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NO CUSTOMER SUPPORT. They are totally checked out on any kind of customer service. Do not use this horrible app and company. What a waste of time. Do not give them your money. They are the worst app company I've dealt with. No customer service and their app DOESN'T EVEN WORK PROPERLY.
To be upfront I didn't fully test this app. It wanted me to import tmy inventory to Nembol, I kind of reasoned I already have a shop that manages inventory, I don't need another place.... The other thing that bother me was their plan descriptions on Shopify and their website seem to be different and that's why I gave them 3 stars.
Hello, thank you for your review. On your suggestions:
1. Nembol imports products from Shopify, because each product is later linked with, or listed to, other channels. Without having the product as an "object" to manage, with its name and SKU codes, no listing system would work. Luckily, Nembol does this automatically, requiring you only two clicks. Then products are kept aligned thanks to automated edits and inventory updates. No hassle.
2. We are aware that our pricing is presented in a slightly different way on apps.shopify.com as of on our own website nembol.com. This is because Shopify wants a unique standard across all apps, and allows only three pricing levels while Nembol has four. Besides presentation, prices and plans are same.
Please, any user having doubts is welcome to write us directly.
Thank you.
They limit everything you can do during the free trial like only allowing you to import 10 products, so its impossible to judge whether or not the app meets your needs before they force you to subscribe. Deleted.
We are sorry for your below-average review. Our free trial is now changed.
As when you tried, all features are available, but now the import is unlimited. Additionally, during the trial our system will also link unlimited existing listings, so that you can effectively test all syncs for free for 14 days.
The only limited feature is listing: you can publish, as a test, only 10 listings per channel. But if you delist these 10, you can test 10 different ones, and so on.
So, a series of pretty big improvements. Would you consider trying us again? Or maybe improving your 2* review? Thank you.
Used this app for about 3 days. It created havok among my store, creating hundreds of listing duplicates on eBay due to a desyncing error on their end. It cost me a lot of money just in eBay fees alone on these constant duplicates. Asked for a refund from nembol, and never once heard back from them after this. Filed a dispute with my bank and Nembol is hiding behind their no refund policy in their Terms and Conditions.
Use at your own risk. There are much better options out there that actually function and are much easier to use (and cheaper).
-Reply to developer comment
Your trial status is only valid for 10 listings. Yes, I had no issues when listing 10 listings. The issues occurred when I then proceeded to list over 200 listings and then without me touching it over night, I awoke to see I now had 2 listings of each on eBay and most of the listings were desynced. I manually synced, deleted the duplicates on all ends, and then later that day Nembol had once again created duplicates of all listings and desynced.
I had the next plan up, it was $49. As you said though, it was only $49. You would think you would be willing to refund a single month to keep a client who cancelled after only a few days content. After all, it was only $49.
Your software cost me a lot of money in eBay fees and put my store, which I have worked on for years, at risk.
Used this app for about 3 days. It created havok among my store, creating hundreds of listing duplicates on eBay due to a desyncing error on their end. It cost me a lot of money just in eBay fees alone on these constant duplicates. Asked for a refund from nembol, and never once heard back from them after this. Filed a dispute with my bank and Nembol is hiding behind their no refund policy in their Terms and Conditions.
Use at your own risk. There are much better options out there that actually function and are much easier to use (and cheaper).
-Reply to developer comment
Your trial status is only valid for 10 listings. Yes, I had no issues when listing 10 listings. The issues occurred when I then proceeded to list over 200 listings and then without me touching it over night, I awoke to see I now had 2 listings of each on eBay and most of the listings were desynced. I manually synced, deleted the duplicates on all ends, and then later that day Nembol had once again created duplicates of all listings and desynced.
I had the next plan up, it was $49. As you said though, it was only $49. You would think you would be willing to refund a single month to keep a client who cancelled after only a few days content. After all, it was only $49.
Your software cost me a lot of money in eBay fees and put my store, which I have worked on for years, at risk.
-Reply to developer comment 2
Funny how I've not had a problem with duplicates since the minute I uninstalled this months ago. I have been using another software that does the same thing on my shopify, and it flawlessly lists from Shopify to eBay WITHOUT duplicates. This tells me Nembol does indeed create duplicates. I hope for your customers sake, you have figured out why. But, the fact you are unwilling to admit that it did indeed cause problems, shows the lack of integrity in your company. Readers of this long review (sorry) can make a decision for themselves if they want to put their eBay, shopify, and etsy store at risk.
Hello, we are very sorry for your bad review.
Nembol users have up to 14 days of free trial during which they can test Nembol, full-feature, in their own real business environment.
We believe the duplications you experienced may have been due to two or more apps installed in your Shopify store, Nembol and some other, working in parallel.
Wished you to come back, we’d be happy to work again with you, and to provide support towards a better set-up.
We also recently changed our refund policy, to make trying Nembol easier.
Best regards.