Okendo: Reviews & Loyalty

Okendo had such an easy setup and the team was always on top to assist us! The admin is very use to use and with such little learning curve. Highly recommend!

Shiela was absolutely great!! She was quick to respond to my questions. Resolved my requests that I had. Also very nice which I appreciated! She deserves a raise

Update:
Problem resolved, so far app is working fine.

Initial review:
This app seems like it would be quite good. Unfortunately hours of "system delays" as stated by support meant could not actually see if the app worked.

On the positive side, support was responsive.

Probably the best onboarding experience I had had, ever. Nands was amazing at every step and I really felt like I could ask anything and get a response within a few hours, if every app was this useful and every onboarding this smooth my life would be much easier!

The Okendo team will do whatever is necessary to make sure the experience with their platform is excellent. The onboarding team did their very best to make sure we launched on time and according to our specifications and needs.

Easy to install. Love the format and the tools. So great! Helpful customer service, too. We've had Okendo up for 3 weeks and it's so easy to use!

We had a very smooth transition onto Okendo. Their documentation is clear and the UX of the app is intuitive. Additionally, our Customer Success Manager is approachable and attentive. Their help made the onboarding process a breeze. Highly recommend this app to anyone considering a new reviews platform. We also quite like their Q&A feature!

Vanessa from Okendo has provided the best support I have received with any Shopify app. Not to mention, the app itself is fantastic! The Okendo team were able to help with reviews duplicated between stores, setting up Klaviyo integration and much more. I have noticed a huge increase in customer reviews being submitted since switching from the generic Shopify Review app to Okendo. I highly recommend this app!

The Okendo team is incredibly organized and efficient through the entire process—sales through implementation. In addition to a seamless integration to obtain and post reviews, Okendo also provides the ability to customize attributes to obtain insight into customer preferences—a great asset!

So far, so good. Integration and initial rollout has been smooth, and support has been fast and helpful.