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I've been reaching out to the Omnisend support team for help. By far, there was no response at all, not even an automated response (I thought they were the experts on this).
12.15 update: Baarath from live chat solved my problem really quickly. If you suffer from a non-response problem like me, give up emailing and talk to them on live chat.
Hello and thanks for taking the time to leave a review!
We're sorry for any hassle you faced with our support, but we're thrilled to hear that Baarath swiftly sorted things out for you through live chat!
We looked into it thoroughly but couldn't find any emails from the inbox you used to register your store. If you happened to use a different email, no worries! Just give our team a shout, and we'll get things sorted for you.
Remember, we're here 24/7 to help. Whether it's through in-app chat or via email at support@omnisend.com, feel free to reach out if you have any questions or need assistance.
Wishing you an awesome day!
Excellent and quick response to any challenges I have faced setting up work flows and creating emails. Baarath from the support team was excellent he took ownership of the issue I was having and solved it quickly.
The app helps a lot. Their customer service Kayque is professional and patient with all my questions. I recommend using this app.
Super responsive and helpful customer service to help me get started. They even send me video instruction! Thank you
We've only been using this app a week or two but I've said "this is amazing" more times than I can count.
The A/B testing is an incredible tool that's very accessible and has already helped us understand how to better communicate with our customers.
The one thing I've been frustrated with since transitioning from Shopify Email is that I can't access the images and products saved in my store. I'd like to be able to just "insert" > "product" like I did on Shopify and have it pull from the product pages. Instead I have to download and upload my photos to Omnisend.
BUT
All the other features and amazing customer service (thanks Karine!) has made that minor inconvenience easily tolerable.
Thank you for your wonderful feedback! We're thrilled to hear that you find our A/B testing tool incredible and accessible. We appreciate your suggestion about accessing images and products, and we'll certainly consider it for future improvements. Our team, especially Karine, is delighted to provide you with amazing customer service. We look forward to continuously exceeding your expectations! 🚀
I really enjoy using Omnisend! It's really intuitive and the online chat support is always there to help. Kayque helped me figure out an issue today in just a few minutes. Can't recommend Omnisend enough!
Very good feelings with this application and with the support service offered by Karine. Recommendable
We've tried them all! Mailchimp, Klaviyo, Campaign Monitor, even Emarsys. What we've come to enjoy use (and works so well) is Omnisend. Simple and easy to get up and running and it's tools help you top build engagement not just send eMail. I'd def. recommend giving Omnisend a go as you get an enterprise level product wrapped into an easier to use interface that sends breautiful eMail and SMS. Great product and also a free tier!
Beran from Omnisend provided incredible support and guidance on the queries I had. Appreciate Omnisend's support team and the great lengths they go to support their customers.
easy to use and good pricing, I have learned to build emails and segments. I like this email tool just fine, I have it one both my Shopify stores