NestScale Bundles & Discounts

Dear customer,

Thank you so much for your wonderful feedback! We're thrilled to hear that you've been enjoying the NestScale Bundles app and that our customer support has met your expectations. Your recommendation means a lot to us!
If you ever need further assistance or have any questions, feel free to reach out.

Best,
Chloé - Customer Success Manager @NestScale

Dear Eddy,

I appreciate you taking the time to share your concerns about your recent experience with our app. I'm truly sorry to hear about the difficulties you faced and the issues that happened in your storefront.

I would like to clarify a few points to ensure you have a complete understanding of the situation:

1. We were committed to addressing your concerns and provided support via email. In our last message, we did not receive a response, and the app was uninstalled, which made it challenging to continue troubleshooting.

2. I personally reached out by message to offer further assistance, and you mentioned that you would reinstall the app the next day. We were ready to assist at that time.

3. The following day, I noticed that the bundle had been already added to your product page again, and you also reinstalled the app. It was our understanding that we had your permission to access (that was granted a few days ago) and make changes to the theme for the purpose of customizing the bundle till it work seamlessly with your new theme. We did not intend to cause any issues, but I understand the frustration it caused.

I agree that it is important to maintain a clear line of communication and to respect the integrity of your live store. We certainly should have discussed any changes in advance, and I apologize for any inconvenience this may have caused.

To further address this issue and prevent any future inconveniences, I've sent a follow-up email, and I appreciate you to review it so that we can discuss the matter more thoroughly and find a suitable resolution.

Your feedback is invaluable to us, and we want to ensure that you are fully satisfied with your experience. We look forward to hearing from you and working together (even on the weekend or out of working time) to resolve any outstanding issues.

Thank you for your understanding.

Best Regards,
Chloé - Customer Success Manager @NestScale

Hi there,

Thank you for your kind words! I'm thrilled that you found our customer service helpful, and I'm delighted that the NS Bundles & Discounts app is working well with your Debutify theme.

It was a pleasure working with our developer team to make that happen. If you have any more questions or need further assistance, please feel free to reach out. We're here to help! 😊

Regards,
Chloé - Customer Success Manager @ NestScale

Dear Catalin,

Thank you so much for your kind words! We're thrilled to hear that you're enjoying our app and that you had a positive experience with our customer support team.

Your feedback is greatly appreciated, and we're always here to help with any questions or issues you may have. If you ever need assistance in the future or have any more feedback to share, please don't hesitate to reach out.

We value your satisfaction and are committed to providing the best possible service.

Regards,
Chloé - Customer Success Manager @ NestScale