Navidium Shipping Protection

Ohhhh buddy...I feel at home when I read through some of these other reviews talking about other merchants who switched from other shipping protection services (I won't name names but...*cough cough* Route *cough*). We used this other company for probably just about a year before we switched over to Navidium because they kept trying to nickel and dime us. But more than anything, they pushed and pushed for us to make their shipping protection automatically set to "opt-out" only meaning customers would automatically be paying extra $$ unless otherwise specified. They also wouldn't let us adjust the amount that was charged for protection. Since we sell high-priced products already and have a really unique culture, we didn't want that because we didn't want people to feel like they were being overcharged. This other company kept harping on us -- and to sweeten the deal, they finally said that they were going to start charging us for their "marketing" features, which we didn't need or use.

Enter: Naviduium. The cost was hard to swallow at first since we are on Shopify Plus and would have to go from paying $0 with our current company to $100 with Navidium. THAT BEING SAID: Looking back, it was an absolute no-brainer to make the switch. Every month, we bring in enough revenue for shipping protection to cover the cost of the subscription, PLUS have $1000+ leftover to cover issues with shipping. To sweeten the deal a little more, I am not constantly pressured to adjust my settings and contacted by "sales bros" to give them more of our money.

The ironic thing is that since we have more capability to tweak the settings and set our own protection rates, we are actually "opt-out" now and haven't heard any complaints about it from our customers. Sorry, not sorry "other company".

I consider myself a loyal subscriber to Navidium and we will likely use them for the foreseeable future, especially since they keep coming out with new updates and features that are really awesome.

Keep up the good work fellas!

We are still new but recently switched over from another provider due to some pain points I'm sure other merchants have experienced. So far the Navidium team has been great in getting Navidium installed quickly and being responsive to any issues that arise. It's nice that you can create claims and reshipments right in the portal and easily keep track that way. Not only that, but the fees don't go to a third party which helps the merchant recoup the cost of lost packages and sending reshipments. This also allows you to handle any customer order issues directly instead of sending them to a third party which creates a more streamlined customer experience. Navidium cuts out the middle man and allows the merchant to create a better experience for the customer!

Huge fan of the Navidium app. Unlike the competitors, this app was created with the small business operators in mind. Installation was quick and easy. Questions have always been answered promptly by support. The admin is intuitive and provides full control over the appearance and logic behind how the app presents at checkout. You can turn your vision into reality in an hour if you want to go fully custom. We love that you can easily match your branding if you so choose. Customers appreciate the peace of mind especially for first time customers. And for us we know we can resolve missing shipments right away to keep customers happy. The Navidium team is also extremely transparent, communicates well, and is constantly working on new updates and features. Highly recommend giving the app a try - we think most will be surprised by the conversion bump and the opt in rate.

Had the app for a while now. We charge 2% and have a little over 70% acceptance rate. A few little bug in the software but they seem eager to fix them. While the service fee is kind of high for this program, it pays for itself in about 2 days for us. It really makes it much easier for us and our customers when a shipping issue should occur. I'd say this is a win for everyone. I only found this after FedEx ground lost one of our largest shipments ever, and then declined the claim. (Never let them take a package without scanning it!!)

UPDATE: June 21, 23 - The developer continues to improve their app and am happy to report that is works even better now. Very pleased and I think our customers are happy too. UPS recently lost a $700 shipment, but they failed to scan it, so left us holding the bill. (never let a shipping company tack anything without scanning!)Thanks UPS, but our customer had paid for the shipping protection, and it was an easy decision to replace the order for our customer thanks to this app. Income from the app makes it easy to make these decisions and keep our customers happy. Highly recommended!

I originally signed up with Route Shipping protection and then realised I barely ever needed to actually use the service as the majority of orders arrive with no issue. Seeing Route take all my extra revenue directly out of my business bank account hurt my soul.
Thankfully, I discovered Navidium and the rest is history! We've made an extra $16.5k since December and have had to dip into maybe 1% of that to replace lost/ missing orders. So that's an extra $16k in our pocket, not in Routes. The best thing is it's a completely a passive upsell that I don't even have to monitor, so it literally generates free money for our business. 70% of our customers opt in for Navidium Shipping Protection. Can't recommend Navidium enough and knowing that Route are being so shady towards them shows me they're rattled and makes me want Navidium to succeed even more!
Also - the set up team are super speedy and integrated us within the day. They also update super fast every time we change theme. Go Navidium!