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Bescherm uw omzet door terugbetalingen om te zetten in ruilen met ons retourplatform.
Narvar Return & Exchange is speciaal ontworpen voor Shopify-merchants die verkopen willen besparen, kosten willen verlagen en terugbetalingen willen omzetten in behouden omzet met een breed scala aan ruilopties. U maximaliseert de levenslange waarde van uw klant met zeer aanpasbare ervaringen en handige retourmogelijkheden, profiteert van omgekeerde logistiek om producten sneller terug te krijgen en integreert naadloos met de andere tools die uw bedrijf aandrijven.
- Bespaar verkopen en behoud omzet met aanpasbare ruilopties en winkelkrediet.
- Verbeter de klantbeleving met toonaangevende en handige retourmogelijkheden.
- Beheer complexiteit en maak slimme beslissingen met retourinformatie.
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- Hoogtepunten
- Rechtstreeks te gebruiken in het Shopify-beheercentrum
Geïntroduceerd
31 augustus 2021
Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
Werkt met
Shopify Flow, Shopify POS, Checkout, Netsuite, Klaviyo, Gorgias, ShipHero, Recharge, TapcartPrijs
Gratis te installeren
Gratis te installeren.
Gratis te installeren
Gratis te installeren.
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Alle betalingen worden in USD gefactureerd.
Recensies (19)
Narvar was a much needed support as our business has grown. It has been quite seamless and when we have had any questions our customer support contact was reliable, quick and always with solutions in hand. They are continually evolving features and taking client feedback to lead the way.
Narvar has allowed our organization to turn what was once simply transactional messaging into a revenue stream. It is easy to customize and make updates to include promotional offers, new product launches, and creative changeovers. The ability to schedule these also eliminates the need to time real-time updates to coincide with the aforementioned.
The platform has also reduced our customers' dependency on our in-house Customer Service team by providing real-time information to Sockwell's customers at the click of a button.
If you offer exchanges this app WILL LOSE YOU MONEY. The way that exchanges work on Narvar is completely insane. If a customer buys an item at full price $50 for example and decides to exchange it a week later when the item is now on sale, say $30, Narvar will both give the customer the new order and also refund them $20 dollars back to their credit card for the price difference!! Totally INSANE. The Narvar app is very complicated to set up and very challenging to get to work the way you want it too. The company itself is also a mess, never sent me invoices for shipping and when I reached out to the support team they were unwilling to help me find a workaround just said that everyone is happy with the way they do exchanges. Responded 20 days after I messaged them... I also had a terrible experience speaking with their support representative when trying to resolve this issue which makes the app unusable. I'm very disappointed. The UX is super confusing for our customers and we constantly had to answer messages explaining how to use the portal.
We have a small staff, so the integration of Narvar has really helped the workload for our customer service team and created a simple self-serve process for customers. This integration has been a great addition and the customers love it!
Updated review (2023.05.24)
We've been using Narvar for a couple of years now, and their team has made a lot of great improvements within the past several months. First, I got a little sneak peek of their new customer interface and it's wonderful. The new customer interface is a lot easier to use/navigate. I can't wait for this new UX|UI to be fully rolled out. We added CS options to our return reasons and we're happy that we can now hide these from customers. It's great that our CS agents now have the option to create a return on the order page in Shopify. Also, their customer support team has been amazing. Shout out to Harrish who is always helpful and responsive. Our experience with Narvar started out on a rough patch, but we are very happy to see that they are making great improvements. Interestingly, it is the only Return App so far that has been able to create solutions for our complex returns issues.
Ondersteuning
Narvar kan al je vragen beantwoorden over Narvar Return and Exchange.