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This app is incredible. The User interface looks second to none, offers unlimited customization, and customer support is the best I've seen from any service since opening my store. To the people looking for a product customizer, look no further. To the developers and MyCustomizer team, job well done!
Thank you so much Daniel!
We're happy you’re appreciating our platform! When it comes to customer support, we do our very best to respond to each question promptly as we value human interaction. It's also so much fun to discover great brands and inspiring entrepreneurs like you.
We all wish you great success with your new customizer!
This app has been great. The customer service is unbelievable. I've had multiple video chats to walk me through issues I was having. Looking forward to creating more
Super thrilled to hear about your positive experience! :D
We're here to ensure creators like you have everything you need to bring your visions to life. Keep crafting those custom rugs; we can't wait to see what you'll create next. Thank you for choosing Kickflip!!
I want to love this app but I've run into little issues that take away from the overall experience. The UI is beautiful and we have been able to mostly get what we needed out of it. The pricing changed on us in the middle of our trial period and we were forced to pay a much higher price than anticipated to not have their logo on our website. The customer service has been mostly responsive but not always available. We've run into issues where it defaults to full page and we have had to manually code it to show our store logo etc. The user article related to this topic was out of date and not helpful. We now have a new issue where after having everything up and running and we were at a point where we thought we were finished with the implementation, customers have reported that the add to cart button hasn't been working. We tested and confirmed this issue - there is no reason why the add to cart button should have stopped working as we hadn't made any changes. This is very frustrating as we now have lost revenue, wasted ad spend and poor customer experience. This app seems to be in its early stages and I'm sure most of these issues will be fixed in 6 months, but I hate to pay all this money to function as a beta tester.
update 6/27/23
After several weeks of customers saying they aren't able to checkout on our site, I discovered the app interfering with the checkout button on the website. Remove the app's code from my checkout page and the app started working again. Lost weeks of sales because of this app. Unfortunately I've deleted it as I just can't trust it.
Dear Sankofa Edition team,
Thank you for taking the time to share your thoughts regarding Kickflip. We truly appreciate your honest feedback and sincerity in describing the issues you have faced while installing our app.
First, we want to apologize for the inconvenience you have experienced as a result of the pricing change during your trial period. We understand how this may have caused some confusion. We are confident you will benefit from this update, aimed at making product customization as accessible as possible.
We also empathize with your difficulties regarding the customizer integration with your store. As mentioned in our help article, the code snippets we provide might be slightly different from the code from your Shopify theme. Since there are thousands of different themes out there, we unfortunately can't write documentation that covers them all.
As for the "Add to Cart" button issue that you are experiencing, you may find this article helpful: https://help.gokickflip.com/en/articles/5316875-why-is-the-add-to-cart-button-not-working. We will do our best to help you resolve it as soon as possible.
Once again, thank you for your valuable feedback. Please continue to share your thoughts and experiences with Kickflip.
Wishing you all the best,
-The Kickflip Team
UPDATE (6/28/23)
We are truly sorry to hear about the experience you've faced and we would like to extend our sincerest apologies. Your issue has been a top priority for our technical team. Upon identifying it, we immediately set into motion rigorous actions to ensure a robust and rapid resolution.
It's unfortunate that you've had to uninstall the app, and it's clear that we've let you down. Our aim is to continuously deliver a high standard of service to our customers and we regret that we didn't meet those standards in your case.
We truly appreciate your feedback as it helps us to improve and better serve our customers. If you're open to discussing this further, please feel free to contact us directly. We'd appreciate the opportunity to make things right and regain your trust.
Once again, please accept our sincere apologies for the inconvenience.
Best regards,
-The Kickflip team
Limiting to 4 stars for now as I'm new to this app and have only added one product so far to test functionality - a product which required the most detailed setup and a vital test to determine whether this app was suitable for me or not.
I'd already tried pretty much every other customiser app (no joke) and found that a key piece of functionality was missing in each one - very frustrating as my requirements are standard, and I lost a lot of time trying other apps only to find out that they do not cover everything I need.
