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Baarath was a really big help. Thank you for having a quick replying team that are able to respond to any problem that may occur.
horrible couldn't connect to the store. customer support did not reach out to me. they say its a simple set-up but my situation was anything but simple
Hello and thank you for taking the time to leave a review!
We're sorry to hear that you've encountered issues while connecting your store. We also noticed that you're already in touch with our Support team, and they've assisted you with store connection.
They found out that the issue is stemming from the custom theme that you're using with the store. Please reach out to the theme developer for more insights on the issue.
Luiz was very helpful.
Solved all queries instantly.
Absolutely Grateful!
Great customer service!
People weren't wrong when they said Omnisend provides fantastic customer service. I was helped by Karine and she promptly addressed all of my questions.
I have installed this APP, but I have been unable to contact the customer service staff. The customer service icon on the APP is always gray, and nothing happens after clicking it.
How can I contact customer service staff?
And I can't find any way to contact customer service staff on your official website. I'm waiting for your reply. Thank you so much.
Hello and thanks for taking the time to leave a review!
We appreciate your feedback and apologize for the inconvenience. We're glad you still were able to get in touch with us to report the issue. We're happy to let you know that the problem that prevented you from clicking the chat button is now resolved!
If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.
Have a good one!
Es una excelente plataforma para ayudarte a automatizar y generar más ventas. El soporte es también excelente, nos han ayudado en todo lo que hemos necesitado, lo recomendamos
Customer service was excellent when I had problems setting up my marketing! Beran is the best. He walked me right on through the process taking his time. I never felt rushed. Can we request our support people? Because Beran is my guy! (SMILE)
Baarath was really helpful in verifying the new DNS settings!
Dilara Very patient and helpful 5 stars