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I'm new to Kickflip, so this is a limited rating. It is not an intuitive app - so it's taking me a long time to work on 1 product. There are not a lot of tutorials - that makes it challenging to figure things out. With all that being said - the tech support is OUTSTANDING! They are quick to answer and very helpful. I'm looking forward to learning to use the app in the most powerful way to allow my customers the ability to create a product they can be proud of.
Firstly, let us extend a hearty welcome to the Kickflip community! We genuinely appreciate your feedback. We're genuinely sorry that you've found our app a tad challenging to navigate initially.
Have you had a chance to check out our documentation? It might offer some insights and shortcuts you'll find handy. Also, our YouTube channel is packed with tutorials that cater to both beginners and advanced users.
https://help.gokickflip.com/en/
https://www.youtube.com/@trykickflip
It's heartening to hear about the stellar support you've received from our team. They really are our unsung heroes! Please know that as you continue on this journey, we're right behind you, cheering you on. Don't hesitate to reach out with any questions or feedback. Your success is our success!
What a great addition for our business to have access to this app. Once we worked out how to setup the files and process through the workflow it's been fantastic to begin to offer our customers the ability to customise their orders. Support from Jackie during our introductory video call was great and she was able to help answer some of our outstanding queries. Early days for us using thew app and can't wait to see the feedback from our customers who will use it on our store. Also love the fact that the costs are based on the success of customers purchasing.
John and Gillian - jackharryandollie.com.au
Hey John and Gillian! We are stoked to hear about your positive experience with Kickflip! You know, we really strive to provide that intuitive experience to our users, and it's just awesome to see that coming to life for you guys.
Huge props to Jackie too - she's an absolute rockstar in our team! We’re glad to know she was able to answer your queries and assist with the setup process.
Our mission at Kickflip is all about bringing success to businesses, and we’re excited that our pricing model based on successful sales is resonating with you.
We can't wait to hear how your customers love using the app on your store.
All the best!
- The Kickflip Team
I have been using kickflip for a few days now and I am very impressed with its features and performance. It is easy to use, reliable, and has everything I need to manage my projects. The app is constantly updated with new improvements and bug fixes, and the team behind it is very responsive and helpful. Whenever I have a question or a problem, they are quick to reply and offer solutions. They also listen to feedback and suggestions from users and implement them in future updates. I highly recommend this app to anyone looking for a great personalizing tool.
Thank you for your thoughtful review! We're thrilled to hear that you're finding Kickflip beneficial for your product personalization needs. Our team is committed to providing consistent updates and efficient customer service, and we're glad to know we're hitting the mark. Stay tuned for more features and improvements in forthcoming updates. Thanks once again for your recommendation and for being a valued Kickflip user!
Great app, works awesome but unfortunately our product was in the restricted product policies of the app so we need to find an alternative to it.
Thank you for taking the time to share your feedback. We appreciate your kind words about Kickflip.
We understand your point regarding the restricted product policies of Kickflip and Shopify. These restrictions are in place to comply with legal regulations and the policies of the Shopify platform, which prohibit the sale of certain firearm-related items and accessories. https://www.shopify.com/legal/aup-definitions
Kickflip's terms and conditions outline the limitations on selling firearms, firearm parts, and related items. We take these restrictions seriously to ensure the safety and compliance of our users with both our terms and Shopify's policies.
We regret any inconvenience this may have caused you, and we understand that finding an alternative solution can be challenging.
Again, thank you for your feedback, and we appreciate your understanding.
Best regards,
- The Kickflip Team
Brilliant app, easy to use and very responsive developers available basically all the time, and great UX
Thank you for saying that. It's great to hear that you're enjoying our product customization app! Additionally, we're glad you find our user interface easy to use. Cheers!
Was going to hire a developer for our site for a custom developed customizer but thought would try out the Shopify App Store first. Installed the top 6 apps in this customizer area and pretty much immediately uninstalled them all apart from this one! The user interface is easy, the logic rules and the support is insane! Was on a call with Jackie within 2 hours and she gave me a walkthrough and extra advice. I’m sure this app will have 1000’s of reviews over the next few years and be the leader in this space. I also run a Shopify design agency with over 200+ clients a month and will be recommending this app to all clients. Great job guys!!
Hey Gregory,
Thank you so much for your thoughtful and detailed review. This is incredibly appreciated knowing that you've tried many other platforms. You mentioned that you enjoyed your call with Jackie and that it was helpful, that's great! Being able to talk to someone directly and easily is important to us.
Thanks for your trust, it's nice to know we have amazing customers like you.
Can’t wait to see your project evolve even more :)
5/5 for their awesome customer service. They responded fast to help us setting up everything.
Thank you for your feedback! We're thrilled to have you onboard and look forward to seeing Supra Athlétique achieve great success with Kickflip. 🔥
It took me a long-time before finding the perfect customizer app, and I am really happy to say that I finally did ! MyCustomizer is literally the best app in the market. You can create anything you have in your mind - The frond and Back end are perfect and the team behind is super kind and helpful ! Congrats !
Dear Marie-Laetitia,
Thank you so much. We are super happy to read your kind words and also glad that our solution is meeting your expectations. We work hard to deliver the most easy-to-use tool to create exactly what you have in mind.
We hope you will have a great success with your project!
Best,
Thank you for the 5 stars! Your support inspires us to keep creating extraordinary experiences and we look forward to keep supporting your success. 🚀
Thank you so much for your 5-star review! Your support as our 100th reviewer on the Shopify App Store is incredibly valuable to us at Kickflip. Cheers to more milestones together!