Omnisend Email Marketing & SMS

Thanks so much for the kind words! 😊 We’re thrilled to hear you’re enjoying the forms, and our support team is always ready to swoop in and save the day. If anything else comes up, don’t hesitate to reach out, we’ve got your back!

Hello there,

Thank you for your enthusiastic review! We're thrilled to hear that you love Omnisend and find our app user-friendly and our support team accessible and helpful. We're excited to be a part of your journey and look forward to supporting your business growth.

If you need any assistance or have further questions as you explore more features, we're always here to help!

Uh-oh, Maria is getting a big head now! 😂 Thanks for making her day — and ours too! We’re so glad to hear that Maria was able to assist you with SPF and DKIM. If you have any more questions or need further help, feel free to reach out. Happy emailing!

Hello there,

Thank you for your review! We're glad to hear that Sila was able to assist you quickly and effectively with your email issues.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

Thank you for sharing your experience! We’re lucky to have Sila on the team - she’s our secret weapon for making the tricky stuff like DNS changes feel easy. If you ever need more assistance, we’re here and happy to help!

Hello there,

Thank you for your review! We're thrilled to hear that Kayque and Deniz were able to provide you with great assistance. We're here to help whenever you need, so don't hesitate to reach out again if you have any more questions or require further support.

Hello there,

Thank you for sharing your experience, and I'm sorry to hear about the difficulties you've encountered in accessing support. I understand how important it is to feel supported as you set up your email marketing tools.

We do not offer a demo period; however, we provide a comprehensive free plan that allows you to explore all the features of Omnisend without any time limit. With our Free plan, you can send up to 500 emails to 250 contacts, utilize Automation features, send 60 international SMS messages (one-time usage), and use 500 push notifications per month. This plan also includes access to third-party app integrations, unlimited segmentations, signup forms, and user seats in your account—no credit card required.

For a detailed overview of what each subscription plan offers, please visit this link: https://www.omnisend.com/pricing/.

A senior representative has reached out to provide detailed guidance on setting up and making the most of these features. Please check your emails for further instructions, and do not hesitate to respond for more personalized support.

We're here to ensure you have all the tools and assistance you need to succeed with Omnisend. Thank you for your patience and understanding.

Thank you for taking the time to share your experience with us.

After investigating the issue, we noticed that you currently don’t have any active plans under your account, though it’s possible that one of your other brands may have an active subscription. We’ve reviewed the following stores: Ctronics, de.ctronics, uk.ctronics, and fr.xega - where reviews were posted, but we couldn’t locate the specific charge mentioned.

We’d like to better understand which pricing you are referring to, as we haven’t been able to identify such a change. Our senior support specialist has reached out to you directly to help identify which store has experienced the price increase and to locate the conversation where you requested a refund, as we were unable to find any record of it.

We want to reassure you that our pricing structure is fully transparent and adjusts based on the number of billable contacts in your account. As the number of contacts increases, the monthly fee adjusts accordingly. On the other hand, if the number of billable contacts decreases, so does the pricing. This flexibility ensures that the cost is directly aligned with your needs and the resources required.

We look forward to your reply and are committed to resolving this as soon as possible. Our customer support team is ready to assist you further and clarify the situation.

Bedankt voor je lieve woorden! We’re so happy to hear Omnisend has been part of your success for years—and that Saleh swooped in to save the day with your credit card issue. Looks like we’re not just good with emails, but with wallets too! 😂 Always here whenever you need us!

Good day, Brian!

Thank you for updating your review. We apologize if it appeared that your request was ignored.

Our senior representative has reached out to you previously with a suggested solution but did not receive a confirmation. Based on your latest update, we have reached out to you again to assist with your issue.

For your privacy, we recommend getting back to us via the email sent by our senior representative. This will allow us to address your concerns more effectively without disclosing private details publicly.

We appreciate your cooperation and look forward to resolving this matter for you.

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Original reply:

Hello there,

Thank you for your feedback. We apologize for any frustration and confusion caused by our billing system.

To clarify, our billing system calculates the number of subscribers and non-subscribers in your audience each billing cycle, which determines your price tier. As your audience size has increased, the subscription cost has also increased accordingly.

Your account remains active with Omnisend, which is why you continue to incur charges. If you no longer wish to be billed, please ensure you cancel your subscription.

A senior representative has reached out to you to discuss this matter in detail and assist you with any further questions or concerns. Please respond to their email at your earliest convenience.

We appreciate your understanding and are committed to improving your experience with our service.