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Omega Order Tracking , 172 arvostelua

Lukumäärä luokitustasoa kohden
  • 96 % arvioista on 5 tähteä
  • 2 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 0 % arvioista on 2 tähteä
  • 1 % arvioista on 1 tähteä
29. marraskuu 2023

I am extremely pleased with the customer service experience of this app! No matter what issue I encountered, their team always responded with outstanding professionalism and impressively patient assistance.

What impressed me the most is the swift resolution of issues. I've faced some technical challenges, but each time, the problems were resolved in a short period. Their technical support team is not only efficient but also friendly, always willing to help me tackle any concerns.

This kind of professional, efficient, and friendly customer service instills in me a stronger confidence in using this app. Thanks to your outstanding team for providing such excellent support and service to users!

Yli vuosi sovelluksen käyttöä
Synctrack vastasi 1. joulukuu 2023

We're beyond thrilled to hear about your extremely positive customer service experience with our app! 🌟😊 It's fantastic to know that our team has consistently demonstrated outstanding professionalism and provided impressively patient assistance, no matter the issue you encountered. We take pride in delivering swift resolutions to technical challenges, ensuring a smooth experience for our users. If you have any further questions or need assistance, please don't hesitate to reach out. We'll be here to support you every step of the way! 👍🤗

24. marraskuu 2023

My experience using Omega Order Tracking has always been positive. What makes it so positive is that their support is phenomenal. I had the pleasure trouble shooting my problems with Lynn who not only responds quickly but helps me solve my problems quickly.

I discovered something that I needed to get fixed by the Omega Dev team & Lynn was able to engage the team and get back to me with the working solution in a day. 10/10 service

28 päivää sovelluksen käyttöä
Synctrack vastasi 26. marraskuu 2023

We highly appreciate you taking the time to post a review here. 🥰 🥰🥰 It's a pleasure to have you as a user, and hope you keep enjoying the app. We are always happy to help in any way we can, and we are available anytime. Thanks so much for 5 stars! 🌟

30. marraskuu 2023

Great customer service and quick response time. All questions about their app and integrations were answered with precision and in depth. The tracking app is amazing since it allows you to connect it directly to your store so customers dont have to leave your page. Amazing app. Definitely highly recommend. I am very satisfied

Deal Comfort
22 päivää sovelluksen käyttöä
Synctrack vastasi 3. joulukuu 2023

Thank you so much for your incredible feedback! 🎉 We're thrilled to hear that you had a great experience with our customer service team and that they provided quick and precise answers to your questions. 😊🚀 Your satisfaction means a lot to us, and we're grateful for your recommendation. If you ever need further assistance, we're here to help. Thank you for being a highly satisfied customer! 🌟💯

9. marraskuu 2023

I recently had the pleasure of using this order-tracking app, and I must say that the customer service experience was nothing short of exceptional. This app has made it incredibly easy for customers like me to track our shipments, and the customer support team has gone above and beyond to ensure a smooth and hassle-free experience.

8 päivää sovelluksen käyttöä
Synctrack vastasi 10. marraskuu 2023

We're delighted to hear about your exceptional customer service experience with our order-tracking app! Making shipment tracking easy for customers is our goal, and it's fantastic to know that our support team went above and beyond for you. If you ever have more feedback or questions, feel free to reach out. Thank you for sharing your positive experience! 😊🌟

6. lokakuu 2023

An excellent and simple app, and support is always with you if you need any help. I recommend it

Judy hair
Noin kuukausi sovelluksen käyttöä
Synctrack vastasi 10. lokakuu 2023

💗💗💗 We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Many thanks for your kind words!

16. lokakuu 2023

DO NOT USE THIS APP. If you want your customers to file chargebacks because they can't properly track their order, then sure use this garbage tracking app. Let me tell you everything that's wrong with this. The price was appealing, but now I see you get what you pay for. The customer support is RETARDED. Like actually, you can provide them pics of the syncing issues, even explain properly step by step your issues, then they are asking you the same questions like bots. They are also VERY lazy and mentally slow. They just do not understand basic stuff, they don't have common sense and something is clinically wrong with their brains. So many syncing issues and customers cannot track properly. It's a nightmare and I am going back to my other tracking app while i look for another one in the meantime. I rarely write reviews, but this app affected my money by customers filing chargebacks due to not being able to track due to errors on this trash app's end. GARBAGE!

Velora Vibe
9 päivää sovelluksen käyttöä
Synctrack vastasi 17. lokakuu 2023

Dear everyone at Velora Vibe team,

We are genuinely sorry for the negative experience you've had with our tracking app and customer support. We deeply value your feedback and will certainly learn from your comments to improve our services.

We understand your frustration with our customer support team and their handling of the syncing issues. We take these concerns seriously and will work diligently to ensure our team can provide more efficient and effective assistance in the future.

Regarding the tracking issues, we have investigated the problem and found that some orders on Shopify had incorrect courier names initially, which led to issues with our app's tracking updates. We have now addressed this issue based on your feedback, and we sincerely apologize for any inconvenience it may have caused.

Your feedback is invaluable in helping us enhance our app and better serve our customers. We are committed to delivering a smoother and more reliable tracking experience moving forward.
Thank you again for taking the time to share your feedback.
Kaylee - Leader of Omega customer support team

28. syyskuu 2023

nice customer service! quick response!

Yli vuosi sovelluksen käyttöä
Synctrack vastasi 29. syyskuu 2023

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

8. elokuu 2023

I just wanted to take a moment to express my gratitude for the wonderful assistance I received from the customer service representative at Omega Tracking. I was facing a bit of a snag while setting up the app, specifically with removing the Google Translate widget from my page. I reached out through their app chat system and was fortunate enough to connect with an incredibly friendly and helpful individual.

Not only did they patiently guide me through the steps to resolve the issue, but their warm and approachable demeanor truly made the entire experience pleasant. It's not every day you come across such great customer service, and I wanted to make sure their efforts didn't go unnoticed.

Thanks to their guidance, I was able to smoothly complete the setup process and provide my customers with the seamless tracking experience I had hoped for. I'm excited to see the positive impact this will have on my customers' shopping journey.

Once again, a big thank you to the Omega Tracking team and especially to the customer service representative who went above and beyond to assist me. Your support is greatly appreciated!

Little Stitchery
Noin kuukausi sovelluksen käyttöä
Synctrack vastasi 9. elokuu 2023

Thank you for taking the time to leave us such a fantastic review! We’re happy to know that you loved your experience with our app and the support team. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback!

29. elokuu 2023

Great Customer support, Also great tracking app The support team helped me customize the tracking page.

Blazing Sabers
Noin kuukausi sovelluksen käyttöä
Synctrack vastasi 31. elokuu 2023

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Omega - Order Tracking
app. We look forward to serving you for many years to come!

30. lokakuu 2023

The app offers excellent value for money, and the customer service experience with OMEGA is exceptional. Anna, the representative, was incredibly patient and guided me through the entire process step by step when I didn't know anything. Highly recommended.

Soto Studios
Noin tunti sovelluksen käyttöä
Synctrack vastasi 1. marraskuu 2023

Thank you for taking the time to leave us such a fantastic review! We’re happy to know that you loved your experience with our app and the support team. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback!