Okendo: Product Reviews & UGC

So bad support. Near to a week to talk to them. They don´t solve anything, so we have to unistall the app

UPDATED: To use Okendo, you must enforce both name and surname in customer records. It misses all customers without a registered surname. I've reported this bug to the support and received a strange "it's a feature, not a bug" response and seemingly no intention to correct it. So, please take care of it on your store side if you intend to try Okendo. --------------------------- We expected the review app to look aesthetically pleasing, trustworthy, and manageable at a price point we could afford. After going through several alternatives, Okendo ticked all the boxes. Their essentials plan is perfect for smaller businesses. The widgets look great and can be adjusted to fit our branding (you can even customize stars with SVGS, how about that!). They have photo reminders for reviews that help you curate much better reviews, which are now also available in their essentials plan. One problem we faced with the other review apps was that the badges and similar extras took away from the look and feel of the store. Okendo does not force us into any, and we don't need them). The availability of grouping is yet another advantage. Suppose you sell products that are similar to each other. Different colours and designs of the same product can be grouped to share the reviews. This option is incredibly beneficial when you have low reviews for one design but high on alternative colours. Review moderation is easy, and the dashboard is also ok to navigate. Finally, support is also extremely helpful. So... Okendo was the best choice for us, and I think it will also be the best choice for many others.

I was having issues installing the app - my contact suggested I go to the chat on the Okendo website as he was out of office. The chat with Shiela resolved my issue so I can start using the app on my site. Thank you!

Review edit 3/10/2020 : Previously I gave a negative review because the price of this application is different from similar applications. The team from Okendo contacted me and offered me a solution to try this application even longer to compare the conversion results obtained from this application with other applications. I really appreciate for every offer they submit, it seems fair enough for them, at least I tried it first before deciding to give them a negative review. One thing that should be appreciated is that they have a friendly and responsive team and excellent service.

I tried the app, signed up for 20$/month but couldn't use custom HTML templates so I uninstalled it. Then the customer service reached out to me and explained that there is a solution by integrating with Omnisend send. That app is another 16$/month, but fine, let's try it.

I installed Omnisend, then cannot find how to integrate it with Okendo, I reach out to the customer agent, who then tells me that this feature costs 300$. I replied that I won't spend that much just to be able to send emails, which should be a basic feature. The agent comes back to me questioning my reasons and wondering if I could just style my emails instead of using HTML template.

Please dont' waste your customers time, if you don't have a solution it's fine, but don't lure me into testing something to later find out it costs 15x more. Also don't question your customers need, it's better to miss a sale than to ridicule yourself like that.

Just downloaded Okendo and so far really impressed. Everything is very intuitive and it has so many features and the editors are in-depth in terms of customizability. Customer support also answered my chat at 11pm and sorted my first issue within minutes.

Outstanding app! I tried a few review apps for my store and finally was able to confidently settle down once I installed Okendo. What sold me on this app at the end was the service! The Okendo team worked with me diligently to get the review carousel, reviews page, and reviews on the product page looking exactly as I'd like. They even helped me set up my review request emails. Okendo is not only my favourite review app, it is my favourite app, period!

Where to start? I've done my research, used both Shopify Product Review app and Stamped.io, and I have to say, neither can hold a candle to Okendo. Not only does it integrate with everything, it's super versitle. Look at the examples on their site, and even at my own, and you'll see that review widgets can look similar, or completely unique if you want. If you want a review platform that you'll be proud of, Okendo is the way to go. Can't recommend them enough!

We are still working through the setup and evaluating Loox as well. The reason we leave this review is to point out the good service and flexibility from the Okendo team (Meriem is handling our migration). All changes are made relatively fast, communication is great and they really care about you understanding the features and walking you through the app. We are missing some features from our current judge.me app, but the team took the feedback and hopefully they can be eventually developed. The app overall is great. I wish the Klaviyo integration was available on the lower plan instead of the $299.