Navidium Shipping Protection

Great app! I used to have a pop-up notification in my checkout for customers to add shipping insurance for $5, which was fine, but I love that the option to add insurance is pre-selected with Navidium because customers are much more likely to purchase the insurance if it is already in their cart. The app developers have also been incredibly responsive for any questions/issues I've had.

So much better than money-hungry R#@te who denied any revenue sharing when we threatened to leave because so many competitors were offering it. We wanted to support a local brand, but it was clear that they did not want to work with us and keep us as a customer. It was all about making money for them and in the end, they lost out because we left. We didn't even switch to a new provider for the past 6 months. That's how pissed we were.

Navidium puts you in the driver's seat and was installed by the team in 24 hours. The next order we had, the customer added Navdium to the cart!

Make the switch. Don't be stupid!

Great support from Marc and the developers. They got it working nicely for me. I think the cost is very reasonable and it works well.

Best customer support ever!
We had some trouble on our end getting things to work smoothly and the Navidium support team was very responsive and incredibly patient throughout the entire process. Everything is running smooth as silk now and I have nothing but good things to say about them :)

I installed this app to increase my AOV, and it has been nothing short of amazing. Plus the customer support is always top-notch: quick, patient, and competent.

Earn trust of your customers, speed up and take full control of claims which will improve your customer experience, create a new revenue stream. It's a win-win for you and your customer. Do it for a month and you will see very quickly how everything I listed above falls into place. We never looked back and love this app!

Navidium offered a solution to a problem that we weren't even aware we had. Our customer service was already top notch, sending replacements and refunds within a 60 day window. This app allows us to set aside funds so that we don't have to take a hit in our margins. The badge and small fee also gives our customers confidence when purchasing. There's nothing more frustrating when a customer leaves a negative review or complains the package never arrived online without having allowed us the opportunity to make it right. Now every customer will have no excuse should something go wrong. We're just a call or email away from the support they want!

Navidium has been absolutely amazing!
The customer support team is extremely responsive and extremely helpful (will typically have a response within the hour).
My store had been using Route for the longest time. Route determines what they will cover, and makes the claims process very difficult. I found it hilarious that Route collects all money from your customers, and then will refuse reimbursement for certain orders.
With Navidium I am in complete control of reimbursing customers and it makes everything so much easier.
If you are on the fence between Route and Navidium, your choice should be Navidium and it’s not even close.

All the positive reviews are correct for this awesome app and their great support. Over 80% of our customers leave it on in cart. It really helps us to self insure for our lost/damaged in transits and not have to mess around with courier insurance where the excess is usually higher than our cost of goods anyway. It used to be wasted time (for us and the customer) and money down the drain. Navidium solves all of this.

I love this app, the whole idea and their excellent customer service. I just wish we knew earlier about it. Do not hesitate and use it asap.