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The support team is never online in the Pacific time zone. Whenever you ask something the bot says we'll contact you tomorrow. Canada'a tomorrow is New Zealand's night so I will never be able to get live support.
1- If you can't support it globally then just sell it in Canada.
2- You can turn off your online support when it's night in Canada.
We appreciate your feedback and apologize for any inconvenience you've experienced with our support. While our chat isn't available 24/7, we aim to respond within a few hours.
To address your concerns:
Global Support: We're actively working on improving support coverage globally.
Online Support Hours: We're always exploring options to optimize our support availability and can schedule calls outside regular hours if needed. Feel free to reach out to us at help@gokickflip.com, and we'll work together to find a suitable time that accommodates your schedule.
Please let us know how we can assist you further.
Best regards,
Parfait !
Juste dommage de ne pas proposer plus d'option de plan.
Un plan (minimum!) entre le Pay as you grow et le Entreprise ne serait pas de refus !
Mais l'application est excellente ! Et le SAV est excellent
Merci beaucoup pour votre retour enthousiaste sur Kickflip. Nous sommes ravis que vous trouviez notre application excellente et que vous appréciiez la qualité de notre service client. Nous prenons bonne note de votre suggestion concernant les options de plan tarifaire. Nous allons l'examiner de près pour mieux répondre aux besoins de nos utilisateurs comme vous. Merci de faire partie de notre communauté et de nous aider à améliorer continuellement Kickflip.
Excellent app and customer service! Highly recommended!
Thanks for your feedback! Your support inspires us. Cheers from all of us here!
Utilisateur de Kickflip depuis plusieurs années, l'équipe est toujours présente pour nous aider et nous guider lors de nos changement, ou lorsque nous voulons ajouter de nouveaux éléments à notre customizer. L'équipe de soutien est disponible rapidement, et même une rencontre zoom peut être cédulé rapidement. Nous sommes très satisfait du service.
Nous sommes très heureux d'entendre que notre équipe a pu vous offrir l'assistance nécessaire et vous guider efficacement dans l'utilisation de notre plateforme.
Un grand merci à B45 d'être parmi nos premiers clients et de continuer à nous faire confiance.
Votre succès est notre succès, et nous sommes là pour vous accompagner à chaque étape de votre parcours.
Merci encore pour votre soutien et votre confiance envers Kickflip!
Great customer service from Elisabeth!
Thank you for your kind words about Elisabeth's customer service! We're thrilled to hear that your experience with Kickflip was enhanced by her assistance. Your feedback is greatly appreciated and will be shared with Elisabeth and the team.
This app is exactly what I was looking for. Compared to other apps I've tested, mycustomizer is intuitive and easy to use. And if you get stuck, the support is immediately helpful, friendly and quick to respond. My customers really like the ability to customize their product.
Wow! It sounds like we're a good fit and that's good news.
Thanks for taking the time to share your feedback with us. We're happy you think our platform is intuitive and easy to use because that's exactly what we want to offer as a product configurator solution. It's also nice to see that our customer service helped you quickly when needed, we're always here to help!
Now let's celebrate with garlands and balloons ;)
This app is powerful and affordable. We can now offer custom goods to the masses as this app allows for our customers to create the product they want and pay for the order without asking for a mock-up. There is a learning process but its definitely worth the effort. we are looking forward to expanding our offering in the near future.
Man, I have no words how I wished for an app like this. For half a year I was searching for a customizer app (even for other plattforms than Shopify). I tried all the standards. Not one satisfied me. Best Product Customizers UI is so elegant. You don't have to study the manual for hours. You can start right after installation. This will soon become the No. 1 app for customization, there is no doubt. You have a new customer! Keep on the good work!
Wow! It sounds like you found exactly what you were looking for in our app, which is a huge compliment. Thanks for taking the time to share this very positive feedback with us. We are all delighted to read this today! Knowing you tried other solutions, it means so much that we were able to meet your expectations.
Please feel free to reach out if you have any questions, or if you want to share your feedback and experience, it's always so helpful for our team.
Good day!
Quite simply the best customization app on the market. I've used this now with 2 separate companies and the support, features and overall product have been always fantastic. Do yourself a favour and give this app a go!
We have been using MyCustomizer to build our service for designing teamwear for sports club. It's a platform that is easy to use and understand – both from our side, but also from our customers' perspective.