qty on hand is a huge priority for us. Moving forward we will be definitely stock more quantity per style, so items are not selling out as quick.
Horrible customer service. DO NOT GO HERE. I cancelled the trial and I received an email that I approved a recurring charge. SCAMMMMM
Thanks for giving our APP a try, you actually installed the APP today, so you have not been charged because the APP does come with a 14 DAY FREE TRIAL.
You do have to approve the recurring fees when installing the APP, but if you do not keep the APP after the 14 day free trial, you do not get charged anything.
You can actually contact shopify support and confirm with them directly, as they are the ones who handle the billing for our APP.
I hope this has cleared up and misconception you had about our company, and you will reconsider and give our APP another try.
Thanks again and good luck with your plans!
Stock is out on the first product I imported. Went back to check inventory is super lowwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww soooo annoying
Hi Regarding your review of our APP: MY ONLINE FASHION STORE, thanks for your feedback we do appreciate it, however I am a bit confused, was the item out of stock or just low in stock? if you added an item from the APP than 100% we have stock available, or else the item will not be showing available in the APP. If you added an item from the APP with stock available and it's showing out of stock on your website immediately, that could be an issue with your "shipping location" setting. This is something we can definitely assist you in getting resolved.
If the item is not out of stock but low in stock, please keep in mind we do restock items 2-3 times a week as well. We hope you reconsider your review and give us an opportunity to review your account to make sure everything is setup correctly!