レビュー (27)
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I would recommend this app to anyone looking for reliable print on demand polos for their shopify store. The material and print quality are both fantastic. Customer service is very helpful and responds in a timely manner. The design software is easy to use. I've had no complaints with NovaTomato and will continue to use them for my store.
Thank you for your wonderful feedback! We assure you that we will continue to provide premium quality products and exceptional services to both you and your customers. We are excited about the opportunity to build a long-lasting business relationship with you.
Best regards,
Anton
NovaTomato Team
Fantastic quality polos. Very pleased with the design tool and ability to upload my own designs. Only thing I can ask for is better mock up models but overall I highly recommend Novatomato
Thank you for your wonderful feedback! We're dedicated to listening to our customers and your feedback with our current mockups are forwarded to our assigned team for future improvements. We appreciate your support to our products and services and we look forward to being in business with you for a long time.
Best regards,
Anton
NovaTomato Team
Love the quality of the merchandise! Most comfortable polos I own! Just make sure your designs are spot on before you purchase.
Thank you for your review! We appreciate your positive feedback regarding the quality of our products, especially the comfort of our polos. We understand the importance of ensuring accurate designs, and we will continue to strive for excellence in this area. Your feedback is valuable to us. Thank you for your support!
Best regards,
Anton
NovaTomato Team
Would like to ship to more countries
Thank you for taking the time to leave us a review. We appreciate your feedback and understand your desire to ship to more countries.
We constantly strive to expand our shipping capabilities and reach new destinations. We are actively working on expanding our shipping options to include a wider range of countries. Please rest assured that we are committed to improving our services to better meet the needs of our customers.
In the meantime, if you have any specific shipping demands for a particular area or country, please don't hesitate to reach out to us. We value your input and would be happy to explore any possibilities to accommodate your requirements.
We appreciate your patience and understanding. We value your feedback and look forward to serving you better in the future.
Best regards,
Anton
NovaTomato Team
High quality items and great production platform make Nova Tomato a first choice for me~ I am pleased with everything so far!
Thank you for your wonderful feedback! We assure you that we'll continue to provide premium quality products that your customers will love! We hope you continue enjoying our services!
Sincerely,
Anton
NovaTomato Team
Great high quality eco friendly products. I was really impressed but the quality and comfort of the fabric even though it is made from recycled plastic. The app is also super easy to use. Great interface and great comprehensive design lab.
Thank you for your wonderful feedback! We appreciate your comments about our products and highlighting our sustainable and environment friendly products. We assure you that we will continue to provide premium quality products and exceptional services to you and to your customers. We hope you continue enjoying our services!
Sincerely,
Anton
NovaTomato Team
Very easy to use website and great selection of products.
Polos came out amazing!
Colors were vibrant and delivery was quicker than I've had with other sites.
Thank you for your feedback! We're thrilled you had a positive experience using our website and were satisfied with our product selection. We take pride in delivering high-quality products, and it's rewarding to hear your feedback. Our team works diligently to ensure our printing and production processes yield excellent results, and make every effort to fulfill orders promptly without compromising on quality.
We appreciate your support and look forward to serving you with even more fantastic products in the future!
Best regards,
Anton
NovaTomato Team
Very disappointing from a designer's perspective. Most of the products do not have extensive size choices even if there are many so-called size options, and most are "Out of Stock" and have been for months. Not impressed. I am not addressing the quality of the "merch" as the app never had enough design mojo to bother ordering samples. Also, bringing anything to the attention of customer care led to repeated and repeated emails wanting to know "How are we doing?" Not so good, try offering products that are in stock or quit bothering to offer them. And get off your "tiny people" notions of fashion, please.
We apologize for any disappointment you experienced as a designer. We understand the importance of offering a wide range of sizes and acknowledge that we have fallen short of your expectations. We regularly update our product offerings, so please stay tuned with us.
We also appreciate your feedback on our design options and Customer Care emails. Your input is valuable, and we will strive to enhance our offerings and communication. Thank you for bringing these concerns to our attention as we continuously work to improve the customer experience.
Sincerely,
Anton
NovaTomato Team
For the most part, the quality is good. When I had an issue with a sample, Customer Service was able to assist and the response time, when it came to a follow up, was very prompt with a resolution. The production to delivery time is longer than I anticipated so just plan to order way in advance to have product/samples in a timely fashion.
Thank you for providing your feedback! We greatly appreciate your positive comments about the quality of our products and the excellent assistance provided by our Customer Service team. Resolving issues promptly is a top priority for us, and we're glad we could assist you effectively.
Regarding the production time, we want to emphasize that it is an important aspect of our commitment to delivering products of the highest quality. Our team takes great care in crafting each item to meet our stringent standards, ensuring that you receive the best possible product. Also most of our products are all-over print which takes longer time. We constantly strive to improve our processes and reduce lead times while maintaining the exceptional quality we're known for.
Thank you once again for your valuable feedback. We look forward to serving you even better in the future.
Best regards,
Anton
NovaTomato Team
Well, the design lab is great in theory, but the colors on the mock ups DO NOT match what actually comes on the products. And it's not even close. Then there's the sizing chart. Pay very close attention to that. I ordered the largest polo shirt they offer and it was at least two sizes smaller than what would fit me. I spent countless hours designing almost 100 products for my store and now can't use any of them.
Don't bother with customer service, they will just give you the runaround and ask you a million ridiculous questions and then tell you you're just out of luck if you want a refund.
I could have probably dealt with the color issues, but the tiny sizes the garments come in puts this company that I had high hopes for in the "nope" bucket.
We appreciate your valuable feedback and sincerely apologize for the issues you encountered with our products. We deeply regret that they did not meet your expectations. We understand your concerns regarding color accuracy, as it can be challenging to achieve a perfect match due to various factors such as display monitor settings and fabric variations. Nevertheless, we are committed to improving in this aspect.
Please be assured that we are actively addressing the sizing concerns raised by our customers. Our products are produced in accordance with our size chart. We greatly value customer feedback and take it seriously as we continuously strive for improvement.
We're sorry to hear about your customer service experience. Your input helps us improve, and we hope to have another chance to meet your expectations in the future. Thank you for your patience and understanding.
Sincerely,
Anton
NovaTomato Team