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I uninstalled this app but they still want to bill me 2 months later. This is more than a months after i emailed them to cancel their service. Horrible people to deal with.
Worst company ever. First of all there there remarketing and retargeting doesn’t even work. Second of all, the force into a ridiculous contract guarantee you the best results. Third of all, when you try to get out of the contract they don’t let you. And they keep charging you. Save your money. This company sucks. Worst people also to work with. Use any other service. And they mess up your Facebook pixel, and you’re going to have duplicate orders now and your purchase pixel is not gonna fire correctly and they won’t even fix it. Honestly I never write reviews but this place sucks. I’m so mad I ever use them on my website. It messed up Pixels and reporting
Do not sign up with the app. It is not worth the money. The worst part is that you sign a year contract ( something that I should have looked over more throughly) and they force you to keep the expensive contract even when the services do not help your business and you want to terminate the contract.
Avoid like the plague. The recommendations are trash, it doesn't even relate. If you have a very popular product or a few products in your website, then, that item automatically will become the " always bought together" product.... duh, despite the item really does not relate to the item at all. And their contract, another nightmare. despite it clearly says 14 days to leave, nope, they won't honor it. Will force you to use their very overpriced non-working logic.
avoid.
I thought it was a good app...until it charged me for an order where a NOSTO promo code was not used. Even after submitting documentation showing the promo code used, including tracking numbers and order status, I am still being told that the NOSTO code was used. What a frustrating experience
Personalization in ecommerce is table stakes and Nosto provides enterprise level software, support and solutions at a mid-market cost. Pound for pound the best solution I've used.
We recently kicked off Nosto and their customer support on onboarding have been great. We've already seen more conversions coming in and their analytics go much deeper than what we had access to with GA. We can't wait to kick off our automated emails and help automate a lot more of our marketing efforts not to mention help customers find more of what they love since we have so many products to go through!
We have been a customer of Nosto for quite some time. However they have changed their pricing structure which now is way too expensive for what you receive. We have just removed it from our store.
Nosto is a fantastic app! It has helped me significantly increase the revenue of my store and I really am grateful for it's intelligence and easy to use interface. Credit to the team over in London, Rory especially. He has been so helpful whenever I have needed support.
Great app - Recommendations on the site are very effective if you have no way of creating these yourself.
The analytics and live customer view are also superb.
I hesitate to say it is solely responsible for all the sales it claims as some customers could be clicking links via Nosto that they would be using anyway - but none the less the app claims to be responsible for 10% of our total sales in the first 5 days of use, with Shopify itself showing a 20% total increase on the previous 5 day period. Our store is still quite new so data could well be inaccurate - but it is an impressive start.
I have yet to explore the Facebook and Email options.
The pricing is fair - you pay for what you get. Be careful that you don't cover your site in Nosto links - they should enhance your store not take it over!
For example, a default link group shows up at the top of the search results page making it highly likely to be clicked - I removed this as it simply caused users to use Nosto links instead of regular search results which were just as accurate.
We are however getting really high conversion rates on links on our cart page.
So far this app is a real game changer.
Great for creating custom audiences for Facebook targeting. We were able to seamlessly create FB ads targeting our demographics. We also take advantage of the recommendation emails to keep our customers engaged.
OMG This app is unbelievable use super good is driving so much traffic through facebook ads every day and with this new lookalike audience ad preset traffic is overwhelming.
Keep the good work up!
Nice App....but very very expensive......i would have continued using this app if the pricing was lower or even a fixed monthly price.....but otherwise I found it very expensive
Completely wrecked my FB ad account. Don't walk... RUN from Nosto.
NO WAY! This thing only created massive errors and did not work at all. Talked to customer support with no help. Not worth our time.
OMG !!! i am really pissed off with this app ! This is the first bad experience i had with an app on shopify
First it took a while to get the app : a lot of problems and back and forth
the support told me that the app is working but finally not
After a loooooooooong wait, when i finally get the app, the trial time was over, even when i have never use the app,
And the worst, the app caused some troubles on my website and Nosto support don't answer my email.
Nosto support, if you read me, fix the problem you did on my website !
Nijala website
I Already Sent out email for 2 times asking for help but there is no one reply to me. i only receive this mail 2 times. Review & Review.... but where is the help?????
support@nosto.com via zendesk.com
18:12 (21 hours ago)
to me
##- Please type your reply above this line -##
Your request (#17356) has been received and is being reviewed by Nosto support staff.
Did you know that self-help knowledge articles, technical documentation, videos, and other support documentation is available at http://support.nosto.com/
To add additional comments, reply to this email or click the link below:
http://help.nosto.com/requests/17356
very easy to install and very helpful team is behind the app, you can never be dissappointed with the app as it helps you to increase your sales. well done to Nosto.
Nosto is quick and easy to install with very good support. We particularly liked the seamless integration into our store design.
Nosto provides the perfect solution to grow any sized business. 100% recommended... James (ToyShades MD)