レビュー (5,975)
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Awful.
The support is absent and it's not working.
Of course they provide a reply using chatgpt to try to cover the fact that they are just awful.
We understand your frustration and appreciate your concerns. After a thorough review by our Compliance team, a decision was made to deny our services in accordance with our compliance standards, which are designed to uphold security and integrity.
While we recognize this may be disappointing, our customer support team has responded in a timely manner in line with our policies, and we are unable to provide further details regarding the review process. This decision is final, but we encourage you to review our terms of service for more information on our policies and guidelines.
Saleh was the best! he was extremely kind, patient and helpful. I haven't experienced anyone help out quite as much as Saleh did. He 100% needs to be recognized for this as he saved omnisend a customer since we were exploring other options to find what we needed. Saleh let me know that I can get it done with omnisend.
Hello there,
Thank you for your glowing review! We're thrilled to hear about your exceptional experience with Saleh. His dedication to providing kind, patient, and helpful support is exactly what we strive for. It’s wonderful to know that his efforts have reinforced your decision to stay with Omnisend. We will certainly recognize Saleh for his outstanding service.
Thank you for sticking with us, and if you need any further assistance or have more questions, we're always here to help!
Maria is so helpful and a quick responder! Best Email Marketing third-party app on the market.
Thanks for the awesome review! Maria is a rock star, and we’re convinced she’s got a secret coffee supply keeping her on her toes! ☕️ Glad to have you with us!
Really good app, but what makes Omnisend super, and really to further suggest is the fabolous support! Really understandable, hand in hand support is really outstanding. No robots, ai but real person with real helpful support. I can only say thanks for Mariaa and Burak for the top support!
Thank you so much! We’re over the moon to hear our support team made such a positive impression. Maria and Burak are real MVPs (Most Valuable Problem-solvers), and we’re thrilled they could provide that top-notch, hand-in-hand help. No AI robots here, just genuine support from real people who care!
Great app works amazing and the customer service is 24h open to help you!
Thanks so much! 😊 We like to think our support team never sleeps—always ready to help out, no matter the time. Glad you’re loving the app!
Omnisend has been a great pal to all the stores I have created so far and also the ones I will create in the future.
It simply has all the features you would want to need, and the price is reasonably firm, unlike other competitors who might pump a little more for the same things.
One thing is for sure though, I'm really happy with the chat support, which always offers me good solutions to solve my problems, plus, is available at almost any time. A special mention to Didem who assisted me in my most recent case and who convinced me to write this positive review. Thank you :)
Hello there,
Thank you for your thoughtful review and for choosing Omnisend as your trusted partner across multiple stores! We're thrilled to hear that you find our platform comprehensive and reasonably priced compared to competitors. It's fantastic to know that our chat support has consistently provided you with effective solutions and that Didem's assistance was particularly notable in your recent experience. We appreciate your special mention and the positive feedback.
We're here to continue supporting your current and future stores whenever you need us. Thank you for your trust and support!
So far I have found it very easy to use and the automations are so well set up that its basically all done for you.
Thank you for sharing your experience! 🌟 We’re glad to hear that Omnisend’s ease of use and automations are making your email marketing a breeze. It’s awesome to know things are running smoothly for you—just the way it should be! If you ever need assistance or have questions, we’re always here to help.
I got say :thanks a lot,Thiago.really helpful
Thank you so much! We’re thrilled Thiago could help out, he’s pretty much our customer support MVP around here. Reach out anytime, we’re always here to help!
Omnisend Crew is so wonderful.
We had some issues initially, but they handled it all professionally and resolved our problems within minutes.
I especially want to thank Mariia, who was helpful and kind in dealing with our dispute.
Thank you for the kind words! We’re thrilled Mariia could step in and help resolve things so quickly. We’ll be sure to pass on your appreciation, this will make her day!
Simple and clean interface, easy to use. Most important, the 24/7 customer service is super good.
Thanks a ton for the awesome feedback! We're so glad you're enjoying the clean interface and loving our 24/7 customer service - we are always ready to save the day! 😄 Your kind words keep us going!