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Customer support was very quick, patient, and professional; they helped me resolve the domain verification issue.
Really appreciate you highlighting the team's work on this. Getting domain verification handled quickly keeps everything on track, and we're happy the team could make it smooth for you. Thanks for trusting us to help you through it!
Omnisend is so easy to use for new shops and really helps you understand email marketing, We are very happy and looking to upgrade our plan soon.
It's great to hear that our platform is making email marketing feel approachable as you're getting started! When the tools are intuitive and help you learn along the way, you can build momentum fast. Exciting to hear you're ready to scale up!
I just noticed that images on my Abandoned products list (which is generated by Omnisend) is loading in their full size 1MB (which is already compressed).
Support suggested me to resize and compress my images more!
Insane, this is ridiculis! Why you can't make smaller image size to reflect the image size on the email? This is so simple and so easy to implement.
Now my emails tooks ages to be loaded!
Thank you for taking the time to share your experience. We’re sorry to hear how frustrating the setup process felt and appreciate the opportunity to clarify the points you raised.
Regarding domain validation, we can see that your domain was successfully validated. When multiple tools attempt to use the same DNS records, conflicts can occur, but once the records are aligned, validation completes as expected.
Regarding pricing, Omnisend plans are based on the total number of contacts in the account, not just the number of emails sent. This is outlined on our pricing page and helps support deliverability, automation features, and overall platform usage, though we understand it may feel different compared to other tools.
About the delivery rate, our logs show that the majority of failed deliveries were hard bounces caused by recipient mailboxes that were unavailable, non existing, or full. This points to list quality rather than a sending issue on our side. Omnisend attempts delivery to the addresses provided, and we surface bounce data transparently so customers can address underlying list problems. In automated workflows, this is often linked to invalid signups or bot activity, which is why our team recommended adding additional protections like CAPTCHA or more advanced bot prevention.
Our team provided concrete steps designed to improve deliverability, and the recommendation to review Shopify was simply part of eliminating any external factors that may affect data being sent to email tools. While this process can be frustrating, it’s intended to quickly narrow down the true source of the issue.
We’re always happy to continue the investigation or review your setup again, and our support team remains available to support your business and help you achieve better results.
Beran is a legend. He happily walked me through the changes needed instead of just forcing me to read the articles.
To be honest one of the reasons I was reluctant to move from Klavyio to Omnisend was the difference in the support level. But this helped us finalise our decision.
Great work!
Thank you for sharing this. We’re pleased that Beran and our support approach helped remove uncertainty during your transition and made the decision to move forward feel confident. Providing clear, hands-on guidance is an important part of supporting teams as they grow with Omnisend.
great app - very helpful videos walking you through tasks - don't need experience with coding and get fabulous emails!
Thanks so much! We designed Omnisend so anyone can create professional emails without needing to code. It's great to hear the video guides are helping you get results quickly!
Very new to this, but my first campaign was very easy to create and worked in with Shopify very succinctly. Hopefully it goes well!
Appreciate you sharing this! When your first campaign comes together easily and syncs seamlessly with Shopify, you're set up to see real results. We're with you as you build this success.
I just spent hours setting up all automations, flows, and logic only to find out that Omnisend forms don’t embed and popups won’t show at all on my site.
I contacted support and spoke with Irem, and honestly, this was the worst support experience I’ve had on Shopify in years.
They:
blamed the Horizon theme (false)
claimed custom HTML can’t be injected (also false)
said they “checked the code” and found nothing (despite screenshots and the code being there)
offered zero actual debugging or solution
passed responsibility back to me instead of fixing their broken app
Every excuse, no ownership, no fix, just deflection.
I’ve worked with dozens of Shopify apps. When something breaks, good teams help you solve it.
This team just tried to make it not their problem.
At this point it’s clear: they want the subscription, not the responsibility.
Extremely disappointed.
Hours wasted.
And absolutely unacceptable support for a paid app.
Thank you for sharing this feedback. We understand how discouraging it is to put significant time into setting up automations and forms and then run into issues with them not appearing on your site. We’re sorry to hear that the support experience didn’t meet your expectations.
When forms or popups don’t display, it’s typically related to how the required storefront script is loading on the live site, or how and where the embed is placed within the theme. Depending on a theme’s structure or customizations, code that looks correctly added in the editor may not render on the published storefront in the same way. This is a common Shopify behavior and doesn’t indicate misuse or error, but it does impact whether forms can load and display.
Because of Shopify’s permissions, our support can’t directly access or modify a merchant’s theme files. When the necessary snippet or embed placement can’t be detected from the live storefront, the only path forward is to guide placement at the theme level so it loads site-wide, then continue validating from there. We understand how this can feel like slow progress when you’re actively trying to move quickly and launch.
We want to reassure you that our goal is to help move things forward, not deflect responsibility. A senior specialist is currently involved and continuing the troubleshooting with you to reach a clear resolution. If you’re open to continuing, we’re here to support you every step of the way.
I am loving Omnisend! As someone newly launching a product they have been so helpful and it has been so easy to use.
Thank you so much! Launching a product is exciting (and a lot of work), so we're thrilled we could make the marketing side simpler for you. Our team is here whenever you need us as you scale. Congrats on the launch!
We recently integrated Omnisend for email and SMS marketing on our Shopify store IKONIAN, and the experience has been excellent so far.
The platform is very intuitive, well designed, and makes it easy to set up professional email flows, pop ups, and automations without feeling overwhelmed. The email editor is clean, fast, and flexible, and the built in templates are actually usable out of the box.
What really stands out is how smoothly Omnisend integrates with Shopify and how clearly everything is laid out from subscriber growth to campaign performance. It feels like a tool built specifically for ecommerce, not a generic email platform.
We’re still early in our journey, but onboarding has been smooth and support has been responsive. Definitely a solid choice for brands looking to grow with email and SMS marketing.
Thank you for sharing your experience. We’re glad Omnisend’s intuitive design, ecommerce-focused features, and Shopify integration are making it easy to set up flows, automations, and campaigns without unnecessary complexity. It’s great to hear onboarding has been smooth and support responsive as you begin scaling your email and SMS marketing.
Super user friendly and great customer support.
Thanks for the kind words! We're glad the platform feels intuitive and that our support team has been helpful. When things run smoothly, you can focus on what matters most, driving growth and results for your business.