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Great .
Experienced an issue with upgrading to a bigger plan yesterday and Salma was amazing! Immediately offered solutions to the problem and contacted me when the issue was corrected.
Great app and great support. Kamilia helped me within minutes to find a solution! Great customer service.
Good!
I just installed the app and sent my first email with products during the introductory period. It was simple to use and start this process. Looking forward to trying other features.
I can see why they only have 4.6. There are so many reasons for that. Their app really sucks at the features and service!!!!!!
First, they did not connect the store to my primary domain, so all the URLs in automation emails ARE WRONG, and no way to change that unless to create a new account, which means I will lose all the campaign data. Now they blamed updating the primary domain in Shopify without telling them, which we did not do Second, they allow you to AB test the content, subject line, but not the sending time, and the report of the AB test is useless, and nothing helps you. Last, there are so many bugs in their system, most importantly, the support team is very unprofessional, slow reply and will ask us to wait 24- 48 hours for developers to fix it and it will take days to fix one small issue. I WOULD LIKE TO GIVE THEM 0 STARS IF I COULD!!!!
------------Jan 4th, 2022 Update
The data of campaigns on the downloaded file is NOT the same as the one in the report dashboard. DO NOT TRUST THEM ------------Jan 10th, 2022 Update
The support team still has not fixed their BUG, and no one gets back to me in live chat or email!!!! Be responsible for your business since you charge us for your service!!!
------------Jan 17th, 2022 Update
The support team said that they will check the URL issue with their developers and get back to me with the ETA but no message or any emails for 3 days. One URL bug, they are fixing it over 3 weeks still not gotten it resolved. I emailed Emily, stated that she is the customer support Tier 1 Team Lead at Omnisend, but no response at all. All they are doing right now is keep ignoring my issue.
------------Jan 20th, 2022 Update
Finally, their "Tech team" have the time to fix my URL issue of automation after 4 weeks I reported this. They noticed me it was working now, so I did the tests as they requested again and again. After 4 hours, everything is STILL WRONG. Completely wasted my time. Again, do not TRUST this APP.
Hello there, thank you for your feedback!
We are sorry you've found yourself in this situation. When integrating Omnisend with your Shopify store, you go through a connection wizard steps where you should enter information about your store, such as the store domain. Please note that we never modify any contact information about your store from our end without your permission.
Our support team has contacted you with two options on how to resolve this issue, one of which is to keep your store operational with no data loss and to have us change the domain link to the proper one. We will really appreciate your cooperation and will be eager to help you in resolving this matter.
We are looking forward to your reply!
Great email marketing tool, easy to use.
nice app, very good service
Updated review: Finally they added the segmentation feature to the standard plan. This is so helpful! I had some issues without segments but everything works very well now. Katherine of the support team is going an amazing job, her support is just great! Thank you very much Katherine.
Thank you for your honest feedback. Indeed you are referring to one of the advanced features available for our Pro plan users. Our Customer Support Team will reach out to you with possible alternatives in your situation. We truly hope to find the best solution for you!
Customer Success Team
Simple to use and professional results. Love the reporting and so far our 2 mailings have resulted in a doubling of traffic to our web store which was our intention. Easily imported addresses from our retail POS as well. Good tool.
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