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Our company went through multiple different shipping protection companies and never really got what we wanted until we found Navidium. All the others complicate the process to get help when a package is lost or stolen that we end up having to refund the customer anyway. No need to file police reports or any of that back and forth because Navidium puts the power and control in your hands to create quick and immediate solutions for the customer. We are obsessed with Navidium and recommend the service to everyone we can!
I'll keep it simple.
In this day and age of the retailer carrying the burden for EVERYTHING that goes awry with online retailing, Navidium is a breath of fresh air, and works like a Partner to help provide an insurance service for our customers, so that unlike most others, it's not TAKE, TAKE, TAKE.
If you operate in the e-commerce retail space, Navidium is essential.
Great app and veryy Good customer service ! Highly recommonded, if you are started the new business.
Great customer support. Navidium always tries to find solutions for you and will work with you to achieve what you need.
We've had the app for a few months now and we've been very pleased with the Navidium app - it was easy to get installed and we're definitely seeing a nice revenue stream from it. I'd say it was an easy way to increase our revenue by 1-2%. The support from the app team has been excellent.
Navidium is an excellent app. So much better then Route and others. You get to control the pricing and keep all the profits. You are not an insurance company, you are offering an internal protection plan. Completely legal. Do not let Route scare you into thinking you are going to get in trouble!
Best one out there!! Couldn't rate Navidium enough. Much better than any competitor. Would give 6 stars if we could!
5++ Stars -Navidium has been a blessing to our small business, we switched from "the other guys" and wish we had done it sooner. We now have better control over claims and our customers appreciate talking to the company they purchased from, instead of a random company that knows nothing about leather. Navidium has allowed us to provide excellent customer service to our clients during a stressful event. Thanks Navidium....you are the best!!!!
This app is an absolute no brainer. DAY 1 we made an extra $700 from this app. Today we'll do close to $1k extra. The UI looks amazing, and it adds authenticity/professionalism to your store in my opinion. Our take rate is about 70% which is extremely high. This app is basically free money. I've added it to all 4 of my stores, and sent it to all of my colleagues.
Fantastic app! It's put money in my pocket and made it a breeze to make things right for my customers when there's an issue with a delivery. The developer (Marc) really cares about his customers and is always improving things.