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Support is really nice, and they have cool features like publishing to etsy drafts, publishing to Pinterest and Facebook. Easy...
dont use this app. worse customer support i ever saw!!! they will never answer! maybe after a few days.
Hello, we sincerely apologize if we were unable to meet your expectations.
Based on our records, we understand that you are located in the United States. While 45% of our customers are based in the US, the remaining 55% are spread across different regions, including Far East Asia, Australia, and New Zealand. Considering this distribution, we made the decision to set up our support operations in Europe.
Regrettably, it appears that you have been contacting us during nighttime in our time zone, but we made it a priority to respond to your inquiries within two business hours. We apologize if this was not sufficient for your needs.
Please feel free to let us know if there is anything else we can assist you with. We appreciate your understanding.
Best regards.
Software gets the job done half of the time.
I am looking for a different software, but haven't found a better one yet.
Current Issues to beware of:
It will doublespace your etsy descriptions.
It will require the variation name, option name & sku to match before inventory will sync.
It will not allow you to edit the description for each store front separately so you can preserve your product links.
It only gives you 2 options for syncing between channels, which are inventory count and/or description/pictures
If you use etsy's default Primary Color option and the Color option on ebay, it will not allow you to sync until you change them to match, even though Primary Color more heavily favored by Etsy.
no refresh button for already imported products to correct import issues.
Very clunky interface that is hard to use. Product mapping between channels is not thought out well. Also, product import makes no sense as the CSV has to be re-formatted and there is no mention of this until you contact the support. Customer service eventually starts ignoring you.
Thank you for pointing out these perceived issues with Nembol. After your latest support request we've been working on improving Nembol on the basis also of your experience.
You had problems exporting from Excel a .csv file with ; instead of , as separator, and back then we fixed that issue together. According to our records, you did not ask for further support since then.
In the meantime, we updated our CSV tutorial on our blog https://www.nembol.com/e-commerce-for-retailers/publish-products-on-ebay-etsy-shopify-woocommerce-amazon-via-csv-file/ , so that everyone can now solve this problem right away.
Also, we took your suggestion and we are finalizing a CSV video tutorial that will be posted on our YouTube channel https://www.youtube.com/channel/UCYMvSVKPlpA77otB7A8hmuw/videos and on our website.
We are ready to help you towards a better set-up wished you to come back. Good luck with your business.
This app changed the wrong SKU in my Shopify inventory. After reaching out to support a few times, I requested a refund several days ago and haven't heard anything since. These people will take your money and run, so if you make the mistake of paying for a subscription, you'd better hope it works because you're not getting that money back.
Hello. Thank you for your review.
Your Nembol subscription was fully refunded on July 27th 2021. Please double check your credit card statement.
Nembol syncs products across channels by connecting products via their product-ID of the source channel. With this mechanics, exchanges of SKU codes and edits of "the wrong SKU" are hardly possible.
However, it is always possible for a user to duplicate one of more products in Nembol, possibly edit their SKU codes, and use Nembol to re-list them on the source channel plus additional channels. These actions are instrumental to many e-commerce strategies, but if used unplanned may create a certain confusion.
Rest assured that we constantly improve our syncing and our documentation thanks to our users' feed-back. And we thank you for this. Best regards.
Poor Support , can't get them to refund the money after it stopped working in 3 days but having paid for 2 months , have no sense of customer service , STAY AWAY from this lot , it's a promising software but staff and their attitude to customers very very poor ! If there was a negative rating they would score the least in that !
Hello, we want to express our regret if our support team did not fully meet your expectations.
Our team promptly responded to your initial request in less than 4 minutes, and they continued to assist you through over 200 support exchanges over a period of two months.
In December 2020, we provided you with instructions on how to obtain a refund, although it seems that you decided not to follow them.
As a gesture of goodwill, we would like to extend a renewed offer to you in the form of a one-month-off coupon, should you choose to give us another opportunity.
We appreciate your understanding, and we hope to have the chance to serve you better in the future.
Best regards.
So far so good!
I've only had the app a few days and already found it to be so fabulous that I have opened a 2nd account for another Etsy shop that I want to sync to Shopify.
I used the first account to swap listings from one Etsy shop to another saving me countless boring mind numbing hours of work!
The customer service is great and they get back to you quickly. I definitely recommend this app if you need to sync between Etsy and Shopify.
I used this app to set up Etsy integration. During the trial, I chose a more expensive tariff and turned it off the next day, but the money was withdrawn from me and they refused to return it. During work, it was not possible to change the tariff anywhere, the tariff can be canceled only after a message to the developer's mail. Nowhere was it written about the additional payment for changing the tariff. Support responds for a long time. Also I uninstalled the app the next day because it didn't work. Orders were not synced. I ended up paying money for nothing. The app didn't work.
I do not recommend it. Be careful. Don't install this app!
Hello, we are sorry you had a less then optimal experience on Nembol.
According to our records, you upgraded out of the free trial into a paid plan. This stopped the free trial and triggered the charge, collected by Shopify.
It seems you haven't noticed it , but all users can downgrade to any smaller plan at any time. For users paying through Shopify, it is sufficient to uninstall the app to stop the charge. We are very sorry you overlooked these options, and we understand this may have frustrated you.
Wished you to come back, we'd be happy to help you at any time, towards a better set-up and understanding of our application.
AWFUL.
This app doesn't work properly. When linking items into ebay it defaults them all to the antiques category. You can then change this in ebay (taking hours) and then this app overrides this and changes them all back to antiques again. Also when an order is placed it doesn't pull through the postage that the customer has paid so the total sales isn't accurate for VAT and accounts purposes. I have reached out to customer support 4 times, each time my message is read and after waiting 2 days for a response it is time to move away from this app and there lack of customer support. Avoid like the plague. - Back to ink frog I go (I had moved away from ink frog because I wanted to link Etsy, amazon and ebay together but this really isn't worth the hassle - never had any of these problems before.)
Hello, our customer support replies from Europe during local business hours. We are sorry this wasn't enough for you, we really try to do our best.
Nembol uses eBay’s automatic categorizer to put products in eBay's best-fitting category, based on the keywords written in the "Category" field within Nembol.
Unfortunately, you typed your brand name in that field – which was not recognized as a category by eBay. This is why your items were listed in an unexpected category.
As a solution, instead of changing the category in eBay, please change the keyword in Nembol, so it doesn’t get overwritten at the following edit.
We confirm Nembol does not transfer postage rules across channels. Postage rules have to be created once per channel, and then they can be assigned automatically to listings in Nembol. It's a matter of 30 seconds, just once.
We’d be happy to help you further, just let us know.
app che fa il suo lavoro in maniera egregia, con l'aggiunta di qualche integrazione meriterebbe senza dubbio 5 stelle. E' sicuramente sulla buona strada!!!