Arvostelut (5 963)

Kokonaisarvio
4,7
Lukumäärä luokitustasoa kohden
  • 90 % arvioista on 5 tähteä
  • 5 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 4 % arvioista on 1 tähteä
9. marraskuu 2023

Thanks to Matija, I have omnisend installed on my shopify store. Thank you for your support!

VEGEA
Bulgaria
Yli 2 vuotta sovelluksen käyttöä
6. joulukuu 2023

We are a company that uses Omnisendi in Turkey. It helps us a lot in sending e-mails to our customers or gaining new subscribers. Thanks to Mr. Deniz, who is in the Support team, we can implement many workflows and automation in case of problems we experience. This is the best e-mail application available on Shopify.

Argimo
Turkki
Noin kuukausi sovelluksen käyttöä
23. marraskuu 2023

Great Features, Love the real time SYNC and seamless integration with SHOPIFY !
Customer Support is excellent, shout out to BERAN who helped us :)

IFFYS Europe Online Store (EU)
Unkari
Vuosi sovelluksen käyttöä
11. joulukuu 2023

Intuitive interface, smooth process, never had a problem. Great support is a plus!

Rug the Rock
Kanada
Yli vuosi sovelluksen käyttöä
Muokattu 30. maaliskuu 2024

After using this for a while we decided to delete the app

Some support team is great in understanding your questions then address them directly, most others do not have a clue - they kept sending emails asking for more information which is already provided

Vshine Silk and Shine
Yhdistynyt kuningaskunta
7 kuukautta sovelluksen käyttöä
Omnisend vastasi 1. huhtikuu 2024

Hi there,

We genuinely regret to learn about your recent experience. It seems some of our support team members may have missed the mark on this occasion, and that's not what we strive for. We're dedicated to ensuring a seamless experience for our users, so it's disheartening to hear we fell short.
Our senior support representative has reached out to gain further insight into the issues you encountered. Please feel free to connect with them via chat.
Your feedback is invaluable, and we're committed to enhancing our support process based on it. Thank you for taking the time to share your thoughts with us!

18. maaliskuu 2024

I'm so grateful for Beran helping me with my domain authentication issues. Thanks to him, I solved the domain issues I couldn't solve by myself over the last three weeks, within minutes!

annahase
Japani
10 kuukautta sovelluksen käyttöä
4. tammikuu 2024

Exceptionally helpful and effective support that solves all your issues fast. I highly recommend the application.

Rejuva Fresh
Yhdysvallat
Yli vuosi sovelluksen käyttöä
1. helmikuu 2024

Great product, works well. Support is a breeze. We had an issue with verification of emails for sending using the new DMARK/DKIM setup, but Maria helped us solve it in a blink. Top support, great product.

Linda's Kitchen
Yhdysvallat
4 kuukautta sovelluksen käyttöä
5. tammikuu 2024

Useful app with lots of great features. Awesome support - thank you, Karine!

COMFYIST
Yhdysvallat
Vuosi sovelluksen käyttöä
Muokattu 3. heinäkuu 2024

Update: 03.07.24
A strange issue started occuring on this app from May 19 which I reported to the Team on June 2nd. Issue as follows - Contacts from Shopify does not sync properly. Email as separate contact, phone number with my country code as separate contact, same phone number with different code (+1) as separate contact, same phone number without country code as separate contact. It's been 30 days and there has been no solution. And I already paid for July. They are blaming it on checkout customization, unfortunately there is none. Also because of this, the contact list keeps piling up and I have to pay more. But it also shows to clean up the list. Again, I have to pay for cleaning. If not cleaned, the campaigns can't be sent. I can't delete or make changes because the so called support team asked me to keep it so they can "investigate". Yet no response or resolution. Reaching out to them every 2 working days, where they assign me to different agents even on shopify ticket or say something that doesn't resolve the problem and ask for more time only. When asked about why I had to pay when I can't do anything with this app, they simply said Freeze it or cancel subscription. This can never get worse with them. PS: It's my 4th year with them and that's how they treat their customers.

I recently transferred domain and migrated from WooCommerce to Shopify! And had a lot of doubts, questions, and sync issues on my account! This was smoothly resolved by the Team. They were very quick in responding as well as executing! Especially Beran from their team! I must say, he kept the thread open, followed up on the queries, and resolved it over 2 days! You are rocking team! 3years with Omnisend and counting!

Just Bumm
Intia
5 kuukautta sovelluksen käyttöä
Omnisend vastasi 4. heinäkuu 2024

Hello,

Thank you for sharing your detailed feedback and for being a loyal customer for the past four years. We sincerely apologize for the inconvenience and frustration you've experienced with the recent issue regarding contact synchronization.

Our developers are actively investigating the problem to find a resolution. We are also checking internally to see if we can expedite the process.

A senior representative has reached out to you to discuss this matter in detail. Please respond to the initial email for more information on the situation.

We appreciate your patience and understanding as we work towards resolving this issue. If you have any further concerns or need additional assistance, please feel free to reach out to us.