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Omnisend has truly made things easier for my business. Their articles are super helpful, and their customer service is quick to respond and very helpful. The platform is easy to use, especially compared to others I've tried like Klaviyo, Yotpo, and Shopify Email. As a startup, their pricing fits perfectly with my needs. It's been a relief to finally find a tool that works well for me.
Hello there,
Thank you for your detailed review! We're delighted to hear that Omnisend has been a beneficial tool for your business, making things easier and providing valuable resources. It's great to know that our customer service has been responsive and helpful, and that our platform's usability and pricing align well with your startup needs. We're thrilled that Omnisend fits so well for you and look forward to continuing to support your business growth.
If you have any questions or need further assistance, we're always here to help!
So far it's been super helpful and easy to use once you get the technical part established! But the support is great to walk you through it!
Thanks a ton! 🚀 Getting through the tech stuff can feel like solving a puzzle, but we’re thrilled our support team could help you piece it together. Now you’re all set for email marketing greatness! If you ever need a hint, we’re just a click away!
I had an issue with my SPF records and was walked through the process by Sanya. She was great and knowledgeable and helped get my issue resolved.
Hello there,
Thank you for your feedback! We're glad to hear that Sanya was able to effectively assist you with your SPF records issue. It's great to know that her knowledge and support helped resolve the problem efficiently.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Their customer service is really bad, it takes forever for them to answer and even when they do, most of the time it's not clear what they're saying and they always send you to read articles instead of actually wanting to help.
and also they chraged me for 10$ idk why, cus im on the free plan!!
Thank you for sharing your feedback with us. We genuinely appreciate it and are sorry to hear about your experience.
Regarding your concerns about customer service, we understand the frustration you've faced, particularly with the shipping confirmation challenge. Since we do not have an integration with the third-party app you’re using, we suggested two potential solutions that require a better understanding of certain aspects. The articles we provided contain screenshots and detailed explanations to help clarify these solutions. If you have any follow-up questions, please feel free to ask. Our senior support specialist is currently handling your conversation to ensure you receive the best possible assistance.
As for the $10 charge, we want to clarify that while you are on a free plan, you also have an active SMS credits subscription for $10 per month. This charge is related to that subscription. If you no longer need it, you can cancel it directly in your store settings. Should you require additional instructions or if you would like us to cancel it for you, please let our senior support specialist know, and we’ll handle it promptly.
We’ve also sent a separate email, as it seems you may have missed several in-app messages we've sent that clarify your recent concerns.
Thank you again for your feedback, and we’re here to help!
I signed up to omnisned 3 hours before my store was going live with zero idea how to do anything or verify DMARC records or any of that stuff. Maria was my support agent on live chat, and she was brilliant; she walked me through everything step by step until I did it, and I'm happy to say my emails are landing in the inbox; thank you, Maria, absolute legend.
Wow, jumping into Omnisend just hours before your store went live? Talk about pressure! 😅 Huge kudos to you for pulling it off, and to Maria for being the legend that she is! We’re thrilled to hear your emails are landing safely in inboxes. If you ever find yourself in another email marketing adventure, you know where to find us—Maria’s ready to save the day again! 🚀
I have just started to use Omnisend Email, and have got a lot of questions that need to be clarified. Maria has been so kind and patient to guide me through the process, explain the instructions, and suggest the best approach to solve the issues. Amazing service! Thank you for your great help!
Thank you so much for sharing! We’re thrilled to hear that Maria could be your guide through Omnisend. It sounds like she’s earned a gold star for patience! 🌟 If more questions pop up, you know where to find us, we’re just an email away!
I was encountering some issues with the domain set up and Omisend team Dilara and Eduarda are amazing and very dedicated to help me out. The issue i was facing has something to do with Godaddy which takes longer than expected to solve but both of them were supporting me the whole way with very clear instructions and patience. Highly recommended!
Hello there,
Thank you for your review and the high recommendation! We're glad to hear that Dilara and Eduarda from the Omnisend team provided dedicated support during your domain setup issues. It's great to know that their clear instructions and patience made a significant difference.
We appreciate your patience and are here to continue supporting you whenever you need assistance. Thank you for choosing Omnisend!
Best customer support, great value email marketing app
Hello there,
Thank you for your review! We're thrilled to hear that you appreciate our customer support and find great value in our email marketing app. We're committed to providing the best service and features to support your success.
If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help!
Customer support is very helpful and fast. Dilara really helped me with any questions I had and made setting up everything very easy.
Hello there,
Thank you for your review! We're glad to hear that Dilara was able to provide you with helpful and fast support, making the setup process easier for you. We're committed to continuing to offer great customer support whenever you need it.
If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help!
Omnisend is making sales from day 1 and their support was very quick and helpful.
Hello there,
Thank you for your review! We're delighted to hear that Omnisend has been effective in driving sales from day one and that you found our support quick and helpful. We're here to ensure your continued success, so if you have any more questions or need further assistance, please don't hesitate to reach out.
We appreciate your feedback and are excited to keep supporting your business growth!