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A must-have for each eCommerce site. An extra revenue stream for your site.
Great support and CS. The convention rate on this up is super high.
this app is really for protection. it does the work. the customer service is good. They do the job pretty fast. Thanks~
This is one of the best decisions I have made for my stores in 2022. I am not saying that lightly... the potential to add dollars to your bottom line likes this with no added marketing or effort is just awesome. There are very few apps you can add to your store and quite literally know exactly how it impacts your bottom line. This is one of them. The best part about it is that you are actually giving your customer peace of mind while doing so... ofcourse there will be some of these dollars going back to mishaps with shipping as you are covering their shipment, but you have the opportunity to recoup that with the shipping service. So that is just conceptually how this is a clear win. Next, I need to address the Navidium team. They are one of the most responsive app devs I have ever worked with, and they were extremely patient and helpful with my setup (on two separate stores) that have some unique needs. They really went the extra mile, and I appreciate it. I would think in almost all cases this is a very straight forward app to add, easy to operate and incredibly impactful. If you have some unique needs, they have a fantastic team and work with you to solve those needs. I don't write many reviews, but the app/team here really deserve it. There is really no reason NOT to add this app to your store. Your customers will love the option and peace of mind, you will love the added income straight to your bottom line, and the team is right there to help with anything you need. As the great Michael Scott once said, "The important difference here is with win/win/win, we all win. Me too." and thats what this is... actually.
We were originally a customer with Route, Navidium contacted us so we decided to give it a go. I gave them access to my Shopify storefront. They installed their app and we were good to go. A week later I realized some issues were happening due to the changes they made during installation to my coding. First of all the insurance was added to the cart during checkout but the customer was not able to opt out if they didn’t want it. Second of all, the product pricing for each product in the entire store changed to the same price as the total of the cart if that person added a product to their cart.
For example, if the customer added a $10 item to their shopping cart. If they went back to browse my storefront, all the items in my entire shop will show up as $10.
I don’t know what they did to my storefront when I gave them access to it. But I tried emailing Chandler my account rep and I didn’t get a response. I also emailed them through the contact us form at the bottom of this page 5 days ago and so far no response for anyone. They have no phone number on their website to call if anything goes wrong. It’s been a HORRIBLE experience.
I had to go back and restore the backup of the website prior to giving them access to install the app. I’ve reinstalled Route protection since then.
All around HORRIBLE experience for me.
I'm so sorry for any confusion or issues our app may have caused in the initial set up. Our team generally does the best they can to make sure all stores experience dedicated support.
I've done a little digging and I'm concerned that perhaps we weren't getting the support messages. We don't have any staff member named Chandler working at our company :(
Is it perhaps possible the wrong company was emailed? We'd love to sort this out for you and would be happy to do this on a duplicate theme, and make sure everything is 1000% working properly before trying to go live again.
Also please note, we have live chat support in the app backend which is monitored daily for most hours, and our team tries to be super responsive too.
I hope we get a chance to make this right, and give you the proper Navidium experience we've become quite well known for.
Best,
Marc H
Co Founder - Navidium
So far, I'm not impressed. They installed the app and code into our website and since then the app is extremely slow to load, the setting reset so once you place the amount of money you want to charge the customer for insurance, the data is erased the next day and the learn more button isn't visible. I find that to be the most concerning as I saw another shopify store complain about this last year! The support team has yet to get back to me on any of my concerns.
Thank you for sharing your feedback and experience. I'm Marc one of the co-founders of Navidium App. I took a look at all the past communication over the last few days, as well as tested the app and functionality on your site myself as well.
Looks like we got everything sorted out for you yesterday, and on my testing I discovered another bug that we just sorted out for you as well.
The widget loading speed seems to be quite quick right now (thankfully!) And all the settings seem to be saving properly.
My hunch (we still investigating) for why it wasn't initially saving might have to do with the auto install being done originally and not being fully done when we switched it to manual install. But regardless looks like now everything is working properly.
The nature of this app is that it is a bit of a complex process, and since it has to play with so many other apps, themes, and carts, the risk is that sometimes bugs show up that we either haven't solved in past, or have never encountered before. Our team aims to resolve these usually within the first few days of onboarding (which is why we always offer 7 day free trial) so that we know our merchants are heading off to the races with the most stable set up.
Should you have any other hickups going forward, please feel free to reach out to our support team or to me personally at Marc@navidiumapp.com and I'll do everything I can to help support you!
Best,
Marc H
Co founder / Navidium app
Great app! It's so crazy to see how customers will pay for peace of mind. After installing Navidium, we have seen a 60% opt-in rate so far and their support team is amazing. They set up the app for us and made sure everything is working as expected. If you're looking to increase your bottom line revenue and create your own shipping insurance, I would definitely recommend using this app.
This is a brilliant solution for a problem we're all currently facing - shipping issues. The cost is super fair and this dev is absolutely next level! They had me up and running the same day I installed and the app works beautifully. It also looks great on my checkout and is totally unobtrusive! Highly recommend.