NS Live Chat, Inbox & Helpdesk

Name: NS Live Chat, Inbox & Helpdesk
Brand: NestScale
Rating: 4.9 (93 reviews)

Kostenloser Plan verfügbar. Kostenloser Test verfügbar.

Bewertung (4,9)

Rezensionen

Entwickler

NestScale

Automate answering repetitive questions with chatbot

Deliver proactive customer service through Helpdesk

Improve customer service with auto assign, private notes & more

Never miss conversation with real-time notification

Add products to conversation on mobile app

manage customer messages from mobile app

Highlights

Entwickelt für dein Unternehmen

Kompatibel mit den neuesten Themes

Über diese App

Eingeführt

21. Juni 2022

Sprachen

Englisch

Für diese App ist keine Übersetzung auf Deutsch vorhanden.

Kategorien

Chat

Kompatibel mit

Facebook Messenger

Multichannel customer service solution with Live chat, Helpdesk, Chatbot & more to increase sales.

NestDesk centralizes all support conversations from different stores across any channel in just one unified inbox. With detailed customer behavior and product recommendations, you can unlock sales from every conversation right in the chat portal. By using our Helpdesk & Chatbot, delivering 24/7 proactive customer service is made possible. Help more customers in less time with smart conversation management & assist customers from wherever you are with the powerful & intuitive NestDesk mobile app.

Manage & respond to Facebook Messenger & Live Chat messages from one inbox.
Share product recommendations, browse inventory & create orders while chatting.
Make powerful self-service widget with Helpdesk, order tracking & order action.
Have customer profiles, preview carts & track website visitors in real-time.
Increase responsiveness & automate your support with chatbot & saved responses.

Enthält unübersetzten Text

Übersetzung anzeigen

Preisgestaltung

FREE

Kostenlos

Unlimited conversations
1 agent as admin
1 store integration
1 Facebook integration
Live chat customization
Browser notifications
Mobile app

BASIC

$5.99 / Monat

$5.99 per additional user per month charged monthly.

Unlimited conversations & agents
2 stores & FB integrations
Live visitor data
Automation rules
Order tracking
Remove watermark
5 FAQs

7-tägiger kostenloser Test

ADVANCED

$14.99 / Monat

$14.99 per additional user per month charged monthly.

Unlimited conversations & agents
Unlimited stores & channels
Unlimited FAQs
All in Basic, plus
Business hours
Offline email notifications

7-tägiger kostenloser Test

PROFESSIONAL

$34.99 / Monat

$34.99 per additional user per month charged monthly.

Unlimited conversations & agents
Unlimited stores & channels
Unlimited FAQs
All in Advanced, plus
Chatbot
Order management
Private macros

7-tägiger kostenloser Test

FREE

Kostenlos

Unlimited conversations
1 agent as admin
1 store integration
1 Facebook integration
Live chat customization
Browser notifications
Mobile app

BASIC

$5.99 / Monat

$5.99 per additional user per month charged monthly.

Unlimited conversations & agents
2 stores & FB integrations
Live visitor data
Automation rules
Order tracking
Remove watermark
5 FAQs

7-tägiger kostenloser Test

ADVANCED

$14.99 / Monat

$14.99 per additional user per month charged monthly.

Unlimited conversations & agents
Unlimited stores & channels
Unlimited FAQs
All in Basic, plus
Business hours
Offline email notifications

7-tägiger kostenloser Test

PROFESSIONAL

$34.99 / Monat

$34.99 per additional user per month charged monthly.

Unlimited conversations & agents
Unlimited stores & channels
Unlimited FAQs
All in Advanced, plus
Chatbot
Order management
Private macros

7-tägiger kostenloser Test

Enthält unübersetzten Text

Übersetzung anzeigen

Alle Gebühren werden in USD berechnet. Wiederkehrende und nutzungsabhängige Gebühren werden alle 30 Tage in Rechnung gestellt.

93 Rezensionen

Gesamtbewertung

4,9

Anzahl pro Bewertungsstufe

91 % der Bewertungen sind 5 Sterne
85
9 % der Bewertungen sind 4 Sterne
8
0 % der Bewertungen sind 3 Sterne
0 % der Bewertungen sind 2 Sterne
0 % der Bewertungen sind 1 Sterne

6. Februar 2024

Best app for beginners who want to start our website and store e-commerce business good to use and easy very helpful for me

Welook

Indien

Etwa ein monat mit der App

NestScale hat geantwortet 7. Februar 2024

Dear customer,

Thank you so much for your fantastic feedback! We're thrilled to hear that NestDesk has been incredibly helpful for you in starting your e-commerce business.

If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way!

Regards,
Chloé - Customer Success Manager @NestScale

3. Mai 2024

Ann helped me solve an issue that I couldn't solve from the dashboard. Excellent service. Issue was fixe3d in less than 5 minutes. Highly recommend.

Ariana's Fans

Südafrika

Etwa 2 stunden mit der App

20. Dezember 2023

The combination of live Chat, helpdesk, chatbot, and more has truly proven to be a game changer for increasing sales and enhancing customer engagement. Also received support from Chloe, a member of the ns live Chat team. Her professionalism and expertise were exceptional.

AutoGear Hub

Pakistan

Etwa 2 monate mit der App

NestScale hat geantwortet 22. Dezember 2023

Hey Anas,

Thank you so much for your kind words! I'm thrilled to hear that the combination of live chat, helpdesk, and chatbot has made such a positive impact on your sales and customer engagement. I'm especially glad that my support through NS Live Chat was helpful for you.

I'm truly grateful for your consideration to leave a review. Your feedback is incredibly valuable and helps us shape our services better. Looking forward to hearing your thoughts.

Thanks again for choosing NestDesk for your second store!

Warm regards,
Chloé

15. Dezember 2023

Good service!Thanks Kevin to help me a lot

Miane

China

4 monate mit der App

NestScale hat geantwortet 17. Dezember 2023

Dear customer,

That's great to hear! I'll make sure to pass along your thanks to Kevin for his assistance with the NestDesk app. If you ever have more questions or need further help, don't hesitate to reach out. We're here and happy to assist you anytime!

Regards,
Chloé - Customer Success Manager @NestScale

29. November 2023

WOW - What amazing customer service! Rachel was so knowledgeable and went above and beyond to help me with my questions and issues. She was with me on Teams every step of the way during setup, sharing screens so that she could help troubleshoot any issues I had. Plus she even kept me updated with my questions long after we finished our Teams meeting.

Definitely appreciate the personalised service, it made set up a breeze!

Kakadu Traders Australia

Australien

Ein tag mit der App

NestScale hat geantwortet 17. Dezember 2023

Dear customer,

That's wonderful to hear! Thank you for sharing your positive experience with Rachel and our customer service. We're thrilled that Rachel provided such knowledgeable and personalized assistance to ensure a smooth setup process for you.

We're always here to help, so if you have any further questions or need assistance in the future, feel free to reach out. We appreciate your feedback and your business!

Cheers,
Chloé - Customer Success Manager @NestScale

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