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Nice product, not exactly what I was looking for but works well. However, 3 stars for uninstalling experience, leftover a lot of code, including links to external.JS and CSS
UPDATE: Support team contacted me after and resolved the issue
UPDATE: We have decided to use this app, however, all experience turns to be a disaster.
- It took 3 weeks to fix some of the issues (app did not work out of the box) and some of the issues were not resolved.
- Customer service has a huge room for improvement from the communication and performance point of view.
- This app is not compatible with products without inventory tracking ON. (After 3 weeks of back and force communication, we were told: "all products whose inventory is not tracked will show as an Out Of Stock button to avoid accidentally adding them to the cart in the future. Please track the quantity of products in your store to eliminate this problem.")
Hi there,
Product Manager of HulkApps here.
Extremely sorry for the bad experience. We completely understand your frustration and we are willing to offer our full support to fix this issue for you. I will personally look into your store's requirements.
Wishlist items without the inventory tracking are now 100% compatible!
Hope to talk to you soon!
Shruti
Terrible app. It loads css in your Shopify store assets and messed up with all my styles, after removing the app the styles were still wrong so I had to go to assets in my Shopify store and remove manually the hulkapp styles, terrible!I also had to remove several renders in my theme file that were messing with my footer.
Hi,
Product Manager of HulkApps here.
Totally understand the frustration since this was unexpected.
Unfortunately, we lose API access the moment you uninstall our app, so we can't automate code removal in your theme files (nor can any other Shopify app).
What we do instead is remove the code for you via staff account, and our support is ready 24/7 to do so.
Both me, and our support team lead has reached out to you, please let us know if there's anything we can do for you.
Thank you!
Shruti