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2/2/24 After a productive conversation with Gabriella, I was heard. The issues I had in December were acknowledged, and an apology was made without first placing blame on me or UBER. I am pleased that the accounting department found a way to pay the refund owed to me promptly. While I would not use the platform again, it could benefit those in a different industry.
1/22/24 - The app is crap, and so is their customer service. A driver swapped two deliveries. When I reached out to Nash CS, I was told they could do nothing; I would need to recreate the gifts and request new deliveries, then reach out to UBER for a refund. To make matters worse, they have yet to give me my credit from UBER.
We're sorry to hear that some of your deliveries through Uber missed the mark.
Nash gives direct access to 3rd party delivery provider networks, which means that while our platform easily enables and manages deliveries, we have little control over the actions of the drivers themselves. However, our customer support team works to reconcile any issues through our delivery provider partnerships when they arise, such as securing refunds, to support merchants.
In this instance, our customer support team successfully followed up with Uber and secured a refund for you, which was deposited to your account. The delay in the payment was because we did not have your bank information on file after you canceled your account.
If you have any specific feedback about the app and the experience, we welcome you to return our calls. We do appreciate that we had the chance to power more than 40 successful deliveries for you, and we'll use your feedback to make our app even more reliable going forward. We would love to work with you again in the future.