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Customer support was slow and useless. They did not update collections even for a week. They don't understand their clients and don't know what to do
Hi Lunko,
We are sorry for the inconvenience! Regarding your additional request, Shopify does not allow to change the collection type from Manual (Custom Collection) to Automated (Smart Collection) after the collection is created, hence, we cannot update the collections.
In this case, we only have 1 solution and we have customized the migration app to migrate the custom collections in your source store to Smart Collections in your Shopify store. You can perform the migration again to get the issue solved.
If you need further assistance, please submit a ticket from our Support Center: https://next-cart.com/support-center/. We will support you until everything is complete.
Thank you! Have a wonderful weekend!
Fantastic customer service and support! Always responded to me promptly and kept me updated throughout the whole process which only took a few days from start to finish.
If you are looking to switch to Shopify from another platform and want to migrate orders / customers / products, this is the best company to use, by far! I have worked with them a few times over the last 3 years and they have always been efficient, reasonable and very helpful.
I would highly recommend and look forward to working with Martin and the team again in the near future.
Dear Joanna,
Thank you so much for sharing this wonderful review about our service! Our team of professionals is dedicated to providing you and everyone else who visits Next-Cart with only the best there is to offer. It's so nice to hear that our support team helped to make your experience such a positive one. Enjoy your new Shopify store!
Thank you and have a nice day!
- Jerry from The Next-Cart Team -
Dear Oefil,
Thank you so much for the 5-star review!
We truly appreciate your support and are glad to know you had a positive experience. If you need anything or have any further questions, don’t hesitate to reach out. We’re always here to help!
Best regards
Jamie
The Next-Cart Team
Dear Aurelia,
Thank you so much for the 5-star rating! We're thrilled to know that you're satisfied with our Shopify migration app. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re always here to help and ensure your experience continues to be smooth and successful.
Best regards,
Jamie
The Next-Cart Team
Dear Adist,
Thank you so much for the 5-star review! We're thrilled to know you're satisfied with our migration app. If you ever have any feedback or questions, don't hesitate to reach out. We're always here to help.
Best regards,
Jamie
The Next-Cart Team