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Kickflip has really impressed me with how they handled an issue I recently experienced. I faced a major problem with my Shopify integration where variants weren’t generating correctly, which caused disruptions in my business operations. Initially, I was very frustrated, but I have to give credit where it’s due—their team stepped up and resolved the issue effectively.
Once I reported the problem, they communicated clearly and worked diligently to find a solution. What I appreciated most was their follow-through and commitment to getting things back on track quickly. Thanks to their efforts, my operations are now running smoothly, and I’m relieved to have everything back to normal.
While the experience started off stressful, I’m glad I can now rely on Kickflip to deliver and support my business needs. Overall, their tools are working great, and I’m happy to continue using their services. Thank you to the team for making things right!
Thank you for sharing your feedback. We understand how challenging this particular situation has been for your business, and we truly appreciate your patience as we worked through it together.
We understand that businesses sometimes need to adapt solutions to fit their unique requirements. I hope the explanation we provided and the solution we implemented addressed your concerns and helped restore your workflow.
We’re here to support you and will continue to keep you informed about any updates that may enhance your experience further. If there’s anything else we can do to assist, please don’t hesitate to reach out.
Thank you for being a valued part of the Kickflip community.
Sincerely,
-Rosalie
I joined kickflip at the right time. I was told I would need an engineer to connect my domain to the plugin. They came back a few days later and manged to seamlessly integrate the customizer to my shopify theme. No other app allows the level of customization with such simplicity. The ability to layer pieces and attach colors makes the options endless as long as you get creative with the logistics of your designs. The only thing better than the product itself is the support. They always go out of their way to help me and work endlessly to improve the app. I look forward to what is to come in the future. If you get stuck while using this app dont hesitate to reach out. They will help you. Now that Shopify Dawn 2.0 links directly to the customizer from the description, all the way to checkout, there is no reason why anybody shouldnt be able to use this app. Dawn 2.0 is the deafult on shopify so its nearly impossible to mess this up. I come from the field of construction and was morbidly afraid of computers grwoing up and I can do this. Anyone else brave enough to step into entrepeneuership can handle using this app. Great job guys!!!
Wow — what an incredible review! Love hearing how Kickflip is making product customization seamless for you. You nailed it: creativity should be limitless, and our job is to make sure tech never gets in the way. The fact that you went from being “morbidly afraid of computers” to running a customized product experience on Shopify? That’s exactly why we do this. Excited for what’s ahead, and we’re here for you every step of the way. Keep building, keep customizing, and keep winning! 🚀🔥
Kickflip is an awesome app with easy integration on your e-commerce platform. It is highly recommended for building custom products
Hey there! Thanks for the awesome shoutout! It’s amazing to hear that Kickflip is making building custom products a breeze for you. Your recommendation really pumps us up — keep doing great things, and we’re here if you ever need anything!
Amazing app and quick, friendly and very helpful support
We updated our cart in their app, as they said to do in their help and then our cart stopped working and people couldn't check out. We have had to revert back to an old version of our site and then lost lots of work we have done.
Thank you for sharing your feedback. We’re truly sorry for the inconvenience this caused and understand how frustrating it must have been to revert to an older version of your theme. After investigating, we found that the issue was highly specific to your theme, likely due to a compatibility concern with another app in use.
Although you reached out to us outside of our regular business hours (9 AM to 5 PM Eastern Time), as soon as we became aware of the issue, our development team acted quickly and resolved it in less than an hour. We’re committed to ensuring a smooth experience for you moving forward.
If there’s anything more we can do to help, or if you have additional questions, please don’t hesitate to get in touch. Your success with Kickflip is our priority.
Starting with the good: a beautiful and really simple to use interface, both on the builder end and consumer end, well done on that.
But we're now facing several issues which are making it now impossible to continue using this app.
1) Inventory management: not linked to Shopify, making it a nightmare to update and know when we're out of stock. Especially with 2 warehouse Locations.
2) The app does not apply your store's Market pricing. So if you're having certain market's with a price % adjustment set up in your Market settings on Shopify, Kickflip will ignore that, resulting in incorrect prices displayed before adding to cart.
3) The tipping point for us and worst part: Customers can place an order on out of stock SKUs if they add to cart days or even weeks before you are out of stock. This resulted in many losses, refunds and annoyed customers.
4) Lastly, pricing. It's good if you're starting up, but not fair / too high if you want to scale up for the limited feature they offer.
Overall, really disappointed as we thought we found a great app. Still a lot of work to do.
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about the challenges you’ve encountered.
Concerning inventory management, please note that this feature is still in beta and we are actively working to enhance it, informed by valuable user feedback like yours. Currently, due to Shopify’s 100-variant limit and the inability to share inventory between variants, stock management is handled on Kickflip’s side. The good news is that Shopify recently announced an increase in the variant limit to 2000 and we have already begun preparations to align with this update. This will include connecting with Shopify SKUs and supporting weights. Rest assured, significant improvements are on the way.
We also sincerely apologize for the challenges you’ve faced with market pricing and out-of-stock management. While we are working on permanent fixes, if you contact our customer support team, we can revert your account to a previous version of our Shopify integration, which should resolve these issues immediately.
Finally, we’ll soon be launching a new, more flexible pricing structure designed to support your growth as you expand your sales with us. This will ensure that you can continue scaling affordably and get even more value from our platform.
We’ve reached out privately to collaborate on a solution that meets your expectations and helps improve your experience with Kickflip.
Thank you for your patience and for helping us identify areas where we can grow and improve.
Bonne application, excellent service!
Merci beaucoup! C’est toujours un plaisir de travailler avec votre équipe depuis toutes ces années. Merci pour votre fidélité! 😊 ⚾
Absolutely top! The Kickflip app opens up completely new opportunities and new markets for my company. Super great functions, a modern interface and above all, and I would like to emphasize this in particular: first-class support and a super great team. The Kickflip team helps with all questions and problems very quickly and very competently! I have rarely experienced such great support these days. Please keep it up, dear Kickflip team. I will gladly recommend you to others! If I could, I would give 10 stars!!
Wow, thank you so much for your incredible feedback! It’s truly inspiring to hear. Empowering entrepreneurs like you is exactly why we do what we do. Thanks for being part of the Kickflip community, and here’s to your continued success!
Great service, always able to help me with my issues.
Appreciate the kind words! 🙌 Your success is what keeps us motivated—thanks for letting us be a part of your journey!
Super flexible, with an incredibly clean interface!
That’s amazing to hear! Your words just made our day. Can’t wait to see the experience you build with Kickflip — let’s make something awesome together! 💪🔥