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Best app to work with !!Easy to understand if you spend some time watching the videos !!!. Very patient & helpful customer service, thank you Bassma!!!!!!!!!!!!!!
The omnisend team is really quick and friendly in helping resolve any issues you might have.
Olesia was a great help.
Quick, effective and easy to use. Awesome application. Only suggestion would be to be able to standardise spacing to improve the visual aspect of the presentations to the clients. None the less! AWESOME
Omnisend is great, it does everything we need and more, plus the support has always been top notch- can jump on online chat and get help with anything right away.
I've been using this Omnisend tool for a year, and the new builder is too easy to use ready-made templates are excellent, and the most fantastic Customer Support team is just mind-blowing. Whenever I get stuck, I just hit my problem in their inbox, and they do their best to resolve it. You guys are doing a great job, including Kristina, Nikola, Olesia, Yuliia, Salma, Deniz, Stefan, Sanya and others. I highly appreciate your hard work. May God bless all of you.
Andres was most helpful in triaging and issue I had. It was a simple task and he educated me while not making me feel embarrassed by what I overlooked.
Thanks to Matija, I have omnisend installed on my shopify store. Thank you for your support!
Beware! I used to think Omnisend was a great tool for email marketing - lots of features and flexibility and prompt service when we had questions or needed help. However, they are in the process of forcing their customers to port all their forms, automations and campaigns over to their "new" email builder, which they are touting as somehow better and easier and in my experience, has been the opposite. With little or no notice, they have automatically migrated some of our forms and automations over to the new system, forcing us to use it... yet when I look at the content in the new format, there are MANY elements missing, reduced functionality and LESS ability to customize various elements. Even worse, all the content I have saved over 3 years in templates and content blocks is, for all intents and purposes, lost because there is no way for me, as the client, to port it over to the new builder. I am looking at hours upon hours of extra work created by this change, with no explanation as to why it is happening in the first place and what, exactly is supposed to be "better" and "easier" about this new system. Perhaps if you were starting with Omnisend from scratch, you wouldn't know the difference, but whatever reason they are making this change, it is NOT being communicated well, they are not being upfront about what their current customers are losing in the process, and it is no way to treat loyal customers. Beyond frustrating.
Hello and thank you for taking the time to leave a review!
Indeed, with new email builder being enabled now, we recommend to re-create campaigns and automations using the new tool. To speed up the process, and save you time on migration, we created Brand Assets to automise this process as much as possible.
Please note that the communication about the migration to the new builder was sent in advance.
Accept our apologies for the trouble! We completely understand your wish to stick to the templates you put so much effort in, and we will do our best to help you with every question you get when migrating to the new builder.
Our support representative has already reached out to you with more details regarding this matter.
If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.
Have a great day!
Omnisend is just an excellent marketing app; if you are stuck and need help fixing problems, the Omnisend support team is always available. Whenever I got stuck, I chatted online and got the solution every time. I highly recommend it because it's so easy to use and, most importantly, its team is impressive, as I know Deniz, Nikola, Olesia and Yuliia. I really appreciate your work. You all guys are doing a fantastic job...
Easy, fast , best way to send emails to my customers. Thank you !