Okendo: Reviews & Loyalty

We’ve had a truly great experience partnering with Okendo. The platform integrates seamlessly with our website and other consumer engagement tools, which has made both setup and day-to-day use easy. Their team has been consistently supportive and responsive over the years, always just an email away when we need help. We genuinely enjoy working with Okendo and highly recommend them as a trusted partner.

It has been such a great experience working with Okendo and their team. Our CSM Kerry has been able to offer us great insights and suggestions along the way. Okendo offers a very hands-on team to help with implementation and set up of different features which is one of my favorite things about them! Okendo is one of those teams that is truly invested in the success of their products, but more importantly the success of your company! Would highly recommend.

The platform is very intuitive and organized. It has allowed us to train our teams on how to manage and respond to reviews and questions to give the best possible support to our customers. Highly recommend.

Amanda Calderon has been super helpful in showing us how to use this platform to it's fullest. She was super nice and friendly and walked us through how to fully optimize Okendo to help our business! Excited to see the new features coming up in the future!

We’ve been longtime Okendo users and continue to stick with the platform because it just works—and works well. The UX/UI is intuitive, easy to navigate, and makes managing reviews feel simple instead of cumbersome. The on-site presentation is clean, flexible, and genuinely elevates the customer experience, which is a huge reason we’ve stayed with Okendo over time.

What really sets Okendo apart, though, is the team. They’re consistently proactive about recommending new ways to better leverage the platform, not just answering questions when something breaks. Roy, Chase and Milagros have been especially fantastic partners—thoughtful, responsive, and clearly invested in helping us get the most value out of the product.

While we rely on other tools for syndication, Okendo remains our go-to for on-site reviews because of its ease of use, strong merchandising impact, and the people behind it. Highly recommend.

We've been using Okendo for over 3 years and have had a great experience. Their support team responds in a timely manner and are very helpful when we have questions or need support. Our new customer success manager, Andre Saldanha, is awesome and has been really helpful in ensuring we're using the tool to its fullest extent. We get most of our reviews from Bazaarvoice, so I would love to see them add an integration that uploads those reviews automatically rather than exporting using an Okendo specific template. Other than that, really intuitive and easy to use platform.

Okendo's surveys have been incredibly valuable for our marketing strategy. We're able to gather real customer insights like what they need, what they like, and what they want us to create next, and use that data to build highly targeted campaigns.

The platform is super easy to use, which makes deploying surveys and analyzing responses seamless. Our reps are always so helpful, responsive, and genuinely invested in helping us get the most out of the platform.

We have had a great experience with Okendo so far. Everything has been seamless and the customer service is great. They are very good at keeping us up to date and in the loop with product features to optimize our use of their technology!

Great experience working with Okendo, intuitive back end, great analytics, integrates with our headless set up seamlessly.

Our customer success manager, Laura Gomez, has been ABSOLUTELY AMAZING! We are still trying to leverage Okendo to its full potential but we see a lot of positive impact on our business and retaining loyal customers.