Narvar Return and Exchange

Narvar Return and Exchange

Hinnoittelu
Ilmainen asennus. Lisämaksuja voidaan soveltaa.
Kohokohdat
Käytä suoraan Shopify Adminissa
Tähtiarvio
4,3 (19)
Kehittäjä
Narvar

Protect your revenue by transforming refunds into exchanges with our return platform.

Narvar Return & Exchange is purpose-built for Shopify merchants looking to save sales, reduce costs and convert refunds into retained revenue with a wide range of exchange options. You'll maximize your customer lifetime value with highly customizable experiences and convenient return options, take advantage of reverse logistics to get products back faster and seamlessly integrate with the other tools that power your business.

Narvar Return & Exchange is purpose-built for Shopify merchants looking to save sales, reduce costs and convert refunds into retained revenue with a wide range of exchange options. You'll maximize your customer lifetime value with highly customizable experiences and convenient return options, take advantage of reverse logistics to get products back faster and seamlessly integrate with the other tools that power your business. enemmän
  • Save sales and retain revenue with adaptable exchange options and store credit.
  • Improve customer experience with industry-leading and convenient return options.
  • Manage complexity and make smart decisions with returns intelligence.
Kohokohdat
Käytä suoraan Shopify Adminissa

Lanseerattu

31. elokuu 2021

Kielet

Englanti

Tätä sovellusta ei ole käännetty kielelle Suomi

Toimii seuraavan kanssa:

Shopify Flow, Shopify POS, Kassa, Netsuite, Klaviyo, Gorgias, ShipHero, Recharge, Tapcart

Hinnoittelu

Ilmainen asennus

Free to install.

Ilmainen asennus

Free to install.

Kaikki maksut laskutetaan valuutassa USD.

Arvostelut (19)

Kokonaisarvio
4,3
Lukumäärä luokitustasoa kohden
  • 68 % arvioista on 5 tähteä
  • 21 % arvioista on 4 tähteä
  • 0 % arvioista on 3 tähteä
  • 0 % arvioista on 2 tähteä
  • 11 % arvioista on 1 tähteä
2. helmikuu 2022

Narvar was a much needed support as our business has grown. It has been quite seamless and when we have had any questions our customer support contact was reliable, quick and always with solutions in hand. They are continually evolving features and taking client feedback to lead the way.

Hawkins New York
Yhdysvallat
Melkein 3 vuotta sovelluksen käyttöä
27. syyskuu 2023

Narvar has allowed our organization to turn what was once simply transactional messaging into a revenue stream. It is easy to customize and make updates to include promotional offers, new product launches, and creative changeovers. The ability to schedule these also eliminates the need to time real-time updates to coincide with the aforementioned.

The platform has also reduced our customers' dependency on our in-house Customer Service team by providing real-time information to Sockwell's customers at the click of a button.

Sockwell
Yhdysvallat
Yli vuosi sovelluksen käyttöä
Muokattu 30. tammikuu 2023

If you offer exchanges this app WILL LOSE YOU MONEY. The way that exchanges work on Narvar is completely insane. If a customer buys an item at full price $50 for example and decides to exchange it a week later when the item is now on sale, say $30, Narvar will both give the customer the new order and also refund them $20 dollars back to their credit card for the price difference!! Totally INSANE. The Narvar app is very complicated to set up and very challenging to get to work the way you want it too. The company itself is also a mess, never sent me invoices for shipping and when I reached out to the support team they were unwilling to help me find a workaround just said that everyone is happy with the way they do exchanges. Responded 20 days after I messaged them... I also had a terrible experience speaking with their support representative when trying to resolve this issue which makes the app unusable. I'm very disappointed. The UX is super confusing for our customers and we constantly had to answer messages explaining how to use the portal.

She's Waisted
Yhdysvallat
Melkein 3 vuotta sovelluksen käyttöä
8. kesäkuu 2023

We have a small staff, so the integration of Narvar has really helped the workload for our customer service team and created a simple self-serve process for customers. This integration has been a great addition and the customers love it!

King's Camo
Yhdysvallat
Noin 2 vuotta sovelluksen käyttöä
Muokattu 24. toukokuu 2023

Updated review (2023.05.24)

We've been using Narvar for a couple of years now, and their team has made a lot of great improvements within the past several months. First, I got a little sneak peek of their new customer interface and it's wonderful. The new customer interface is a lot easier to use/navigate. I can't wait for this new UX|UI to be fully rolled out. We added CS options to our return reasons and we're happy that we can now hide these from customers. It's great that our CS agents now have the option to create a return on the order page in Shopify. Also, their customer support team has been amazing. Shout out to Harrish who is always helpful and responsive. Our experience with Narvar started out on a rough patch, but we are very happy to see that they are making great improvements. Interestingly, it is the only Return App so far that has been able to create solutions for our complex returns issues.

C-IN2 New York
Yhdysvallat
Noin 2 vuotta sovelluksen käyttöä

Tuki

Narvar voi vastata kaikkiin sovellusta Narvar Return and Exchange koskeviin kysymyksiin.

Kehittäjä

Narvar

3 E 3rd Ave, Suite 211, San Mateo, CA, 94401, US

Resurssit

Tämä kehittäjä ei tarjoa suoraa tukea kielellä Suomi.

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