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Absolutely top! The Kickflip app opens up completely new opportunities and new markets for my company. Super great functions, a modern interface and above all, and I would like to emphasize this in particular: first-class support and a super great team. The Kickflip team helps with all questions and problems very quickly and very competently! I have rarely experienced such great support these days. Please keep it up, dear Kickflip team. I will gladly recommend you to others! If I could, I would give 10 stars!!
Wow, thank you so much for your incredible feedback! It’s truly inspiring to hear. Empowering entrepreneurs like you is exactly why we do what we do. Thanks for being part of the Kickflip community, and here’s to your continued success!
Kickflip truly sets itself apart from other customizer add-ons for Shopify in its ability to allow custom fields to directly affect product prices, such as for custom logos, text, etc. If your brand/company is looking to create an online store where customization is a key feature and you want to be able to adjust a product's price based on however many additional features a customer wants for it, Kickflip is the absolute best option as it currently stands.
Thank you so much for your glowing review! We're happy to hear that Kickflip's ability to integrate custom fields into product pricing has made such a positive impact for your online store's customization needs. Your feedback means a lot to us, and we're here to support you every step of the way :) !
Starting with the good: a beautiful and really simple to use interface, both on the builder end and consumer end, well done on that.
But we're now facing several issues which are making it now impossible to continue using this app.
1) Inventory management: not linked to Shopify, making it a nightmare to update and know when we're out of stock. Especially with 2 warehouse Locations.
2) The app does not apply your store's Market pricing. So if you're having certain market's with a price % adjustment set up in your Market settings on Shopify, Kickflip will ignore that, resulting in incorrect prices displayed before adding to cart.
3) The tipping point for us and worst part: Customers can place an order on out of stock SKUs if they add to cart days or even weeks before you are out of stock. This resulted in many losses, refunds and annoyed customers.
4) Lastly, pricing. It's good if you're starting up, but not fair / too high if you want to scale up for the limited feature they offer.
Overall, really disappointed as we thought we found a great app. Still a lot of work to do.
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about the challenges you’ve encountered.
Concerning inventory management, please note that this feature is still in beta and we are actively working to enhance it, informed by valuable user feedback like yours. Currently, due to Shopify’s 100-variant limit and the inability to share inventory between variants, stock management is handled on Kickflip’s side. The good news is that Shopify recently announced an increase in the variant limit to 2000 and we have already begun preparations to align with this update. This will include connecting with Shopify SKUs and supporting weights. Rest assured, significant improvements are on the way.
We also sincerely apologize for the challenges you’ve faced with market pricing and out-of-stock management. While we are working on permanent fixes, if you contact our customer support team, we can revert your account to a previous version of our Shopify integration, which should resolve these issues immediately.
Finally, we’ll soon be launching a new, more flexible pricing structure designed to support your growth as you expand your sales with us. This will ensure that you can continue scaling affordably and get even more value from our platform.
We’ve reached out privately to collaborate on a solution that meets your expectations and helps improve your experience with Kickflip.
Thank you for your patience and for helping us identify areas where we can grow and improve.
We updated our cart in their app, as they said to do in their help and then our cart stopped working and people couldn't check out. We have had to revert back to an old version of our site and then lost lots of work we have done.
Thank you for sharing your feedback. We’re truly sorry for the inconvenience this caused and understand how frustrating it must have been to revert to an older version of your theme. After investigating, we found that the issue was highly specific to your theme, likely due to a compatibility concern with another app in use.
Although you reached out to us outside of our regular business hours (9 AM to 5 PM Eastern Time), as soon as we became aware of the issue, our development team acted quickly and resolved it in less than an hour. We’re committed to ensuring a smooth experience for you moving forward.
If there’s anything more we can do to help, or if you have additional questions, please don’t hesitate to get in touch. Your success with Kickflip is our priority.
Kickflip was the exact customization tool we were looking for. It’s very straightforward from start to finish. If I got stuck at any point, the chat feature was convenient to use and received quick and detailed responses from a real person to continue building our product. As a small business, the payment structure is also ideal as it eliminates the risk by only charging when we make a sale, as opposed to committing to a big monthly or annual fee. High recommend kickflip!
We’re all about making things straightforward and user-friendly, so knowing that you had a seamless experience from start to finish is music to our ears.Thank you for the high recommendation! ✨
I haven't had a chance to sell anything as of writing this review, however compared to the other customisers this is the easiest to use (yes there's always a learning curve), and the customer support is pretty damn good. All of my questions have been answered and 99% have been solved without coding on my part.
There are some things that could be refined such as the mobile functionality/ease of use especially with customer editable photos but i believe this is something that's being worked on.
Thank you for your thoughtful review! We're thrilled to hear that our customizer is the easiest to use among your experiences, and we greatly appreciate your positive feedback on our customer support. Rest assured, we're actively working on improving mobile functionality and ease of use.
Please don't hesitate to reach out if you have any further suggestions or questions.
Best,
Super flexible, with an incredibly clean interface!
That’s amazing to hear! Your words just made our day. Can’t wait to see the experience you build with Kickflip — let’s make something awesome together! 💪🔥
Kickflip is an awesome app with easy integration on your e-commerce platform. It is highly recommended for building custom products
Hey there! Thanks for the awesome shoutout! It’s amazing to hear that Kickflip is making building custom products a breeze for you. Your recommendation really pumps us up — keep doing great things, and we’re here if you ever need anything!
Amazing configurator app and very helpful and quick customer service! Highly recommend as it's very customizable and should work for any kind of business that wants any sort of customization. Thanks kickflip!
Thank you for your wonderful review! We are delighted to hear that our configurator platform and customer service have met your expectations.
We’re thrilled to be a part of Innit Designs’ journey. Your iconic chairs and sustainable design practices resonate deeply with our mission to empower businesses through exceptional customization solutions.
Thank you for recommending Kickflip, and we look forward to continuing to support your success.
- The Kickflip Team
The front-end design is impressive compared to other apps, and it was the main reason I decided to try it out. However, in my opinion, the app is not yet ready for established businesses to rely on, as the back end needs further development. I wish the team all the best moving forward, but I hope to save others in my position some valuable time if they are under the impression that this app will be quick and easy to use.
There is a 3-4 week wait for open support tickets. While the live customer service is great, if you encounter an issue beyond what they can assist with, be prepared to wait an unreasonable amount of time. I am choosing to move on to another app rather than waiting.
Please ensure that your theme works directly with the app before investing time in setting everything up, as I did. You may encounter issues down the road. I had the impression this was an out-of-the-box solution, but that was not the case for my very popular and common theme. If your theme is not compatible, they will refer you to a partner for paid development work.
The instructions for uninstalling the app are somewhat complicated, and not really suited for those without a strong grasp of Shopify, in my opinion. I hope to get around to it soon. If you’re like me and working around the clock, be aware that this cleanup process can be time-consuming if you choose not to continue using the app.
Additionally, when you uninstall the app, any products you added through it will also be deleted.
Wow, thank you for the amazing feedback! Your success is our top priority, and we’re here to keep supporting your customization journey every step of the way. :)