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Customer service is quick to respond but aren't quite across the Shopify platform, or just how eCommerce stores work. We intended to use their pop-up quiz but found it would take way too long to set up for stores like ours with 1000+ products. You need to select the products that match a selection of quiz answers manually, rather than being able to overlap collections or use tag-based filtering. We'd be back in a heartbeat if this was fixed.
Poor customer service outsourced in Philippines. I tried the quiz module who does not have the features we are looking for. I spoke to Inna from customer service, who is terrible... Firstly, she has tremendous problems to understand advanced questions on the product. Secondly, when she does not understand, she stop answering the conversation and let our team in the dark. Incompetent from a to Z.
Octane AI's Customer Success Manager here, and I'd like to thank you for the honest feedback.
We're sorry to hear that you did not receive the support experience you were hoping for. We definitely appreciate the time your team took to try out our app and are interested in listening to any further feedback your team has for us.
We'll be reaching out in a follow-up and will be happy to answer any questions or concerns you have for Octane AI.