NoFraud Fraud Protection

Hi Chinecherem,

Thank you for your review. We understand how frustrating it is to receive a chargeback, especially when you are actively working with fraud prevention software. While NoFraud is extremely effective in identifying and blocking fraudulent orders, there is no fraud solution that is 100% effective, including NoFraud. Some examples of orders we would greenlight but will result in a fraud chargeback are below:

- A chargeback from a transaction that was made by the cardholder, yet the customer does not want to pay for the item and will submit a fraud chargeback. This is also known as friendly fraud. This is the main category of fraud chargebacks that we see. These types of chargebacks can usually be won with an effective dispute, and disputing all chargebacks is a service we currently offer.

- First time fraudsters: The first time a fraudster commits fraud, they have a clean history and appear legitimate, especially when they are just starting out and do not act like a typical fraudster trying to cover their tracks.

It is for this reason that one of the solutions we offer includes a chargeback guarantee, which would guarantee our decisions and reimburse you in the case you receive a chargeback. Many of our customers take advantage of this offering and appreciate that they never have to worry about friendly fraudsters, or hard to detect fraud that we may have missed. Unfortunately, your current package does not include the Chargeback Guarantee.

We are sorry if this was confusing and we are committed to making it right. We have tried reaching out to you several ways (email, phone, social) in an attempt to reach you, and discuss upgrading your service to include chargeback protection (and/or adding chargeback management) so we can effectively dispute all your chargebacks.

We hope to connect and help make this right and set you up for success long term. We look forward to making contact so you can join the ranks of the thousands of happy NoFraud customers. Please call 888-773-3669 and ask for either Aaron Spence, Head of Customer Success, Shoshanah Posner, Director of Business Development, or Scott Gifis, CEO.

Thank you for taking the time to leave a review. We always aim for a higher rating and are sorry to see that your experience did not meet expectations.

We've been actively working with your team to address various concerns, and we were quite surprised to see this review. As we continue with the off-boarding process, per your request, our goal remains to ensure that all aspects of our work together leave you feeling supported and satisfied in this transition.

Our Head of Customer Success would appreciate the opportunity to discuss what may have soured our relationship and explore any areas where we could have better supported you.

Your feedback is crucial to us as we strive to improve how we deliver for merchants like you.

Please feel free to reach out us at CustomerSuccess@NoFraud.com. We are eager to have a conversation and work toward hopefully leaving you with a 5-star feeling!