Avaliações (281)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 91% das classificações são de 5 estrelas
  • 6% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
23 de junho de 2023

The app integrates with my store without any issues and their shipping prices are pretty decent.

I took off 1 star because after purchasing a UPS label through them, it only provided the shipping label but not the required customs form that need to be attached to the package. Initially I had to email support to send me the customs form each time but I asked if they could fix it because it was very inconvenient to have to email every single time. After that support did make the changes in the backend that included the customs form to be downloaded with the shipping label.

The other issue I've had is my package weighing 1.15 kg but after paying for shipping, the weight is changed to 2.27 kg and there's an extra charge for the weight adjustment. My scale is correct because all the other item's weight were not changed, so why it happens with this item every time...I don't understand.

All in all, I use this service when I need to ship a package using UPS or DHL.

Momo Monster Co
Canadá
11 months usando a aplicação
Questão respondida por netParcel 10 de julho de 2023

We appreciate the review and feedback! Looking into the items you mentioned, it appears that our support team was able to resolve the customs form issue, and continues engagement on the weight adjustment concern. We look forward to providing continued service and support of Momo Monster Co's growth, and are always available at support@netparcel.com to address any concerns.

27 de outubro de 2015

Love netParcel! Wish I had discovered it sooner! I was using Canada Post thinking this would give me the best rates but was very surprised that with netParcel the rates were better in most cases (or at least the same) and I no longer have to make trips to the post office to drop off my parcels!! I also like how I can download the customer information, saves time (and possible typing errors).
Highly recommend netParcel.

Pumpkin Pie Kids
Canadá
14 days usando a aplicação
25 de março de 2021

Very good shipping rates and excellent customer service. Had an issue setting it up and they resolved it right away.

My Pizza Steel
Canadá
14 days usando a aplicação
4 de abril de 2017

Shipping in Canada is expensive and NetParcel had allowed me to be competitive in offering free shipping to my customers.

Watershednaturals
Canadá
13 days usando a aplicação
1 de maio de 2018

NetParcel has drastically reduced our shipping costs and made it much easier to get quotes. I wish we had started using it years ago for our brick and mortar location and our online store.

Rockyford Steel
Canadá
12 days usando a aplicação
8 de janeiro de 2018

Application is very useful for my business. I don't really have the time to set up and negotiate rates as a sole proprietor in a busy line of work. Netparcel takes the guess work out of rates and allows me to bill my customers at a fair and competitive rate.

Hunger Work Studio
Estados Unidos
12 days usando a aplicação
12 de julho de 2016

Very good app. Began using it when Canada Post threatened to go on strike. Works well. Some small, minor glitches but this app really saved us when we couldn't ship with Canada Post. We have continued to use it post strike as it gives us additional options for shipping for our customers at great rates, rates we'd never be able to get on our own without netParcel. Customer service is very good, got back to me quickly. Looking forward to seeing how they continue to develop this app. Will definitely continue to use.

Bee Pollen Buzz
Canadá
9 months usando a aplicação
Editado a 16 de janeiro de 2018

I really do love this app. Quick and easy to use, and they beat my negotiated UPS rates. I didn't give it 5 stars, because I need to use their website, to produce postage. There may be a way to have it integrated into my store, but I believe I'd need to either have the $300/month plan, or pay $20 ala-carte.

I'll probably end up doing that....as $20 is saved, in no time.

Oh, and by the way, I'm a USA shipper.
----------------------
Well, after a month of shipping, here's what I can tell you.
The rate quoted, will not be the rate you pay, 90% of the time.
I'm so sick of these surcharges.
$3.85 for residential delivery
$1 for fuel
$3.25 for Extended Area surcharge

These additional fees are never quoted, until you get your bill.
Fedex does this, and UPS does this. In my book, it's "bait and switch".
The post office doesn't back-load these fees, so these guys don't need to either....but they do.

So, until Fedex and UPS drop these extra fees, I'll stick with USPS, where I can see what I get.

Oh, by the way, when you purchase postage via Amazon, and you select UPS or Fedex, what you see, is what you pay. Amazon demanded that there be no extra surcharges, when they negotiated their contract with Fedex/UPS.

I'll leave my star rating at 4, because I think netParcel is simply a vendor for Fedex, so it's probably not their fault.

Woodchucks Wood
Estados Unidos
9 months usando a aplicação
8 de janeiro de 2018

Great app so far - Once you are verified it is easy to use and my shipping label printer was already integrated, I didn't have to set it up separately.

Mac Vapes
Canadá
11 days usando a aplicação
9 de janeiro de 2018

So far so great!! Huge savings and excellent customer service. They helped me set up my account and start using their service immediately after downloading the app. Savings are instant and it’s super easy.

Seth Taylor Coffee By Design
Canadá
11 days usando a aplicação