NPS & customer satisfaction

LoyaltyLion: collect customer feedback and encourage referrals

価格:無料

アプリのハイライト

  • シームレスなワークフロー:管理画面で直接操作

キー値セクション

Survey your customer feedback

Unhappy customers tell more people about their brand experiences than happy customers. Survey those customers & understand their NPS

Generate referral revenue

Learn who loves your business, then ask them for feedback & referrals, driving cost-effective acquisition & increasing store revenue

Focus on your best customers

Focus marketing efforts on customers who leave high scores as they are more likely to repeat purchase, increasing loyalty & lifetime value

アプリの詳細

NPS & customer satisfaction

NPS & customer satisfaction

About Net Promoter Score from LoyaltyLion

Research shows that unhappy customers tell more people about their brand experiences than happy ones. This can significantly impact revenue and reputation.

At LoyaltyLion we know that long term customer loyalty and satisfaction are intrinsically linked. Using this free app you will be able to monitor your store’s overall customer satisfaction score, and see how each individual customer rated their interaction with your business.

Key benefits

Discover which of your existing customers are unhappy and at risk of churning, and take the opportunity to show them that you care.

Monitor changes in NPS to better understand the success of individual marketing initiatives and changes to your store

Identify Promoters and incentivise them to act as advocates for your brand by referring others and leaving positive reviews

Use data from your Net Promoter Score as social proof within marketing and advertising campaigns

Short intro to the NPS and how it works

To calculate customer loyalty and satisfaction using NPS, customers are asked to state how likely they are to recommend a company or product to friends or family, using a number between 0 and 10.

Responses to this question are then grouped into:

  • Promoters (customers who answer 9-10)

  • Passives (customers who answer 7-8)

  • Detractors (customers who answer 0-6)

Your overall NPS can be calculated by subtracting the % of your customers who are Detractors, from the % of your customers who are Promoters.

Why we built NPS from LoyaltyLion

We work with thousands of ecommerce stores and all of them need better tools to evaluate NPS in order to increase customer loyalty and satisfaction.

This app will help you understand how likely your customers are to recommend your company or product to a friend. It will help you to find your unhappy customers and turn them into advocates, before they share their experiences with others.

Leading brands trust LoyaltyLion with their loyalty programs

Thousands of ecommerce stores work with LoyaltyLion to increase revenue from their existing customers. Our clients include:

  • Beauty: 100% Pure, Peach & Lily, dr. brandt and Fendrihan
  • Apparel: theCHIVE, LIVELY and Hazel & Olive
  • Nutrition: Vitabiotics
  • Sport: Function18
  • Luxury: feuille
  • Food and drink: Perfect Cellar

Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

Net Promoter Score is built by LoyaltyLion - often also seen as Loyalty Lion ;)

公開日

NPS & customer satisfaction

NPS & customer satisfaction

About Net Promoter Score from LoyaltyLion

Research shows that unhappy customers tell more people about their brand experiences than happy ones. This can significantly impact revenue and reputation.

At LoyaltyLion we know that long term customer loyalty and satisfaction are intrinsically linked. Using this free app you will be able to monitor your store’s overall customer satisfaction score, and see how each individual customer rated their interaction with your business.

Key benefits

Discover which of your existing customers are unhappy and at risk of churning, and take the opportunity to show them that you care.

Monitor changes in NPS to better understand the success of individual marketing initiatives and changes to your store

Identify Promoters and incentivise them to act as advocates for your brand by referring others and leaving positive reviews

Use data from your Net Promoter Score as social proof within marketing and advertising campaigns

Short intro to the NPS and how it works

To calculate customer loyalty and satisfaction using NPS, customers are asked to state how likely they are to recommend a company or product to friends or family, using a number between 0 and 10.

Responses to this question are then grouped into:

  • Promoters (customers who answer 9-10)

  • Passives (customers who answer 7-8)

  • Detractors (customers who answer 0-6)

Your overall NPS can be calculated by subtracting the % of your customers who are Detractors, from the % of your customers who are Promoters.

Why we built NPS from LoyaltyLion

We work with thousands of ecommerce stores and all of them need better tools to evaluate NPS in order to increase customer loyalty and satisfaction.

This app will help you understand how likely your customers are to recommend your company or product to a friend. It will help you to find your unhappy customers and turn them into advocates, before they share their experiences with others.

Leading brands trust LoyaltyLion with their loyalty programs

Thousands of ecommerce stores work with LoyaltyLion to increase revenue from their existing customers. Our clients include:

  • Beauty: 100% Pure, Peach & Lily, dr. brandt and Fendrihan
  • Apparel: theCHIVE, LIVELY and Hazel & Olive
  • Nutrition: Vitabiotics
  • Sport: Function18
  • Luxury: feuille
  • Food and drink: Perfect Cellar

Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

Net Promoter Score is built by LoyaltyLion - often also seen as Loyalty Lion ;)

公開日

レビュー

4.2 5つ星中

総合評価は、アプリの現在の状態を反映しています。すべてのアプリレビューを考慮しますが、最新のレビューを優先します。

評価レベルごとの件数
  • 評価の62%は5星です
  • 評価の26%は4星です
  • 評価の9%は3星です
  • 評価の0%は2星です
  • 評価の3%は1星です

レビュー一覧

レビューをフィルタリングして並び替え

  • NICCE

    ロケーション イギリス
    アプリの利用時間 22分

    Good app but very basic, I wish customers could leave a comment with their score so we could see what the issue was.

  • CZTL

    ロケーション インド
    アプリの利用時間 2ヶ月

    The good things; it is easy to install and is non intrusive. The survey is after the purchase. The scores are accurate and tie back to orde rnumbers so a big plus. Its free (a big plus) The cons; so in case someone does give a negative rating, he should be given a feedback form on what we can improve. Else its very difficult to get actionable feedback to work on. NPS score as such is a good indicator, but what next? I would have been happy to pay if there was a feedback option - but there is none so rating it 4 stars.

  • Almo

    ロケーション インド
    アプリの利用時間 7ヶ月

    works as intended and a free app!!! must have for shopify stores to track customer feedbacks and satisfaction

NPS & customer satisfactionに類似したアプリ

  • Loyalty, rewards & referrals

    Loyalty, rewards & referrals

    Customer loyalty & referrals: loyalty program points & rewards

    4.3 5つ星中(399レビューs)
    無料プランあり
  • ラッキーオレンジ ヒートマップ&リプレイ

    ラッキーオレンジ ヒートマップ&リプレイ

    買い物カゴの清算を改善し、コンバージョン増加が可能なウェブサイトツール

    4.5 5つ星中(737レビューs)
    無料プランあり
  • Yotpo ロイヤリティ&リワード

    Yotpo ロイヤリティ&リワード

    ロイヤリティ、リファラル&リワードマーケティング

    4.7 5つ星中(2358レビューs)
    無料プランあり
  • Emarsys Marketing Platform

    Emarsys Marketing Platform

    Omnichannel Marketing - Email | SMS | Web | Push | Advertising

    評価なしレビューなし
    無料インストール