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Netparcel has made it possible for us to ship easily and economically to our customers worldwide. It is a lifesaver for our business. Integration to Shopify was simple and Netparcel's technical support staff was most helpful.
I started using netParcel last Monday due to the possible Canada Post shortage. It was hard to decide witch shipping app to use. We decided to give netParcel a try and we're not disappointed at all. The integration with Shopify worked flawlessly and the app is easy to use. Our first shipment was a success. I recommend netParcel to all Shopify users who needs shipping services.
Thank you!
It works really well... and the prices for shipping can't be beat! Looking forward to an integration where we don't have to leave the shopify dashboard.
Thank you for this lovely review! We will certainly inform you of any updates to our Shopify integration, and are always here at support@netparcel.com to assist with other questions. All the best!
I don't like writing bad reviews - but unfortunately, I have to take away the 5 stars that I gave to netParcel 3 years ago. I now rate them as a 1 (ONE). Yes - their discounts are good (though others are lower) - but any savings I recognized from their shipping rates was lost many times over when the company failed to stand behind their services whenever things went wrong at their end - or when they failed to pay out insurance claims - without reason or explanation. I no longer use this app nor recommend their services. I have spoken with management about my problems a few times - they listen, they apologize, they say it won't happen again - but No corrective actions were ever initiated or taken to investigate, address or refund my losses. ********************
(MY ORIGINAL REVIEW : Rating 5 of 5 stars Posted April 10, 2018) I run 3 different Shopify storefronts and over the past 3 years have tried several different shipping consolidators / integrators. Have finally settled on netParcel for all or my business. The rates are the best, with a nice interface and great customer support. Thank You)
We sincerely apologize for the experience described here, especially from a longstanding customer whose initial experiences with netParcel were so positive. We are taking steps to ensure all customers receive attentive communication and active followthrough going forward.
Regarding insurance, any coverage purchased by our customers is provided by the carrier moving the shipment. Accordingly, the terms of coverage are determined by the carrier, leaving the outcome of any given claim outside netParcel's control. We are working to make the scope and terms of coverage provided by our partners more clear to avoid unexpected exceptions in the future.
We take these matters to heart and are working to improve our services as a result. If there is anything we can do to help resolve the situation to a more favourable outcome, we are always available at support@netparcel.com or 855-891-4521.
I have been using netparcel for several years now and have received nothing but excellent service. They have a very friendly team, are very responsive with technical queries and helpful with the freight company.
I have recommended them to several other businesses with no hesitation.
A great app.
Changed my entire business. Now I can ship overseas for ridiculously cheap rates w/ crazy fast delivery times.
I had so many issues with shipments to Europe and Asia before (lost mail, 8 week delivery etc), but now I'm able to do 3-5 days and blow customers minds. On top of that - I don't need to drop orders off anywhere. They get picked up from my office. I would give 6 stars if I could!
Awesome app, takes care of all the headaches of shipping and tracking. Highly recommend to anyone that doesn't want to waste their time shipping. Their prices make our shipping rates competitive.
Excellente application, super rapide pour gérer l'expédition et prix souvent avantageux!
Merci pour votre commentaire! Nous sommes très heureux de soutenir l'équipe de Shack Story!
NetParcel is easy to use and works really well. Definitely would install even to just compare against Canada Post rates in Shopify.
Thank you for this wonderful review! We're always happy to hear that our tool is easy to use. Looking forward to continued support of Glebe Trotters.
Totally would recommend this app to another customer. We were shopping around because of the Canada Post potential strike and we liked this app a lot. Gives you multiple options, breaking it down by cost and transit time.
Give you the ability to import a shopify order number for easy entry.
Room for improvement would be:
- Canada Post integration
- Ability to link from the Shopify order page directly to get a quote on netparcel
All minor but would be handy.
Great job netParcel!