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I previously left a 1-star review for lack of communication from their customer service. After leaving a negative 1-star review, they got on top of the issue and even called me after business hours! The issue was resolved right away from reading my first review. Now update to 3-star, as their customer service needs improvement!
Thank you for the review and feedback, we do apologize for any miscommunication, we do have support available via live chat, email and phone and we respond to all inquires within 12-24 hours. We are always looking to improve our customer service. Once again thanks for your business and feedback!
I would give this app a great rating, I thought I found the perfect dropshipping company. It is easy to use and push product to your shop. However... all of the items I added to my store were pretty much all out of stock on all sizes the next day. I don't know how they expect you to make any money when you have to pay $29 a month for basically no products in your shop. Ridiculous. Canceled before free 7 day trial was up. Save yourself and don't even bother with this app.
We appreciate your feedback and giving our company and our APP an opportunity!
Regarding Inventory stock: we have actually started in the past few weeks, stocking up more quantity per item and when we do restock an item we are stocking up more quantity there as well.
So we are both stocking more quantity initially when we buy the merchandise and stocking more quantity when we do restock the item.
Definitely keeping more qty on hand is a huge priority for us. Moving forward we will be definitely stock more quantity per style, so items are not selling out as quick.
I used this app for a few months on another of my store, there was no variety first and then the products i added, went out of stock the next day and i was not aware of the same, i was continuously running promotion with a filter not to show products when they go out of stock.. in the end, i did a month of promotions only to realize that the store was literally empty, customers were coming to the store and it had only 5-6 products.. in the end i had to close my store.
We appreciate your feedback and giving our company and our APP an opportunity!
Regarding Lack of styles: We want to provide our members with merchandise that caters to a much more wider audience and merchandise that is in style, essential for every wardrobe and most importantly super affordable. With over 4000 Skus available we are also adding new styles every week to ensure our partners have access to new, affordable and quality fashion they can offer to their customers. With that said we welcome all feedback and suggestions from our customers, as one of our main goals is to offer a wide range of styles to our members that is both trendy and cost effective. At the end of the day our objective if for you not to just have access to our inventory but to be able to actually sell the items and make money.
Regarding Inventory stock: we have actually started in the past few weeks, stocking up more quantity per item and when we do restock an item we are stocking up more quantity there as well.
So we are both stocking more quantity initially when we buy the merchandise and stocking more quantity when we do restock the item.
Definitely keeping more qty on hand is a huge priority for us. Moving forward we will be definitely stock more quantity per style, so items are not selling out as quick.
Hello, I had installed this app a week ago and sent several emails to get more information and support but I couldn't get any response from the company. Today what I have done is uninstalled the app on the basis of lack of communication to them. I would like to request them to cancel my monthly subscription to avoid any amount deduction from my account.
I'm not defaming any company or individual here and anywhere, it's my action towards my to be open new store online.
I didn't receive any email from your side I daily check my junk/spam folders I nowhere found your email. Could you please cancel my subscription at earliest and confirm the same.
Awaiting for your kind prompt response.
Many thanks,
I already deleted the app. Now can you check my status from your end.
Hi, Can I expect for better services from your side if I reinstall this app? MY limited order restriction need to be uplifted and my account has to be setup as DROSHIPPER.
Kindly confirm the above please. Meantime Why you didn't send any response through emails, I checked all the folders in my email but nowhere I found your email. What's the reason?
Thanks for giving our APP a try, in regards to response time to your inquiry.
We actually did respond back to your email the same day, we just emailed you a screenshot showing the response. Sometimes our emails may end up in spam folders, which could create some of the confusion.
We hope you reconsider and join our program again, if not, we want to wish you lots of success in the future!
To cancel your membership all you have to do is delete the APP from your store.
Horrible customer service. DO NOT GO HERE. I cancelled the trial and I received an email that I approved a recurring charge. SCAMMMMM
Thanks for giving our APP a try, you actually installed the APP today, so you have not been charged because the APP does come with a 14 DAY FREE TRIAL.
You do have to approve the recurring fees when installing the APP, but if you do not keep the APP after the 14 day free trial, you do not get charged anything.
You can actually contact shopify support and confirm with them directly, as they are the ones who handle the billing for our APP.
I hope this has cleared up and misconception you had about our company, and you will reconsider and give our APP another try.
Thanks again and good luck with your plans!
I'm still in the trial period so I can't speak to customer service or product quality at this point, but I will say that the selection for plus size apparel is limited. Also several of the plus size items that I am interested in, I can't push to my store. I'm switching to a plus size only store and I can't display items on my store that are being worn by a size 0 model. I understand that it's more cost effective to have just one photo shoot per item so the vendor chooses to shoot just the regular size model wearing the item, but a size zero model won't work on a plus size store. This greatly reduces the number of items that I can use. If I continue with this app, I will still have to use another source for products.
The app itself is very user friendly so I'm still going to give it a shot.
Thanks for your feedback we do appreciate it, your point is well taken, we are definitely keeping the model images in mind when sourcing plus size items. Moving forward especially in these next few months we will be adding a lot more plus items, with plus models. Please take the time to explore the APP, as we do currently have over 1000 SKUS plus size items with mostly plus models!
App not working
I regret any inconvenience you may have experienced. Unfortunately, our app encountered a server-related issue, leading to a temporary downtime. We promptly notified all users via email about the situation. Our developers have successfully resolved the issue, and the app is now fully operational. We appreciate your understanding, value your business, and apologize for any inconvenience this may have caused.
Awesome customer service. Very helpful ! Edmund went into details to help serve me better. I just wish there were more accessories.
Thanks for the review we appreciate it, we will be expanding our accessories very soon with more merchandise in the following categories, jewelry, bags, sunglasses, lingerie and more!
I am editing my review after receiving a response from their support as stated, within 12-24 hours. Based on customers feedback, they have added more products to their stock, after that change I can now say that this app worth the $29.99 and if they continue improving and adding a lot more products and stock I would pay even more for the subscription. Keep the good work!
This supplier needs more stock and more items that appeal to the teen buyer. We spent hours finding maybe a dozen items that might sell on our site and they went out of stock before we could sell any. We would love to switch to a US supplier but not if they're all like this one.
Thanks for giving our APP a try and for your feedback. Just a few notes regarding your review.
At any given moment we have over 4500 available SKUS, in stock ready to ship, with 100-200 new items added weekly. We also restock items low in stock about 2-3 times a week as well.
We have actually started stocking up more quantity per item as the demand for our merchandise grows!
Moving forward we will be definitely stock more quantity per style, so items are not selling out as quick and restocking best-selling items faster!
Definitely keeping more qty on hand is a huge priority for us.
We also do our best to offer merchandise that caters to wide range of age groups and style preferences. With new styles added weekly, this is definitely a high priority.
Once again thanks for giving our APP a try, we hope to see you back soon! Good luck with your future plans.