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The app is useless. It cannot link my existing products which I have already imported using CSV. On top, it is confusing to use. I'd rather stay and use my macros to update stock and data rather than relying on this app. Also there is 0 support from the developer. Sent them a couple of mails but no response. Oh and did you know that Dropshipzone sells their own products on ebay and other marketplaces way below the cost price they give to the dropshippers. I wished they could play fair!
Hi LifeStylz,
Thanks for sharing your feedback.
First of all, we're sorry that we missed your Shopify support message on 23July due to an avoidable human error. We'd already reviewed our SOP to prevent missing any one valuable message.
In alternative, you could contact us via info@dropshipzone.com.au directly.
In ease of merging reseller existing product to Sofortig, we are now developing a new function in Sofortig and hope to resolve your problem
accurately.
Again, we love to hear back from our customers and will strive to do better.
They need more new products with free delivery , TV, branded names maybe ? make it give us the WOW :)
Hi Shopping Done
Hope you are doing well. Thank you for your review.
In regards to the product with free delivery, you can have a look into more of our product that are on free shipping from our website https://www.dropshipzone.com.au/
Shopify App Team
product search not loading product search -> petcare. Tried to import 3 products and getting error - "server pool instance killed"
Hi Pikabu
We are sorry to hear that you experience an issue with our app.
We will take note of your comment to greatly improve the app.
Any further question or queries feel free to send us an email at info@dropshipzone.com.au or contact your assigned account executive.
Thank you
price update now showup or sometimes have error,unable to filter free shipping or with extra charge shipping,after price update from free shipping to extra shipping fees but then not have a notice that item changing to extra shipping fees.
Hi Cronstore.com.au
Thank you for taking time to leave us a review for our Sofortig.
We are sorry to hear that you experience an issue while using the app.
We will take note of your comment to greatly improve the app.
Any further question or queries feel free to send us an email at
info@dropshipzone.com.au or contact your assigned account executive.
Thank you
Was excited when i first got it but am pretty underwhelmed if im honest. Prices are a lot higher than I expected them to be, a lot of products theres just no profit to be made from. My biggest issue is the Sofortig app with shopify. Is extremely clunkey and often doesnt even work. Currently trying to get in touch with support as i still cant update my fulfillment service to dropshipzone meaning my website is essentially useless. Not had any response yet on such an urgent issue so really not that impressed so far. Wouldn't be continuing to use if it wasnt for the fact that i dont know many other AUS dropshipping options.
Hi Tech Invader,
We’re sorry we initially fell short of your expectations. After speaking with your Account Manager, we hope and trust we were able to address your questions.
If you have any further questions, please don’t hesitate to reach out to your Account Manager directly. We’re always happy to help guide you through the user manual and walk you through the process.
Regards,
Dropshipzone Team
I used this app, so that the stock on the store is always up to date. But only after 2 days, we realised that the app is not updating the stock. Its showing the items as in stock on the app, but actually they are out of stock on the website. Its really upsetting, that the core purpose of the app is not fulfilled.
Also, the app takes over the shipping rules for the store. So if you have multiple vendor, as we do, sofortig shipping rules are visible for all products across different vendors. This is clearly not the right use case. Sofortig shipping rules should only apply for products which are managed by that app, and not for all vendors. We already lost shipping cost because sofortig calculated as 0, where as we had to pay the other vendor shipping cost.
Finally, not all the products have Logistic weight. It could be a bug or its intentional. But it would be hard to understand how the shipping charges are calculated for products with logistic weight as 0.
This app really needs some working. As it stands, its not fit for purpose.
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
For your inventory stock out-sync issue, we will deep dive to investigate asap.
Using Sofortig as storefront carrier app could always be an option, reseller could able to setup his own shipping rate to override Sofortig. For reseller who work with multiple vendor, it is highly recommended to setup different 'Custom Shipping Rate' profile for corresponding product so that Sofortig will not calculate the shipping rate for non-Sofortig product.
In regarding the shipping cost, it is given from Dropshipzone in which the calculation is based on delivery address and product category.
Again, thank you for your feedback to make us better.
I got really excited to use this app as i thought the products would suit my store.
I uploaded a number of products and then thought id check the market value of them to organise my pricing.
it seems as if this app is designed to make retail price sales for a 3rd party from your website and make $5-$10 profit yourself(if that when shipping is involved.
an overhaul is needed and i wont come back until pricing is genuine wholesale not retail market value minus $10
Hi Little Miss Luna,
Thank you for your review. We operate using a dropshipping business model. Which allowed reseller to have profit in the transaction that is basically the difference between the wholesale and retail price of the item sold.
In term of pricing, Dropshipzone runs different promotions from time to time and we review our prices based on marketplace prices regularly (twice a month) to ensure that we are providing competitive and reasonable pricing to our resellers
Any further questions or queries feel free to send us an email at info@dropshipzone.com.au or contact your assigned Account Manager
Regards,
Dropshipzone Team