WhatsApp & Helpdesk ‑ MyAlice

We’ve been using MyAlice for a good time now, and it’s been a solid tool for managing customer relationships. The interface is intuitive. Features like automated flows, easy to integrate multiple channels and reporting save us a lot of time.
It’s very reliable and gets the job done without unnecessary complexity.

I’ve been using MyAlice for the past 12 months, and it’s been nothing short of a game-changer for our e-commerce journey. From the moment we onboarded, the experience has been seamless, with the team going above and beyond to ensure every step of the process was handled with precision and care. They’ve not only executed our requirements flawlessly but have also taken on new developmental challenges that pushed the boundaries of their app’s capabilities — and they delivered every time!

The global team at MyAlice is a powerhouse of innovation and support, embodying exactly what it takes to elevate an e-commerce fashion brand like ours to the next level. Their dedication, expertise, and relentless commitment to our success make me wish we had partnered with them sooner. If you’re looking for a tech partner who truly understands and prioritizes your brand’s growth, MyAlice is it!

Our experience with MyAlice has been deeply disappointing. As an eCommerce brand, we were eager to explore their platform, but their refusal to support Israeli companies, as communicated directly by their team, is unacceptable and discriminatory. Such actions contradict the values of inclusivity and equality that businesses should uphold.

We cannot recommend this app to anyone who values fairness and professionalism in their partnerships.

I rarely write about my experiences or leave feedback on applications. However, after a long time using Myalice, I really want to introduce Myalice to everyone.

Excellent customer service; they listen and provide enthusiastic support.
Consolidates all support channels in one place, saving time, centralizing data, and increasing efficiency.
They have APIs and Webhooks that I easily integrated with Chatgpt to automatically respond to basic customer requests and also easily transfer data externally.
The integrated support mailbox with Shopify allows me to quickly process orders.

You are looking for a centralized customer care and support solution. Give it a try!

Decent helpdesk tools are hard to come by. A Helpdesk tool for Shopify is even rarer. MyAlice came out of the gate as the more mature solution of the bunch, providing a mobile app that makes it really convenient to answer Customer queries on the go. Put that together with email support which is supposed to come later this year, you have yourself a near-complete solution. Con: The monthly active limits may seem low, but it makes sense for running a small number of brands. Overall: Having a good helpdesk tool for Shopify that doesn't break the bank. Also, one that has a good mobile app too! It's mind-boggling how many tools don't have a mobile app