Robust NetSuite Integrator

We have had an excellent experience with the Robust Netsuite Integrator. The product is well featured and I can highly recommend the support from the Webbee team. They are knowledgeable and have always been able to answer questions and resolve issues. I have used this app on multiple stores to integrate with Netsuite, and will use again.

Greg.

Quick and easy way to integrate shopify with Netsuite. Very responsive support team, but do need some patience in setting it up. Once it is up and running, it is a life-saver.

Great integrator tool! User interface looks great and it is easy to customize for your own business. Amazing customer service support, you can always reach out with any queries and expect a timely response. They are very reliable and always want make sure all you questions are answered. Would definitely suggest to others.

Excellent and knowledgeable support. They were quick to answer questions and made scheduling support calls easy.

We have used this app to connect out Shopify store to NetSuite. The team at WebBee have been super helpful (even more than our NetSuite implementation group at times). Overall the settings are ready to go, easy to install and get up and running. Nonetheless, I appreciate the responsiveness of the WebBee team when questions arise. I highly recommend this app as it is a very good bargain over the alternatives we investigated.

We have 8 stores connected from Netsuite to Shopify, and this is the best application to ensure we can keep growing and adding stores - it's not even close compared to the other apps we've tested. Shopify is lacking when it comes to full ERP functions, and this seamlessly plugs into our system with minimal upkeep or maintenance.

Shivam was very helpful, thanks! He was very easy to work with and patient, I highly appreciated that.

We've signed up to the Max Unlimited Plan and it's been one of the more frustrating and maddening experiences I've ever had with a new piece of software.

They advertise a range of features but buyer beware, only some of these features are actually functional or reliable.

What works:

- Auto Sync Shopify Orders and customers to NetSuite *
- Auto Sync NetSuite Item Inventory to Shopify
- Auto Sync NetSuite Item fulfillments to Shopify
- Sync Price from NetSuite to Shopify
- Sync Shopify Order Edits to NetSuite**

What doesn't work (but is advertised)

- List Product from NetSuite to Shopify:
The main added feature of their Max Unlimited plan is so buggy and incomprensible that I do not think they should be selling it as a finished feature. Even more concerning they don't seem to have any explanation or understanding of why it doesn't work. Endless zoom calls and promises of a fix just around the corner amounted to nothing.

Most alarmingly the sync has no auditing or process visibility at all. It's black box so it can be updating your catalogue and you don't even know when it is updating or what is updating or what it has updated. In an effort to try and get this sync to work we left it on overnight and rather than list any new products it wiped the content from 16747 products! We we're extremely lucky to have a backup handy to reverse what it did.

- * Auto Sync Shopify Orders Paid for by Gift Cards. The app is unable to sync orders when customers use gift cards as the payment method. We raised a few tickets but they where never able to fix it so we ended up having to manually import orders paid for by gift cards.

- ** Order Edits in Shopify will close the original Netsuite sales order, delete the customer deposit and create a new deposit. This means if a customer makes a $100 order on Monday, edits the order for an additonal $50 on Tuesdsay (making it a $150) the app will just create a new order with a single $150 deposit on Tuesday, despite their actually being two deposits on two different days. If you edit a lot of orders this creates a lot of manual fixing up for end of months accounts and is a poorly designed feature.

So in short I do not recommend Robust Netsuite Intregator unless you have a very simple setup and a lot of patience. It's cheaper than alternatives but is buggy, incomplete software and their support team sends a lot of emails but provides very few solutions.

Very happy with the integrator for NetSuite and Shopify!

Tarishi and the entire support team has been extremely helpful/knowledgeable and has answered my many questions, as I am new to this. The app is easy to navigate, has many features, and provides a straight forward integration between NS and Shopify. I looked at many integration options before deciding to go with the Robust NetSuite Integrator and I chose this app for the affordability, the many features, and the quick integration process.

This app has far exceeded my expectations and I couldn't recommend the Robust NetSuite Integrator enough!

This application has worked great to integrate our Shopify store to Netsuite. The app offers a handful of helpful functions that are straightforward and easy to configure. Additionally, there are more technical field mapping options that can be utilized for customized solutions.

WebBee support tickets and live chat have both been responsive and aided in our success with their application. Support was able to quickly jump on a zoom call and help out on multiple occasions.