レビュー (27)
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Very disappointing from a designer's perspective. Most of the products do not have extensive size choices even if there are many so-called size options, and most are "Out of Stock" and have been for months. Not impressed. I am not addressing the quality of the "merch" as the app never had enough design mojo to bother ordering samples. Also, bringing anything to the attention of customer care led to repeated and repeated emails wanting to know "How are we doing?" Not so good, try offering products that are in stock or quit bothering to offer them. And get off your "tiny people" notions of fashion, please.
We apologize for any disappointment you experienced as a designer. We understand the importance of offering a wide range of sizes and acknowledge that we have fallen short of your expectations. We regularly update our product offerings, so please stay tuned with us.
We also appreciate your feedback on our design options and Customer Care emails. Your input is valuable, and we will strive to enhance our offerings and communication. Thank you for bringing these concerns to our attention as we continuously work to improve the customer experience.
Sincerely,
Anton
NovaTomato Team
Wasted time designing a bunch of items I'm unable to order (no shipping to Hawaii though we're part of the US!). Incredibly disappointed!
We are delighted to announce that we have expanded our shipping services to include Hawaii. You should have also received an email from us regarding this update.
We sincerely appreciate your patience and understanding throughout this process. Rest assured, we remain committed to delivering premium quality products and exceptional service to both you and your customers. We hope that you continue to enjoy our services.
Sincerely,
Anton
NovaTomato Team
Tried many POD, but I have never seen such high-quality service. My imagination can run wild with this website, they have brilliant designs and a pattern generator feature. Very good service by team Novatomato!
Thank you for your wonderful feedback. We have provided our best efforts to give exceptional services and premium products and we promise to continue this aspect as we grow. All our teams have exerted great efforts and talents to build our website and we appreciate your feedback with this. Please take note that in case you have any questions or you will be needing our assistance, you may contact us through support@novatomato.com and we will be reaching out to you as soon as possible.
Sincerely,
Anton
NovaTomato Team
It was great very easy to use It downloaded very quik and i am for sure going to be using this a lot in the future
Thank you for giving us a review! We do appreciate your valued time and effort to share your review with us and the community. Your satisfaction is important to us, your feedback, and suggestions are appreciated and help us deliver a better customer service experience. Thank you for making it NovaTomato.
Sincerely,
Anton
NovaTomato Team
Well, the design lab is great in theory, but the colors on the mock ups DO NOT match what actually comes on the products. And it's not even close. Then there's the sizing chart. Pay very close attention to that. I ordered the largest polo shirt they offer and it was at least two sizes smaller than what would fit me. I spent countless hours designing almost 100 products for my store and now can't use any of them.
Don't bother with customer service, they will just give you the runaround and ask you a million ridiculous questions and then tell you you're just out of luck if you want a refund.
I could have probably dealt with the color issues, but the tiny sizes the garments come in puts this company that I had high hopes for in the "nope" bucket.
We appreciate your valuable feedback and sincerely apologize for the issues you encountered with our products. We deeply regret that they did not meet your expectations. We understand your concerns regarding color accuracy, as it can be challenging to achieve a perfect match due to various factors such as display monitor settings and fabric variations. Nevertheless, we are committed to improving in this aspect.
Please be assured that we are actively addressing the sizing concerns raised by our customers. Our products are produced in accordance with our size chart. We greatly value customer feedback and take it seriously as we continuously strive for improvement.
We're sorry to hear about your customer service experience. Your input helps us improve, and we hope to have another chance to meet your expectations in the future. Thank you for your patience and understanding.
Sincerely,
Anton
NovaTomato Team
For the most part, the quality is good. When I had an issue with a sample, Customer Service was able to assist and the response time, when it came to a follow up, was very prompt with a resolution. The production to delivery time is longer than I anticipated so just plan to order way in advance to have product/samples in a timely fashion.
Thank you for providing your feedback! We greatly appreciate your positive comments about the quality of our products and the excellent assistance provided by our Customer Service team. Resolving issues promptly is a top priority for us, and we're glad we could assist you effectively.
Regarding the production time, we want to emphasize that it is an important aspect of our commitment to delivering products of the highest quality. Our team takes great care in crafting each item to meet our stringent standards, ensuring that you receive the best possible product. Also most of our products are all-over print which takes longer time. We constantly strive to improve our processes and reduce lead times while maintaining the exceptional quality we're known for.
Thank you once again for your valuable feedback. We look forward to serving you even better in the future.
Best regards,
Anton
NovaTomato Team
Really beautiful elegant and resourceful! Great time designing cant wait to launch my store! Thank you all!
Thank your for your wonderful feedback! With your kind words, we are more eager to provide exceptional assistance and services as well as premium quality products! We assure you that we will aim to reach your customers with satisfaction on the products that they will order from your store! Kindly let us know any questions or feedback you want us to address and you may email us at support@novatomato.com. Have a great day!
Sincerely,
Anton
NovaTomato Team
I like their customization option. They give fast shipping and provide value for your money, and their customer service was beyond my expectation. Super helpful, nice, and polite, Thank you team Novatomato for helping me.
Thank you for giving us a review! We assure you that we will continue to provide exceptional service and an accessible interface. Customer satisfaction is important to us, and all your feedback and suggestions are appreciated and help us deliver a better experience. We hope you continue enjoying our services!
Sincerely,
Anton
NovaTomato Team
J'aime beaucoup les produits de qualité. Le seul problème pour moi c'est la conversion en devise canadienne qui me laisse très peu de marge de manoeuvre pour faire un profit intéressant. Mais le fournisseur et l'application la plus intéressante.
Thank you for your feedback! Your input regarding our products and services is greatly appreciated and will undoubtedly assist us in making future improvements. As a team, we are committed to listening to our valued customers, and we can assure you that further updates and enhancements are in the works. Please stay tuned for future announcements!
We sincerely hope that you will continue to enjoy using our services.
Best regards,
Anton
NovaTomato Team
They offer so many customization features. But I wish I could customize the package as well. Willing to see this feature in the app.
We appreciate you taking the time in leaving us a review! We do assure you that your voice is heard and we always try our best to exceed customer’s expectation. You can visit our website for future updates. You can also contact us through email at support@novatomato.com or chat with us on our website. Any more questions and feedback will be very helpful for us to improve more.
Sincerely,
Anton
NovaTomato Team