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This app is way easier to use and the customer service is awesome! They helped me resolve my issue!
Hello there,
Thank you for your review! We're thrilled to hear that you find our app easy to use and that you had an awesome experience with our customer service team. We're glad they could help resolve your issue efficiently.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Eduarda was very helpful in resolving my issue. The Omnisend team is very professional and smart.
Hello there,
Thank you for the positive feedback! We're glad Eduarda was able to assist you effectively.
If you need any more support or have further questions, don't hesitate to reach out!
After using this plugin, the package price was secretly increased without any notice, from 20 USD to 88 USD at the highest. There was no reminder when subscribing, and no refund after I questioned it. This is totally unreasonable, this is a scam company!!!
Thank you for taking the time to share your experience with us.
After investigating the issue, we noticed that you currently don’t have any active plans under your account, though it’s possible that one of your other brands may have an active subscription. We’ve reviewed the following stores: Ctronics, de.ctronics, uk.ctronics, and fr.xega - where reviews were posted, but we couldn’t locate the specific charge mentioned.
We’d like to better understand which pricing you are referring to, as we haven’t been able to identify such a change. Our senior support specialist has reached out to you directly to help identify which store has experienced the price increase and to locate the conversation where you requested a refund, as we were unable to find any record of it.
We want to reassure you that our pricing structure is fully transparent and adjusts based on the number of billable contacts in your account. As the number of contacts increases, the monthly fee adjusts accordingly. On the other hand, if the number of billable contacts decreases, so does the pricing. This flexibility ensures that the cost is directly aligned with your needs and the resources required.
We look forward to your reply and are committed to resolving this as soon as possible. Our customer support team is ready to assist you further and clarify the situation.
Maravilhoso atendimento, a Maria me ajudou muito
Thank you for your kind words! We’re so glad to hear that Maria was able to help you out, she’s amazing at what she does! If you need anything else, don’t hesitate to reach out.
Obrigado!
Fantastic app very easy to use and would definitely recommend. The insights are also amazing.
Hello there,
Thank you for your review! We're thrilled to hear that you find the app easy to use and are impressed with the insights it provides. Your recommendation means a lot to us, and we're glad you're enjoying your experience.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Great support, had an issue with one of my templates. Maria responded quickly and fixed issue without hesitation.
Hello there,
Thank you for your review! We're pleased to hear that Maria provided great support and resolved the issue with your template quickly and efficiently.
If you encounter any more challenges or have further questions, please don't hesitate to reach out. We're here to help!
It integrate pop up and email automation, great app!
Thank a lot to Saleh!
Thank you for your review! We're glad to hear that you appreciate the integration of pop-up and email automation features in our app. It's wonderful to know that Saleh was able to assist you effectively.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
the best customer service team. They were so patient with me when I didn't understand something. So efficient and super helpful. Would recommend Omnisend anyday :)
Hello there,
Thank you for your wonderful review! We're so pleased to hear that our customer service team was patient, efficient, and helpful in assisting you. Your recommendation means a lot to us, and we're thrilled that you would choose Omnisend.
If you ever need further assistance or have more questions, please don't hesitate to reach out. We're here to help you every step of the way! 😊
I couldn’t be happier! The customer service is great—always responsive and helpful whenever I have questions. The user interface (UI) and user experience (UX) are also top; everything is intuitive and easy to navigate. Highly recommend this app to anyone.
Thank you for the wonderful review! We couldn’t be happier to hear that you’re enjoying our customer service and user experience! Not going to lie, we think we’re great too! 😄 Jokes, aside, if you ever have more questions or need assistance, we’re just a click away. Your recommendation means the world to us!
Really good app, but what makes Omnisend super, and really to further suggest is the fabolous support! Really understandable, hand in hand support is really outstanding. No robots, ai but real person with real helpful support. I can only say thanks for Mariaa and Burak for the top support!
Thank you so much! We’re over the moon to hear our support team made such a positive impression. Maria and Burak are real MVPs (Most Valuable Problem-solvers), and we’re thrilled they could provide that top-notch, hand-in-hand help. No AI robots here, just genuine support from real people who care!