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Overall, Robust NetSuite Integrator is a great solution for connecting Shopify and NetSuite. We sometimes need support related to some of our customizations, but Webbee is very responsive & helpful, and issues are resolved quickly. Definitely recommend.
Hello
Thank you for your positive feedback! We're delighted to hear that the Robust NetSuite Integrator has been a valuable solution for your Shopify and NetSuite integration needs.
At Webbee, we are committed to providing responsive and helpful support, ensuring that any customization-related issues are promptly addressed. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your recommendation and look forward to continuing to meet your integration requirements.
Very helpful staff member guided me through all the steps I needed to fix my problem. All it took was a quick zoom call and the issues were resolved. This is a great app that saves us a lot of time with manual entry. I would recommend to anyone who uses NetSuite.
Hello
It's wonderful to hear that you had such a positive experience with a helpful staff member who guided you through resolving your issues via a Zoom call. It's clear that the app has been a valuable time-saver for you, especially with its capabilities to reduce manual entry tasks.
Thank you for the recommendation, and if you have any more questions or need further assistance in the future, don't hesitate to reach out. Your feedback is greatly appreciated!
This app is an excellent solution to integrate Netsuite and Shopify. We've been using it for a few years now, and their support team is excellent and very helpful any time there is an issue or changes needed. Highly recommend this app for anyone who needs to integrate Netsuite and Shopify.
Hello
Thank you for sharing your positive experience with the app that integrates Netsuite and Shopify. It's great to hear that you've been using it for a few years and that it has been a reliable solution for your business.
The fact that the support team is responsive and helpful when you encounter issues or require changes is definitely a valuable aspect of any software or service. Your recommendation will likely be helpful to others who are in need of a similar integration solution for their Netsuite and Shopify integration needs.
If you have any more insights or feedback about your experience with this app, feel free to share them, as it can be valuable for others considering similar solutions.
This is a breath of fresh air after our previous site's integration service, which required a support ticket and long wait-times to make simple changes like remapping a shipping method. The Robust NetSuite Integrator lets you make adjustments with just a few clicks.
Customer service is excellent as well. The WebBee team is highly responsive and helps keep our integration running smoothly whenever we have questions or need to make complex changes.
Using the application since 2021, the support has been excellent as well as the flow of orders into Netsuite since that time. We are very happy with the service and their support of us even when things may go wrong. Thank you especially to Shivam for all of his help.
Hello
We are glad to hear that you've been satisfied with both the application and the support you've received since 2021. Having a reliable system for order flow and responsive customer support is crucial for a smooth business operation. If you have any specific feedback or if there's anything else you'd like to share, feel free to let us know.
It's always valuable to hear about positive experiences with products and services.
Excellent support. Shivam is always on the live chat waiting to help with anything. Very prompt and always follows up to make sure it worked and if I have any further needs.
Hello
Thank you for the wonderful review and for taking the time to share your feedback with WebBee. Our priority is customer service and we are ecstatic that we met that mark!
Super helpful and very easy to use! If you ever need help they are quick to solve your problems! Highly recommend!
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UPDATE - We've been using Robust NetSuite Integrator for over 3 years and the customer service is OUTSTANDING. Robust Integrator works seamlessly and effortlessly. whenever we want to update or try something new, their customer service is available and helps to make it come to life. WeeBee makes it easy and it happens quickly!
Hello
Thank you for the wonderful review and for taking the time to share your feedback with WebBee. Our priority is customer service and we are ecstatic that we met that mark!
Fantastic application to link Netsuite and Shopify, works very well and offers many solutions. Very reliable.
The Webee Team are more than helpful, their customer service always do their best to help out with any issues in a timely manner.
Tarishi and other Customer service members always go the extra mile in helping, they always make sure everything is resolved and offer further solutions.
Hello
You're very welcome! We understand the value of your time, and we're delighted to know that our app has been able to make a positive impact on your productivity.
Should you have any questions or need any further assistance, don't hesitate to get in touch with us at help@webbeeglobal.com.
Your satisfaction is our priority, and we'll keep striving to provide you with the best experience possible.
Using since 2021, the support has been excellent at ensuring our success. Our orders have been flowing without much issue and, if there is any issue, their support team has taken care of us well.
Hello
It's great to hear that you've had a positive experience with the support team since 2021. Reliable customer support is crucial for ensuring smooth operations and resolving any issues that may arise.
If you have any specific questions or if there's anything else you'd like to share about your experience, feel free to let us know!
We've signed up to the Max Unlimited Plan and it's been one of the more frustrating and maddening experiences I've ever had with a new piece of software.
They advertise a range of features but buyer beware, only some of these features are actually functional or reliable.
What works:
- Auto Sync Shopify Orders and customers to NetSuite *
- Auto Sync NetSuite Item Inventory to Shopify
- Auto Sync NetSuite Item fulfillments to Shopify
- Sync Price from NetSuite to Shopify
- Sync Shopify Order Edits to NetSuite**
What doesn't work (but is advertised)
- List Product from NetSuite to Shopify:
The main added feature of their Max Unlimited plan is so buggy and incomprensible that I do not think they should be selling it as a finished feature. Even more concerning they don't seem to have any explanation or understanding of why it doesn't work. Endless zoom calls and promises of a fix just around the corner amounted to nothing.
Most alarmingly the sync has no auditing or process visibility at all. It's black box so it can be updating your catalogue and you don't even know when it is updating or what is updating or what it has updated. In an effort to try and get this sync to work we left it on overnight and rather than list any new products it wiped the content from 16747 products! We we're extremely lucky to have a backup handy to reverse what it did.
- * Auto Sync Shopify Orders Paid for by Gift Cards. The app is unable to sync orders when customers use gift cards as the payment method. We raised a few tickets but they where never able to fix it so we ended up having to manually import orders paid for by gift cards.
- ** Order Edits in Shopify will close the original Netsuite sales order, delete the customer deposit and create a new deposit. This means if a customer makes a $100 order on Monday, edits the order for an additonal $50 on Tuesdsay (making it a $150) the app will just create a new order with a single $150 deposit on Tuesday, despite their actually being two deposits on two different days. If you edit a lot of orders this creates a lot of manual fixing up for end of months accounts and is a poorly designed feature.
So in short I do not recommend Robust Netsuite Intregator unless you have a very simple setup and a lot of patience. It's cheaper than alternatives but is buggy, incomplete software and their support team sends a lot of emails but provides very few solutions.