Kickflip covers all of my requirements so far and, very importantly, the Kickflip Service Team were responsive when needed and resolved an issue for me swiftly, keeping me updated along the way.
Happy days!!
Thank you for the positive review! We're delighted to hear that Kickflip met your customization needs, especially after trying numerous other apps. We appreciate your recognition of our responsive support team.
If you ever have further feedback or questions, don't hesitate to reach out. Here's to more success with Kickflip!
Cheers,
I tried almost all Customizer-Apps here on Shopify and it's the best app so far. The previous reviewers have already summed it up quite well. The app integrates wonderfully into your store and offers great performance on both smartphones and desktop PCs. We're really looking forward to the next features updates!
Outstanding Shopify App for Personalized Products!
I want to express my heartfelt thanks to the creators of the Kickflip App on Shopify! This app has made offering custom products a breeze for my small business. Its user-friendly interface and superb customer service are second to none. With a wide range of customization options, seamless integration, and automated processes, it's an absolute game-changer. Highly recommended!
We are thrilled to read your wonderful review and hear about your experience with Kickflip. Your kind words are a testament to the hard work and dedication of our team. We are committed to delivering the very best in terms of functionality, integration, and customer service. Your feedback motivates us to strive for continuous improvement. Thank you for choosing us as a partner in your business journey. We look forward to serving you even better in the future.
Not every store needs a customizer with complex tools to personalize products. Some store require a clean, minimal, modern, and easy-to-use customizer.
If that is what you're looking for, do not waste your time researching, I have spent a lot of time on this and Kickflip is the only affordable option with beautiful UI and very easy setup!
Make sure to follow their instruction videos.
Thrilled to hear you're loving Kickflip! We built it to be user-friendly with a sleek UI, so we're glad it's the perfect fit for your store. Those instructional videos? All part of our plan to make your experience as smooth as possible. Thanks for spreading the love and keep rocking the e-commerce world with Kickflip! Need anything else? We're here for you. 🚀
Cheers!
Kickflip est une excellente solution qui s'intègre parfaitement à Shopify.
Souple et réactive, j'ai pu l'intégrer facilement et créer mon produit personnalisé avec de nombreux paramètres (styles, couleurs, dimensions, prix...).
Son rendu est excellent et permet une très jolie mise en scène de mes produits.
De plus, le support commercial parle très bien le français puisqu'ils sont installés au Quebec.
Je recommande chaudement !
Un grand merci d'avoir pris le temps de laisser ces commentaires!
Nous sommes heureux que notre configurateur vous plaise et sachez que c'est toujours un plaisir de pouvoir aider en français!.
Toute l'équipe a hâte de voir votre customizer Vipanel en action!
Merci encore,
The support team is never online in the Pacific time zone. Whenever you ask something the bot says we'll contact you tomorrow. Canada'a tomorrow is New Zealand's night so I will never be able to get live support.
1- If you can't support it globally then just sell it in Canada.
2- You can turn off your online support when it's night in Canada.
We appreciate your feedback and apologize for any inconvenience you've experienced with our support. While our chat isn't available 24/7, we aim to respond within a few hours.
To address your concerns:
Global Support: We're actively working on improving support coverage globally.
Online Support Hours: We're always exploring options to optimize our support availability and can schedule calls outside regular hours if needed. Feel free to reach out to us at help@gokickflip.com, and we'll work together to find a suitable time that accommodates your schedule.
Please let us know how we can assist you further.
Best regards,
If you sell customised products, give Kickflip some serious consideration. The interface is simple and clear to use, and mobile compatible. When you create your products in the app, customers can personalise products according to the options you stipulate. It is A VERY flexible product customisation tool. I tried out many other apps before I found Kickflip and this app is head and shoulders above the rest. It did take me some time to learn how to build my products but there are lots of help videos and I got great online support from Elisabeth and Cindy too.
First off, massive thanks for sharing your experience with Kickflip! It's fantastic to hear how it's helping you add that personal touch to your products.
And yeah, getting the hang of new tools can be a bit of a journey, but we're stoked to hear our help videos and the support from Elisabeth and Cindy got you through it.
Here’s to many more successes with Kickflip!