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Net Promoter Score (NPS) and Post Purchase Survey to collect customer insights and feedback
Net Promoter Score (NPS) is a universal metrics to gauge customer experience. With Affiniv, you can quickly create an NPS survey. The survey is automatically sent to your customers specified days after they place order. Can be sent over Email/WhatsApp with reminders to increase the response rate. Once the responses come in, you can analyze them using the dashboard to understand the customer insights. Brands of all sizes use these insights to make their products and processes better
- Create and send NPS survey over Email, WhatsApp, text messages in minutes
- Maximise response rate by embedding score in email and using automated reminders
- Dashboard to analyze each response. Segmentation, tagging for detailed insights
Lingue
Inglese
Questa app non è disponibile in Italiano
Funziona con
Categorie
Personalizzazione dei moduli
Tipi di sondaggio
Gestione degli invii
Prezzi
Free Plan
Gratis
- Survey up to 100 Customers per month.
- Distribute Only via Email
- No Reminders over Email
- No Web Survey
- One Survey type (NPS)
Basic Plan
$99 /mese
Includes 5000 Customers per Month. Each additional 1000 Customers @ $25 per Month
- Survey up to 5000 Customers per Month
- Send Survey via Email With Reminders
- Show Web Survey on Thank You Page
Prova gratuita di 14 giorni
Business Plan
$249 /mese
Includes 15000 Customers per Month. Each additional 1000 Customers @ $20 per Month
- Up to 15000 Customers per Month
- Email Survey with Reminders
- Assisted On-boarding
- Auto-Email for for TrustPilot Reviews
- Show Web Survey on Thank You Page
Prova gratuita di 14 giorni
Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo
Recensioni (4)
- Il 100% delle recensioni ha 5 stelle
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Il 0% delle recensioni ha 4 stelle
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Il 0% delle recensioni ha 3 stelle
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Il 0% delle recensioni ha 2 stelle
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Il 0% delle recensioni ha 1 stelle
I have used Affiniv for NPS surveys. Good funcionallity and awesome customer service.
We've been using Affiniv to send out NPS surveys to our customers, and it has truly transformed the way we gather and analyze customer experience data.
The customization options offered by this tool are impressive. From the design of the surveys to the questions asked, we have the flexibility to tailor each survey to our unique needs. This has been crucial in ensuring that we capture multi- ...
It's one the best NPS apps available on the Shopify store and the team was very helpful during setup. A must-have app for every online store looking to gather NPS data and customer feedback. Helps us improve our products and processes.
Affiniv helps us listen to the feedback of our customers in a very easy way. We created survey on Affiniv. Then the survey goes over Email and Whatsapp automatically weeks after the customer place their order. The dashboard is very intuitive for us to analyze the result. A good app overall.
Assistenza
Assistenza app fornita da Affiniv.
Risorse
Questo sviluppatore non offre assistenza diretta in Italiano.
Sviluppatore
Lanciata
8 dicembre 2021
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