리뷰 (34)
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평점별
It's a very good app. Rachel is very good support. The APP is very easy to use and very simple to set up. Their developer very quickly helped to solve the issue. everything looks perfectly fine.
Dear customer,
Thank you for the positive feedback! We're thrilled to hear that you find our app very good and easy to use. Rachel, our support team member, appreciates the compliment as well. 🥰🥰🥰
Our developer was glad to quickly resolve any issues you had, ensuring everything looks perfect. If you need further assistance in the future, feel free to reach out. We're here to help. 🥰🥰🥰
Thank you for choosing our app and sharing your experience with us.
Best regards,
Chloe
NestScale Customer Success Manager
I think it's better than the Shopify Inbox app ! We took it as an alternative to the Shopify App and are very happy with it. Very good insant support!
Dear beloved customer,
We're thrilled to hear that you consider the chat service to be a better alternative to the Shopify Inbox app and that you're very happy with it! 🥰
Providing excellent instant support is always a priority, and we're delighted that you had a positive experience with us. 🥰
If you have any more thoughts, questions, or need further assistance, feel free to reach out. We're here to ensure your continued satisfaction with the service.
Thank you for choosing us as your chat solution! Happy using it for your Shopify store! 🥰🥰
Best Regards,
Chloe
I just added this plugin, and it was fairly easy to install and design. It had a few bugs at first in its interface, but Kevin was so helpful every step of the way, and figured out a solution to any problem that would pop up. Great service, I would recommend!
Dear beloved customer,
That's wonderful to hear that you had a positive experience with the plugin and the support provided by Kevin!
Easy installation and design can make a significant difference in user experience, and it's reassuring to know that Kevin was there to assist you with any interface bugs and find solutions promptly.
Thank you for sharing your recommendation, and if you have any more feedback or need further assistance, don't hesitate to reach out.
Cheers,
Chloe
WOW - What amazing customer service! Rachel was so knowledgeable and went above and beyond to help me with my questions and issues. She was with me on Teams every step of the way during setup, sharing screens so that she could help troubleshoot any issues I had. Plus she even kept me updated with my questions long after we finished our Teams meeting.
Definitely appreciate the personalised service, it made set up a breeze!
Dear customer,
That's wonderful to hear! Thank you for sharing your positive experience with Rachel and our customer service. We're thrilled that Rachel provided such knowledgeable and personalized assistance to ensure a smooth setup process for you.
We're always here to help, so if you have any further questions or need assistance in the future, feel free to reach out. We appreciate your feedback and your business!
Cheers,
Chloé - Customer Success Manager @NestScale
The customer support is on point, fast and accurate. And the app is very simple to use. They need a few tools but they are working on it.
Hi,
Thank you so much for your nice review! It motivates us a lot to improve and serve customers better.
If you need any help, feel free to contact us via live chat or email at support@nestscale.com.
Regards,
Rachel
Ứng dụng rất tốt, miễn phí và mọi thứ được hoàn thiện không khác gì ứng dụng mất phí, cảm ơn team đã mang sản phẩm tốt đến người dùng.
Chào bạn,
Thay mặt đội ngũ phát triển app, cảm ơn bạn đã chia sẻ sự hài lòng của mình về ứng dụng. Chúng tôi thật sự rất vui khi nhận được phản hồi tích cực từ người dùng như bạn.
Team luôn cố gắng để đảm bảo rằng sản phẩm của mình đáp ứng tốt nhất nhu cầu của người dùng và mang lại giá trị cho doanh nghiệp.
Nếu có bất kỳ ý kiến hoặc đề xuất nào để cải thiện ứng dụng hoặc góp ý cho chúng tôi, xin vui lòng chia sẻ với đội ngũ support của NestScale qua email support@nestscale.com
Trân trọng,
Chloé
GREAT APP AND VERY EASY TO USE FOR FREE.
Shows a commitment to developing team members, providing support and opportunities for growth.
Dear beloved customer,
Thank you for your positive feedback! We're thrilled that you find the app great and easy to use, especially considering it's available for free.
Our commitment to developing team members, providing support, and creating growth opportunities is essential to ensuring the best possible experience for our users.
If you have any more comments, suggestions, or need assistance, please don't hesitate to reach out. We appreciate your support, and we'll continue to work hard to meet your expectations.
Happy using the app!
Chloe
It is quick to operate and very practical. When a problem arises, they solve it quickly! It is software worth using all the time.
Dear customer,
Thank you so much for your kind words! We're thrilled to hear that you find our app quick to use and practical.
Our team at NestScale is dedicated to providing prompt solutions whenever challenges arise. It's wonderful to know that you find our software valuable enough to use consistently.
If you ever have any questions or need assistance, please don't hesitate to reach out. Your satisfaction is our top priority!
Regards,
Chloé
It is pretty easy and user friendly to use! I think there should have an option where you can place a message beside the icon - for easier visibility of the site visitors.
Dear customer,
Thank you for your feedback! We appreciate you taking the time to share your thoughts. We're glad to inform you that the feature you mentioned is already available in our app. We understand that it might not have been immediately noticeable, and we apologize for any confusion.
I believe that Kevin helped you to access the feature and implement it on your live chat already. We hope you find it useful and that it enhances your experience with our app. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Thank you again for using our app, and we truly value your input! 😊🙌
Regards,
Chloe
Great app with fast customer support. Works both on web and mobile application with reasonable plans.
It would be much better if can sync complete with messenger and product card sharing like the facebook shop do.
Hi Mr. Thura,
Thank you for your valuable feedback! We're thrilled to hear that you're enjoying our app and the speedy customer support we provide.
We're always looking to enhance our services to better meet your needs, and your suggestion regarding syncing with Messenger and enabling product card sharing is an excellent one. We're happy to inform you that our team is actively working on implementing these features to improve your experience. We aim to release these updates as soon as possible, and we'll make sure to keep you informed of our progress.
Your input is incredibly valuable to us, and we appreciate your patience and support as we work to make our app even better for you. If you have any more ideas or feedback in the future, please don't hesitate to reach out. We're here to ensure your experience remains top-notch.
Regards,
Chloe