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We've signed up to the Max Unlimited Plan and it's been one of the more frustrating and maddening experiences I've ever had with a new piece of software.
They advertise a range of features but buyer beware, only some of these features are actually functional or reliable.
What works:
- Auto Sync Shopify Orders and customers to NetSuite *
- Auto Sync NetSuite Item Inventory to Shopify
- Auto Sync NetSuite Item fulfillments to Shopify
- Sync Price from NetSuite to Shopify
- Sync Shopify Order Edits to NetSuite**
What doesn't work (but is advertised)
- List Product from NetSuite to Shopify:
The main added feature of their Max Unlimited plan is so buggy and incomprensible that I do not think they should be selling it as a finished feature. Even more concerning they don't seem to have any explanation or understanding of why it doesn't work. Endless zoom calls and promises of a fix just around the corner amounted to nothing.
Most alarmingly the sync has no auditing or process visibility at all. It's black box so it can be updating your catalogue and you don't even know when it is updating or what is updating or what it has updated. In an effort to try and get this sync to work we left it on overnight and rather than list any new products it wiped the content from 16747 products! We we're extremely lucky to have a backup handy to reverse what it did.
- * Auto Sync Shopify Orders Paid for by Gift Cards. The app is unable to sync orders when customers use gift cards as the payment method. We raised a few tickets but they where never able to fix it so we ended up having to manually import orders paid for by gift cards.
- ** Order Edits in Shopify will close the original Netsuite sales order, delete the customer deposit and create a new deposit. This means if a customer makes a $100 order on Monday, edits the order for an additonal $50 on Tuesdsay (making it a $150) the app will just create a new order with a single $150 deposit on Tuesday, despite their actually being two deposits on two different days. If you edit a lot of orders this creates a lot of manual fixing up for end of months accounts and is a poorly designed feature.
So in short I do not recommend Robust Netsuite Intregator unless you have a very simple setup and a lot of patience. It's cheaper than alternatives but is buggy, incomplete software and their support team sends a lot of emails but provides very few solutions.
The support staff are knowledgable and the product is very capable. If you need your data synced to Netsuite this app does it very well, the setup was quick 30-45mins and then later I had a couple of issue and that was resolved 30mins. I have used another high profile integrator for many years prior to using this one and it was more complex to setup and also has a higher price. I recommend this app, I would have saved $$$$$ if I started using it years earlier.
Hello
It's great to hear that you had a positive experience with the support staff and found the product capable of syncing data to Netsuite. Quick setup and efficient issue resolution are certainly valuable attributes for any software or app. It's also beneficial to know that this app is more cost-effective compared to other high-profile integrators you've used in the past. Your recommendation and the potential cost savings for others starting to use it earlier is helpful information for anyone considering a similar solution for their data syncing needs. Thank you for sharing your feedback!
Very smooth Onboarding. Great support for a great product that functions as intended. I would highly recommend this to all of my friends.
Hello
Thank you for your positive feedback! We're thrilled to hear that your onboarding experience was smooth and that you've found our product to function as intended. Providing great support and a seamless onboarding process is a top priority for us, and it's rewarding to know that it's appreciated. We truly value your recommendation and look forward to serving both you and your friends in the future. If you ever have any questions or need assistance, please don't hesitate to reach out.
Great implementation help. I have implemented 3 stores already with robust netsuite integrator. Great customer service.
Hello
Thank you for the wonderful review and for taking the time to share your feedback with WebBee. Our priority is customer service and we are ecstatic that we met that mark!
The team at Robust is very responsive and I am a big fan of the UI of their app. The ability to open sales orders in Netsuite directly from Shopify is a very good feature. There is a wide variety of customizations that you can do and the app is very straightforward.
Hello
It's great to hear that you've had a positive experience with the team at Robust and appreciate the user interface of their app. The seamless integration between Shopify and NetSuite, especially the ability to open sales orders directly, seems to be a valuable feature for your business. The availability of a wide range of customizations is also a significant advantage, allowing you to tailor the app to your specific needs. The straightforward nature of the app likely contributes to a smoother user experience.
The support team is incredible.
AJ and his Team know what they are doing.
Great Product.
Has made integration from Shopify to Netsuite very easy, and support is very helpful. They will hop on a call to troubleshoot things with you.
Hello
Thank you so much for sharing your experience!
It's wonderful to hear that AJ and his team have provided such exceptional service and support. Making the integration from Shopify to NetSuite easy and being readily available to troubleshoot any issues truly highlights their dedication and expertise. Your testimonial speaks volumes about the quality of their product and the value they bring to their customers. If you ever need further assistance, don't hesitate to reach out.
Robust NetSuite integrator has been consistent throughout and it runs reliably with Shopify. Good customer service. Whenever we had any issue arising Webbee has always been very quick to assist and follow up until the issue is resolved fully.
Thank you for your kind words! We're delighted to hear that Robust NetSuite Integrator has consistently delivered reliability in sync with Shopify. Our team is committed to providing top-notch customer service, and we're glad we could assist promptly whenever you faced any issues.
Your satisfaction is our priority, and we're here to ensure that your experience remains smooth. Feel free to reach out whenever you need assistance or have questions.
I have been setting up a very complicated Shopify store for the past several months and the Robust NetSuite Integrator has been so vital in making it all work. The app works well and the team at Robust NetSuite Integrator has been INCREDIBLY helpful over the past few month. They have been able to help me trouble shoot problems that I would never be able to fix on my own. They are always available for a call to answer my questions about set up. Now, my store is very close to launch and my products are syncing between NetSuite and Shopify.
Hello
Thank you for the wonderful review and for taking the time to share your feedback with WebBee. Our priority is customer service and we are ecstatic that we met that mark!
This is a breath of fresh air after our previous site's integration service, which required a support ticket and long wait-times to make simple changes like remapping a shipping method. The Robust NetSuite Integrator lets you make adjustments with just a few clicks.
Customer service is excellent as well. The WebBee team is highly responsive and helps keep our integration running smoothly whenever we have questions or need to make complex changes.