Omnisend Email Marketing & SMS

Thanks so much for your feedback! 😊 We’re happy to hear you’re enjoying our support and finding the platform easy to use. If you need anything, we’re always here to help!

Thank you for sharing! 😊 We’re so glad to hear Saleh was able to help you out. Honestly, we’re starting to think we might need to clone him! 😄 If you need anything else, we’re always here for you!

Hello there,

Thank you for sharing your feedback. We apologize for any confusion and frustration you’ve experienced regarding our pricing structure.

Our billing system is designed to be transparent and fair, charging based on the number of subscribers and non-subscribers in your audience.

A senior agent has already reached out to address your concerns and provide clarification. Please respond to their email so we can assist you further and resolve any issues.

We appreciate your patience and understanding as we work to improve your experience with our service.

Thank you for the fantastic feedback! 🌟 We’re thrilled to hear that Omnisend has made your email marketing journey feel less like climbing Mount Everest and more like a walk in the park! It’s great to see your enthusiasm for growing your subscriber list - we’re here to support you every step of the way! If you ever need assistance or tips on maximizing those features, don’t hesitate to reach out. Keep up the great work!

Hello there,

Thank you for your review! We appreciate your feedback on the interface. We're glad to hear that you find Omnisend to be an excellent platform for email marketing.

If you need any assistance or have further questions, please don't hesitate to reach out. We're here to help!

Hello there,

Thank you for your review! We're thrilled to hear that you consistently experience amazing service and enjoy using our platform. We appreciate your feedback and are here to continue providing great support and functionality.

If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

Thanks so much for the kind words! We’re thrilled you’re loving the tool and our service. If you ever need anything, just give us a shout!

Thank you for taking the time to share your feedback. We understand your concerns, and I want to let you know that our senior customer support specialist has already reached out to you via email with a detailed breakdown of your charges and an explanation of the pricing increase.

To provide a more general overview, our billing system works based on the size of your audience. Each billing cycle, we calculate the number of subscribers and non-subscribers you have, which places you in a specific pricing tier. As your contact list grows, this requires more email credits, which is reflected in your subscription cost.

It’s actually a good sign for your business that your contact base has increased, but we understand that rising costs can be concerning. If you’d like to reduce your fee, we recommend cleaning your list by removing inactive or old contacts who aren’t engaging with your emails. Segmenting your audience can help lower costs, and you can follow these instructions to do so: https://support.omnisend.com/en/articles/1061868-segmenting-inactive-contacts.

We hope this helps clarify the situation, and if you have any further questions, feel free to reply to the email we've sent to you. We will be happy to further clarify any concerns you might have. We’re here to help ensure that you’re getting the best value from our service.

Hello there,

Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced with our service. We understand how critical timely support and reliable functionality are for your business.

The domain verification issue you’re encountering is related to having multiple SPF records on your end. To resolve this, please merge the records into one and delete the extras, as our agents have advised. A senior agent has already reached out to you to address your request and provide further assistance.

We strive to respond as quickly as possible and regret that we did not meet your expectations in this instance. We are committed to resolving this matter and improving your experience with our service. If you need any additional help, please respond to the email from our senior agent.

Thank you for your understanding and patience.

Thank you for taking the time to share your experience with us.

After investigating the issue, we noticed that you currently don’t have any active plans under your account, though it’s possible that one of your other brands may have an active subscription. We’ve reviewed the following stores: Ctronics, de.ctronics, uk.ctronics, and fr.xega - where reviews were posted, but we couldn’t locate the specific charge mentioned.

We’d like to better understand which pricing you are referring to, as we haven’t been able to identify such a change. Our senior support specialist has reached out to you directly to help identify which store has experienced the price increase and to locate the conversation where you requested a refund, as we were unable to find any record of it.

We want to reassure you that our pricing structure is fully transparent and adjusts based on the number of billable contacts in your account. As the number of contacts increases, the monthly fee adjusts accordingly. On the other hand, if the number of billable contacts decreases, so does the pricing. This flexibility ensures that the cost is directly aligned with your needs and the resources required.

We look forward to your reply and are committed to resolving this as soon as possible. Our customer support team is ready to assist you further and clarify the situation.